This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• INFORMATION TECHNOLOGY SUPERVISOR II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

1572

For INFORMATION TECHNOLOGY SUPERVISOR II, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

• EX-01572

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

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This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:

1. Information technology governance principles and guidelines to support decision making
2. Complex and mission critical business processes and systems
3. Principles, methods and procedures for designing, developing, optimizing, and integrating systems in accordance with best practices
4. System specifications design, documentation, and implementation methodologies and techniques
5. The principles of personnel management, supervision, and training
6. The organization's mission, policies, principles and practices
7. Business and management principles involved in strategic planning, resource allocation, leadership technique, coordination of people and resources
8. Principles and practices of organization, administration, personnel (recruitment, selection, training, compensation, benefits, labor relations, negotiation, and personnel information systems), and budget management
9. Organizational roles and responsibilities and the ability to tailor training appropriately
10. Principles and practices of employee supervision, development, and training
11. A supervisor's responsibility for promoting equal opportunity in hiring and employee development and promotion
12. Maintaining a work environment which is free of discrimination and harassment
13. Principles of personnel management, supervision, and training
14. The department's Equal Employment Opportunity objectives
15. A supervisor's role in Equal Employment Opportunity and the processes available to meet equal employment objectives

1. Formulate and recommend policies and procedures
2. Perform effectively in a fast-paced environment with constantly changing priorities
3. Establish and maintain project priorities
4. Apply federal, state, department, and organizational policies and procedures to state information technology operations
5. Apply systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems
6. Positively influence others to achieve results that are in the best interests of the organization
7. Consider the business implications of the technology to the current and future business environment
8. Communicate change impacts and change activities through various methods
9. Conduct end-user training
10. Collaborate closely with technical subject matter experts such as database administrators, network engineers, and server administrators to ensure systems are secure and meet compliance requirements
11. Assess situation to determine the importance, urgency, and risks to the project and the organization
12. Make decisions which are timely and in the best interests of the organization
13. Provide quality and timely ad hoc project information to executives, project team members, and stakeholders
14. Develop decision making documents
15. Assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products will meet their needs
16. Supervise technical personnel
17. Plan, administer, and monitor expenditures
18. Assess, analyze, and identify information technology policy needs
19. Establish cooperative relationships and gain support of key individuals to accomplish goals
20. Plan, coordinate, and direct the activities of multi-disciplinary staff
21. Effectively promote equal opportunity in employment and maintain a work environment that is free of discrimination and harassment
22. Effectively contribute to the department's Equal Employment Opportunity objectives

A Servicewide Open eligible list for the INFORMATION TECHNOLOGY SUPERVISOR II Classification will be established for:

• State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• State of California

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.