This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 3 months:

Exam Code(s):

1726

For HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II, once you have participated in any of the following examinations, you may not recompete for 3 months:

Exam Code(s):

• EX-01726

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Experience applicable to one of the following patterns may be combined on a proportional basis with experience applicable to the other pattern to meet the total experience requirements. Additionally, State experience applied toward the "non-State experience" pattern must be in a class at a level of responsibility at least equivalent to that of one of the classes specified in the promotional State experience pattern.

Either 1

One year of experience in the Department of Housing and Community Development performing the duties of a class comparable in level to Housing and Community Development Representative I, Range C. (Applicants may compete with six-months' experience at Range C, but they must complete the required 12 months of experience prior to being eligible for appointment.)

Or 2

Experience: Three years of professional experience in one or a combination of the following:

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This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

A Departmental Open eligible list for the HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Classification will be established for:

• Department of Housing & Community Development

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Section 1: Core Tasks

Instructions:  

Using the rating scale(s) provided, you will rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

1. Reviewing materials to ensure that they are consistent with rules, guidelines, or regulations.
2. Explaining rules, regulations, or processes to promote understanding and/or provide assistance.
3. Participating in special projects or on teams to improve work processes or customer service.
4. Analyzing information to make recommendations for the increased effectiveness and efficiency of programs or procedures.
5. Assisting in the organization of meetings, workshops, conferences, and/or presentations.
6. Writing memos, letters, or correspondence to communicate with internal or external audiences.
7. Reviewing written documents to ensure proper content, consistency, completeness, and accuracy.
8. Coordinating project activities (e.g., review reports, provide assistance, respond to questions, or review and approve requests).

Section 2: Core Knowledge and Abilities

Instructions:  

Using the rating scale(s) provided, you will rate your experience in accordance to specific job-related knowledge and abilities.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

9. Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
10. Ability to use Microsoft Office software (e.g., Outlook, Word, Excel, and PowerPoint).
11. Ability to establish and maintain cooperative working relationships with management, staff, or internal or external audiences.
12. Ability to use tact and diplomacy when dealing with the needs, problems, and/or concerns of diverse populations.
13. Ability to read and comprehend various technical documents (e.g., policies, procedures, regulations, reports, contracts, manuals).
14. Ability to identify information, materials, and resources needed to complete a project or assignment.
15. Ability to exercise sound judgment when making decisions in accordance with goals and objectives.
16. Ability to communicate information clearly and concisely, in writing, to audiences with varying levels of understanding.
17. Ability to edit documents and written materials (e.g., memos, letters, reports, procedures, technical manuals) to ensure accuracy and completeness.
18. Ability to establish project timelines to complete projects and assignments within desired timeframes.
19. Ability to identify, analyze, and evaluate situations or problems to determine and implement appropriate courses of action.
20. Ability to reconcile discrepancies in data and information from multiple sources.
21. Ability to extract specific, relevant data and information from a larger body of material.
22. Ability to present ideas and information effectively in an oral format.
23. Ability to compose documents (e.g., reports, letters, memos) using proper grammar, punctuation, and sentence structure.
24. Ability to apply information gathered through research and/or training to current assignments or projects.
25. Ability to reason logically to resolve issues or draw conclusions.

Section 3: Housing and Community Development Representative II Tasks

Instructions:  

Using the rating scale(s) provided, you will rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

26. Providing technical assistance on housing, economic development programs, real estate, and/or financial services.
27. Managing and maintaining records and documents to ensure completeness and compliance with program regulations.
28. Resolving complex problems by researching the issues, proposing solutions, and developing and implementing a plan to reach a positive outcome.
29. Collaborating with interested parties to ensure effective implementation of programs for affordable housing, economic development, real estate, and/or financial services.
30. Making preliminary determinations regarding the acceptability or financial feasibility projects.
31. Responding to questions from interested parties relating to statutes, regulations, or policies to provide technical and troubleshooting assistance.
32. Tracking and/or reporting project activities and progress to provide performance data.

Section 4: Housing and Community Development Representative II Knowledge and Abilities

Instructions:  

Using the rating scale(s) provided, you will rate your experience in accordance to specific job-related knowledge and abilities.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

33. Ability to work independently on projects or assignments without close supervision or detailed instructions.
34. Ability to resolve conflicts with internal and external parties in a professional manner.
35. Ability to analyze, interpret, and apply federal, State, and local laws, regulations and programs to determine changes and possible outcomes.
36. Ability to reason logically to resolve complex housing, financial, or planning issues.
37. Ability to develop and evaluate procedures and guidelines to ensure compliance with contract or program criteria.
38. Ability to analyze, evaluate, and articulate the impact and effectiveness of programs, policies, and/or procedures.

• Department of Housing & Community Development

Technical questions regarding this examination should be directed to:

Administrative questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Housing & Community Development reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.