Exam Bulletin - Health Program Manager III

State of California

Exam Code: EX-1743

Examination Plans Included:

  • HEALTH PROGRAM MANAGER III - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

HEALTH PROGRAM MANAGER III: $9,022.00 - $10,243.00 per Month

View the HEALTH PROGRAM MANAGER III classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • HEALTH PROGRAM MANAGER III - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

    1743

For HEALTH PROGRAM MANAGER III, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

  • EX-01743

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00108429 - HEALTH PROGRAM MANAGER III

Either 1
One year of experience in the California state service performing duties equivalent to a Health Program Specialist II or Health Program Manager II.

Or 2
Two years of experience in the California state service performing duties equivalent to a Health Program Specialist I or Health Program Manager I, of which one year must have included supervisory experience.

Or 3
Experience: Five years of progressively responsible experience in health program administration at least two of which must have been with independent responsibility for a significant program such as is normally found in a complex or departmentalized medical care delivery setting or health institution or organization. This experience must include program planning and/or evaluation experience and the making of recommendations to management. (Possession of a Doctoral Degree in Public Health, Health Administration, Health Planning, Public Administration, or closely related health professional field may be substituted for one year of the required general experience.) and

Education: Possession of a Master's Degree in Public Health, Health Administration, Hospital Administration, Comprehensive Health Planning, Public Administration, or a closely related field. (One year of additional specialized qualifying experience may be substituted for the required master's degree.)

Position Description

00108429 - HEALTH PROGRAM MANAGER III

Positions at this level have full management and supervisory responsibilities for complex statewide health programs and are usually at the major section or above and are typically characterized by one of the following criteria:

1. In charge of a large, well-defined multifaceted health program through multilevel subordinate supervisors and a large, multidisciplinary technical/professional staff. or

2. In charge of a moderate-size health program with at least two of the following characteristics:

a. New program area with evolving or rapidly changing technology.

b. Program not clearly defined, requiring development of program definition, policy and resources.

c. Highly sensitive/controversial subject matter.

d. Significant, immediate and long-range impact on other programs, public and private industry. or

3. In charge of a small highly visible program characterized by broad policy development and implementation, where the nature of such program and policy recommendations is extremely sensitive and controversial, far-reaching and highly visible both within and outside the department. or

4. Serve as the assistant program manager to a branch, exempt or CEA administrator or divisional Deputy Director with additional line management and supervisory responsibility for two or more programs at the section level or above. Where positions are allocated on the basis of the size and complexity of the program must be such that the delegation of this authority will not adversely impact the allocation of the administrator.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Public health, mental health and health care services programs and trends 
  2. Problems and procedures involved in establishing community relationships and assessing community health program needs and resources 
  3. Preparation and planning for coordinated programs with local and Federal agencies, private agencies and health care providers 
  4. Principles and methods of public administration including organization, personnel and fiscal management 
  5. Methods of preparing reports 
  6. Research and survey methods 
  7. Methods and principles of medical care administration, disease and disability prevention, health promotion and medical rehabilitation 
  8. Procedures, planning, implementation and monitoring of programs 
  9. Design and plan for coordination of programs with Federal and local agencies
  10. Legislative processes
  11. Principles and practices of employee supervision, development and training 
  12. Methods and techniques of effective leadership 
  13. Federal, State and local health programs, policies, objectives, and constraints 
  14. Equal employment opportunity and affirmative action policies
  15. Principles and techniques of management and public administration 
  16. Federal, State and local standards, issues, policies and priorities related to health services financing, health services delivery, health promotion, disease prevention, and environmental factors impacting health
  17. Health program administration, including program policy development, program planning and implementation, program evaluation, and use of supportive staff services 
  18. Formal and informal aspects of the legislative and regulatory process
Ability to:
  1. Assist in development of public health and health care projects 
  2. Apply health regulations, policies and procedures 
  3. Participate in monitoring and evaluating health programs and projects 
  4. Gather, analyze and organize data related to health programs 
  5. Analyze administrativeproblems and recommend effective action 
  6. Speak and write effectively 
  7. Act as program liaison with staff in other programs at the Federal, State, and local level 
  8. Assist in planning, conducting and evaluating of field projects 
  9. Recommend and take actions on a variety of health programs, project activities, staffing and budgetary processes 
  10. Analyze proposed legislation, regulations and health program standards 
  11. Provide consultation and technical assistance to local agencies 
  12. Serve on task forces and committees as a program representative
  13. Supervise staff 
  14. Manage a health program or project 
  15. Establish and maintain priorities 
  16. Effectively utilize available resources 
  17. Apply and recommend changes in health regulations, policies and procedures 
  18. Establish and maintain cooperative relations with a variety of governmental, educational and provider entities 
  19. Effectively carry out equal employment opportunity and affirmative action policies
  20. Manage a major health program(s) or project 
  21. Assume and demonstrate independent responsibility for decisions and actions having broad implications on a variety of complex health programs and project activities 
  22. Work effectively with various health disciplines and community agencies and lenders in coordinating health services and implementing health programs and in developing and interpreting health policies, regulations and procedures 
  23. Negotiate and coordinate policy relationships with Federal, State and local agencies 
  24. Utilize public administration methods including budgeting and personnel practices in achieving implementation of legislation and new health programs statewide
  25. Serve as a technical program expert to higher level management and represent the department's position before legislative committees and other State agencies
  26. Manage a major complex health program 
  27. Creatively utilize a variety of management techniques to resolve complex health issues and health program problems

Eligible List Information

A Servicewide Open eligible list for the HEALTH PROGRAM MANAGER III Classification will be established for:

  • State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Health Program Manager III Training and Experience Exam Preview

Section 1: Tasks

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples. Also, indicate the references who can verify the information provided.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer, your EDUCATION, and/or FORMAL TRAINING COURSES you have completed.

PLEASE NOTE: This examination is designed to gain an overall assessment of your education, training, and experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. Possession of specific education is not required to be successful in this examination; however, such achievements may substitute for desirable levels of experience. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

1. Planning, implementing and administering health-related programs and services.
2. Composing correspondence, reports, presentation materials and other job-related documents for presentation to a variety of audiences.
3. Providing direction and guidance to staff using effective communication techniques.
4. Leading multi-disciplinary workgroups or special projects, involving the development, operation, modification, and/or evaluation of programs and services.
5. Establishing a network of improvement committees/workgroups (e.g., quality management, medical, dental, behavioral health, utilization management, safety, city/county government offices, regulatory, pharmacy, wellness and prevention, and/or therapeutic) to monitor and evaluate health-related program activities, make recommendations, and/or implement approved solutions.
6. Participating in health-related policy development and program formulation to ensure policies, procedures, and practices are in accordance with applicable regulations, statutes, and standards.
7. Developing program goals and long-term strategies, including improvement priorities and specific performance objectives.
8. Planning, developing, and managing annual budget for the work unit, division and/or health-related program.
9. Developing solutions to complex problems concerning programs, policies and procedures, and/or business processes.
10. Implementing quality improvement techniques and analysis (e.g., Lean Six Sigma, root cause analysis, failure mode and effect analysis, best practices) to assess the performance of health-related program activities.
11. Reviewing and interpreting data (e.g., databases, dashboards, audits, surveys, inspections, reports, cost analysis, trend analysis) on health-related programs and services.
12. Directing and overseeing technical/professional staff in the development and maintenance of self-audit tools, monitoring and evaluation of health-related programs and projects, in-depth analyses and review of data and reports, and development and maintenance of data collection processes.
13. Conducting special studies (e.g., oversight/regulatory agency audits, quality of care, health care services compliance, time-frame compliance, health program evaluations, health care processes) to find solutions to health-related program issues.

Section 2: Tasks

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples. Also, indicate the references who can verify the information provided.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer, and/or your EDUCATION.

PLEASE NOTE: This examination is designed to gain an overall assessment of your education, training, and experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. Possession of specific education is not required to be successful in this examination; however, such achievements may substitute for desirable levels of experience. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

14. Managing the training and development of health-related professionals and staff.
15. Serving on task forces and/or stakeholder meetings as a program representative to address health-related program issues and develop corrective actions.
16. Developing and fostering collaboration between internal and external stakeholders to ensure a coordinated approach to providing health related services.
17. Developing priorities, personnel, and resources necessary to maximize the productivity and/or effectiveness of the work unit and support health-related program goals and objectives.
18. Developing and monitoring corrective action plans in response to internal and external program compliance audits and evaluations.

Testing Departments

  • State of California

Contact Information

Questions regarding this examination should be directed to:

State of California
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)