This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• BUSINESS SERVICE OFFICER III - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

1594

For BUSINESS SERVICE OFFICER III, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-01594

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:

1. English grammar and punctuation.
2. Principles and practices of public administration.
3. Financial record keeping.
4. Office and automotive equipment and supplies.
5. Bases for property values and the legal forms, procedures and requirements necessary in property transactions.
6. Building management including office layout, lighting, heating and ventilation.
7. Personnel management and supervision.
8. The department's Affirmative Action Program objectives.
9. A supervisor's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

Ability to:

1. Communicate effectively.
2. Learn rapidly.
3. Follow directions.
4. Analyze data accurately.
5. Reason logically.
6. Maintain the confidence and cooperation of those contacted during the course of work.
7. Utilize good work habits.
8. Write specifications and determine whether incoming materials, supplies and equipment meet the standards set up in these specifications.
9. Utilize office and automotive equipment and supplies effectively and economically.
10. Prepare rough sketches of proposed alterations and repairs to premises and estimate costs.
11. Inspect miscellaneous properties and equipment and correctly report their condition and recommend replacements.
12. Plan and direct the work of others.
13. Successfully negotiate agreements for office space, equipment, supplies and services.
14. Prepare budgetary data on such needs.
15. Analyze situations and problems accurately and take an effective course of action.
16. estimate future needs and cost of equipment, supplies and services and prepare budgetary data on such needs.
17. Effectively contribute to the department's affirmative action objectives.

A Servicewide Open eligible list for the BUSINESS SERVICE OFFICER III Classification will be established for:

• State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

1. Determining and allocating work priorities, scope of assignments, and deadlines for a work unit and/or other staff to meet work objectives. 
2. Providing coaching, mentoring, and training to others on standard work processes to develop skills and improve workplace productivity. 
3. Monitoring the work of subordinate employees to ensure that it meets quality, quantity, and timeliness standards. 
4. Planning and implementing measures to improve employee performance such as the development of performance standards, utilization of employee appraisal processes, identification of training needs, and the implementation of employee disciplinary processes. 
5. Overseeing the receiving, logging, sorting, loading, and delivering of mail, goods, and equipment. 
6. Providing oversight on purchase and contract functions for equipment, commodities, and services to meet business needs. 
7. Overseeing the contract/procurement processes to ensure the bidding process is equitable and complies with procurement standards and to evaluate contracted vendor performance. 
8. Overseeing equipment inventory processes and activities to ensure sufficient supplies are available to maintain business operations. 
9. Overseeing customer service practices and performance levels by evaluating staff interactions and responses to customer inquiries. 
10. Supervising the safe operation and maintenance of warehouse and stockroom equipment to maintain worker safety and comply with safety regulations. 
11. Analyzing and evaluating the effectiveness of programs, policies, or procedures related to the progress of work projects or assignments to increase workplace efficiency and develop program improvements. 
12. Developing immediate and long-range work objectives for programs, projects, and operations to structure departmental undertakings. 
13. Planning, updating, implementing, and enforcing changes to standards, policies, and procedures pertaining to the use of equipment, facilities, or services to improve the quality of business service functions. 
14. Conducting audits of program materials to ensure accuracy of records and compliance with existing accounting procedures. 
15. Overseeing fleet vehicle operations and usage in accordance with control agency guidelines and regulations.

• State of California

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.