Exam Bulletin - Control Cashier I (Motor Vehicle Services), DMV

Department of Motor Vehicles

Exam Code: EX-1656

Examination Plans Included:

  • CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES: $4,149.00 - $5,194.00 per Month

View the CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

    1656

For CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

  • EX-01656

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00108736 - CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES

Either 1

Two years of experience in the California Department of Motor Vehicles performing the duties of either a Motor Vehicle Field Representative, six months of which must have been at the Range C level, or a Motor Vehicle Technician, six months of which must have been at the Range B level.

Or 2

Three years of experience in a governmental or private agency in public contact work requiring knowledge of the regulations of the State of California governing the registration and transfer of motor vehicle ownership which must include at least one year of related cashiering experience. Experience in the California state service applied toward this requirement must include at least two years performing the duties at a level of responsibility equivalent to that obtained in the class of Motor Vehicle Field Representative, Range C.

Position Description

00108736 - CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES

Within the Manager II and III level offices of the Department of Motor Vehicles' Field Operations Division, incumbents receive, audit and deposit fees collected; perform the quality audit of registration transactions processed; maintain the office accountable item inventory; train Control Cashier relief personnel; and act as liaison between the office and the Network Control Center. A Control Cashier I (Motor Vehicle Services) may be assigned to assist a Control Cashier II (Motor Vehicle Services) in one of the largest offices.

Special Personal Characteristic

Ability to qualify for a fidelity bond.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Sections of the Vehicle Code and the accounting regulations of the Department of Motor Vehicles relating to the collection, recording and processing of fees and disbursement of accountable items such as vehicle licenses, stickers, and plates relating to the registration and transfer of motor vehicle ownership.
  2. Modern office procedures.
  3. The mission of the Department of Motor Vehicles and its activities.
  4. Methods of auditing daily cashiering work.
  5. Methods of handling, receipting for and maintaining records of monies received.
Ability to:
  1. Read and write English at a level required for successful job performance.
  2. Apply the sections of the Vehicle Code and other laws including the Accounting Manual regulations of the Department of Motor Vehicles.
  3. Analyze situations accurately and recommend an effective course of action.
  4. Meet and deal with the public.
  5. Effectively guide the work of others.
  6. Operate electric adding machines.
  7. Operate a terminal device.
  8. Communicate effectively.

Eligible List Information

A Departmental Open eligible list for the CONTROL CASHIER I (MOTOR VEHICLE SERVICES), DEPARTMENT OF MOTOR VEHICLES Classification will be established for:

  • Department of Motor Vehicles

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Control Cashier I (Motor Vehicle Services), DMV Training and Experience Exam Preview

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer.

PLEASE NOTE: This examination is designed to gain an overall assessment of your experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

Tasks:
  1. Reviewing daily financial collections to ensure submitted cash, checks, credit, or debit receipt amounts match transaction receipts. 
  2. Evaluating information provided by customers to determine the appropriate application, licensing, or registration transaction. 
  3. Reviewing documents (e.g., licensing forms, registration forms, applications) to ensure information entered is accurate and complete. 
  4. Clarifying or providing guidance to individuals on technical matters (e.g., vehicle registration forms, driver license applications, cash handling issues). 
  5. Maintaining confidential information according to applicable standards (e.g., laws, rules, guidelines, procedures). 
  6. Determining fees and penalties for transactions (e.g., driver licensing, vehicle registration and ownership documents) to ensure the appropriate amounts have been requested and collected. 
  7. Reviewing documents to determine their authenticity and notify supervisors of possible fraudulent documents. 
  8. Reviewing transaction receipts and corresponding inventory (e.g., license plates, registration stickers, permits) to ensure correct documents and indicia were issued to customers.

Testing Departments

  • Department of Motor Vehicles

Contact Information

Questions regarding this examination should be directed to:

Department of Motor Vehicles
Department of Motor Vehicles
HRB - Talent Acquisition Unit
2415 1st Avenue, MS E678
Sacramento, CA 95818
Phone: (916) 657-7553

Administrative questions regarding this examination should be directed to:

Department of Motor Vehicles
Department of Motor Vehicles
HRB - Talent Acquisition Unit
2415 1st Avenue, MS E678
Sacramento, CA 95818
Phone: (916) 657-7553

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Motor Vehicles reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)