Exam Bulletin - Information Technology Manager II

State of California

Exam Code: EX-1755

Examination Plans Included:

  • INFORMATION TECHNOLOGY MANAGER II - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

INFORMATION TECHNOLOGY MANAGER II: $10,734.00 - $13,048.00 per Month

View the INFORMATION TECHNOLOGY MANAGER II classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • INFORMATION TECHNOLOGY MANAGER II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

    1755

For INFORMATION TECHNOLOGY MANAGER II, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

  • EX-01755

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00101406 - INFORMATION TECHNOLOGY MANAGER II

When using education to meet the general experience requirements listed in the minimum qualifications, education must include the specified information technology or closely related course work. Closely related course work refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.

One year of experience as an Information Technology Manager I; or

Seven years of information technology experience performing a variety of progressively responsible technical, analytical, supervisory, or managerial tasks in support of computer systems or services in one or more of the major six domains or a closely related or emerging information technology field. At least three years of experience shall include performance of highly specialized work in a lead capacity on highly complex or specialized information technology systems or services, or in a progressively responsible supervisory or managerial capacity over highly complex or specialized information technology systems or services.

A master's or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor's degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution.

When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.

Position Description

00101406 - INFORMATION TECHNOLOGY MANAGER II

This is the managerial level. Under administrative direction, incumbents serve in an executive management role in setting or influencing organizational information technology policy; formulating long-range information technology programs and objectives; and reviewing implementation and conformance of information technology programs with organizational policies and objectives. Incumbents have responsibility for planning, organizing and directing the work of multiple information technology programs or units, typically through subordinate supervisors and/or managers. Incumbents in a large department may serve as the departments Chief Information Officer.

Preferred or Desirable Qualifications
For specific positions, departments may specify knowledge, experience, or specific training in one or more of the six identified domains.

All employees must have general qualifications as described by California Code of Regulations, title 2, section 172.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Information technology concepts, practices, and principles to provide a foundation for technology related work
  2. Principles, techniques, and procedures related to the delivery of information technology services 
  3. The System Development Lifecycle including the associated methodologies, tools, and processes 
  4. The organization's business processes and procedures 
  5. Education tools and techniques 
  6. Performance monitoring tools and techniques 
  7. Data administration techniques and best practices
  8. Information technology governance principles and guidelines to support decision making 
  9. Complex and mission critical business processes and systems 
  10. Principles, methods and procedures for designing, developing, optimizing, and integrating systems in accordance with best practices 
  11. System specifications design, documentation, and implementation methodologies and techniques
  12. Emerging technologies and their applications to business processes 
  13. Business or systems process analysis, design, testing, and implementation techniques 
  14. Techniques for assessing skills and education needs to support training, planning and development 
  15. Business continuity and technology recovery principles and processes 
  16. Principles and practices related to the design and implementation of information technology systems 
  17. Information technology systems and data auditing 
  18. The department's security and risk management policies, requirements, and acceptable level of risk 
  19. Application and implementation of information systems to meet organizational requirements 
  20. Project management lifecycle including the State of California project management standards, methodologies, tools, and processes 
  21. Software quality assurance and quality control principles, methods, tools, and techniques 
  22. Research and information technology best practice methods and processes to identify current and emerging trends in technology and risk management processes 
  23. State and federal privacy laws, policies, and standards
  24. Development and application of technology in the current and future business environment 
  25. Emerging technologies and their applications to business processes 
  26. Policy development
  27. Applications and implementation of information systems to meet organizational requirements
  28. The principles of personnel management, supervision, and training 
  29. The organization's mission, policies, principles and practices 
  30. Business and management principles involved in strategic planning, resource allocation, leadership technique, coordination of people and resources 
  31. Principles and practices of organization, administration, personnel (recruitment, selection, training, compensation, benefits, labor relations, negotiation, and personnel information systems), and budget management 
  32. Organizational roles and responsibilities and the ability to tailor training appropriately 
  33. Principles and practices of employee supervision, development, and training 
  34. A supervisor's responsibility for promoting equal opportunity in hiring and employee development and promotion
  35. Maintaining a work environment which is free of discrimination and harassment 
  36. The department's Equal Employment Opportunity objectives 
  37. A supervisor's role in Equal Employment Opportunity and the processes available to meet equal employment objectives
  38. A manager's responsibility for promoting equal opportunity in hiring and employee development and promotion and maintaining a work environment which is free of discrimination and harassment 
  39. The department's Equal Employment Opportunity objectives 
  40. A manager's role in Equal Employment Opportunity and the processes available to meet equal employment objectives
Ability to:
  1. Perform research and data gathering 
  2. Analyze information and evaluate results to choose the best solution and solve problems 
  3. Communicate effectively verbally and in writing as appropriate for the needs of the audience
  4. Utilize reporting tools to develop and analyze statistical reports 
  5. Interpret and explain technical information to non-technical individuals 
  6. Interpret customer requests to meet service needs and resolve problems 
  7. Provide customer service 
  8. Work cooperatively with staff at all levels 
  9. Proficiently use computers and productivity software 
  10. Understand and align technology proposals with business needs
  11. Use initiative
  12. Act independently with flexibility and tact 
  13. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
  14. Perform technical analysis of proposed technology solutions 
  15. Comprehend technical documents to interpret specifications, system implementations, capabilities, interdependencies, and compatibilities 
  16. Serve as a technical liaison 
  17. Develop and effectively utilize all available resources 
  18. Develop end-user training materials
  19. Gather data to perform statistical analysis and report outcomes
  20. Formulate and recommend policies and procedures 
  21. Perform effectively in a fast-paced environment with constantly changing priorities 
  22. Establish and maintain project priorities 
  23. Apply federal, state, department, and organizational policies and procedures to state information technology operations 
  24. Apply systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems 
  25. Positively influence others to achieve results that are in the best interests of the organization 
  26. Consider the business implications of the technology to the current and future business environment
  27. Communicate change impacts and change activities through various methods 
  28. Conduct end-user training 
  29. Collaborate closely with technical subject matter experts such as database administrators, network engineers, and server administrators to ensure systems are secure and meet compliance requirements 
  30. Assess situation to determine the importance, urgency, and risks to the project and the organization
  31. Make decisions which are timely and in the best interests of the organization 
  32. Provide quality and timely ad hoc project information to executives, project team members, and stakeholders 
  33. Develop decision making documents
  34. Assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products will meet their needs
  35. Recognize and apply technology trends and industry best practices 
  36. Assess training needs related to the application of technology 
  37. Interpret audit findings and results 
  38. Implement information assurance principles and organizational requirements to protect confidentiality, integrity, availability, authenticity, and non-repudiation of information and data 
  39. Apply principles and methods for planning or managing the implementation, update, or integration of information systems components 
  40. Apply the principles, methods, techniques, and tools for developing scheduling, coordinating, and managing projects and resources, including integration, scope, time, cost, quality, human resources, communications, and risk and procurement management 
  41. Monitor and evaluate the effectiveness of the applied change management activities 
  42. Keep informed on technology trends and industry best practices and recommend appropriate solutions 
  43. Foster a team environment through leadership and conflict management 
  44. Effectively negotiate with project stakeholders, suppliers, or sponsors to achieve project objectives
  45. Analyze the effectiveness of the backup and recovery of data, programs, and services
  46. Research and identify best practice methods and processes to identify current and emerging trends in technology and recommend appropriate courses of action
  47. Supervise technical personnel 
  48. Plan, administer, and monitor expenditures 
  49. Assess, analyze, and identify information technology policy needs 
  50. Establish cooperative relationships and gain support of key individuals to accomplish goals 
  51. Plan, coordinate, and direct the activities of multi-disciplinary staff
  52. Effectively promote equal opportunity in employment and maintain a work environment that is free of discrimination and harassment 
  53. Effectively contribute to the department's Equal Employment Opportunity objectives
  54. Manage through subordinate supervisors 
  55. Effectively promote equal opportunity in employment and maintain a work environment that is free of discrimination and harassment
  56. Effectively contribute to the department's Equal Employment Opportunity objectives

Eligible List Information

A Servicewide Open eligible list for the INFORMATION TECHNOLOGY MANAGER II Classification will be established for:

  • State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Information Technology Manager II Training and Experience Exam Preview

Section 1: Tasks

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples. Also, indicate the references who can verify the information provided.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer, your EDUCATION, and/or FORMAL TRAINING COURSES you have completed.
PLEASE NOTE: This examination is designed to gain an overall assessment of your education, training, and experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. Possession of specific education is not required to be successful in this examination; however, such achievements may substitute for desirable levels of experience. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

  1. Developing policies, standards, processes and/or procedures to ensure required technology governance.
  2. Implementing policies, standards, processes and/or procedures to ensure required technology governance.
  3. Ensuring program practices and processes are in compliance with laws, rules, regulations and policies.
  4. Directing information technology staff to achieve individual, team and/or organizational success.
  5. Providing guidance and support to information technology staff to achieve individual and/or team success.
  6. Researching technology trends and changes in industry practices to recommend information technology strategies to fulfill an organization’s vision.
  7. Communicating information technology concepts to business stakeholders.
  8. Advocating for information technology solutions to improve business stakeholder services.
  9. Performing risk management activities to ensure mitigation of organizational risks (e.g., security, operational, disaster recovery, business continuity).
  10. Developing a portfolio of information technology projects to manage budgets, resources, project scopes and/or schedules in support of organization and strategic priorities.
  11. Developing plans for information technology maintenance and operations such as technology upgrades, schedules, budgeting, training, purchasing, and/or staffing.
  12. Managing multiple information technology teams with specialized skills and expertise to develop and implement organizational goals.
  13. Leading strategic planning sessions and workshops with stakeholders to develop information technology strategic plans in support of organizational goals.
  14. Developing, implementing and evaluating performance management standards to measure effectiveness of information technology services.
  15. Communicating technical information to a non-technical audience in clear language to aid in comprehension.
  16. Overseeing personnel (e.g., leading, mentoring, training, hiring, coaching) to develop and maintain high performing and collaborative teams.
  17. Utilizing project management principles to ensure timely completion of projects/assignments.
  18. Setting goals and priorities to allow for timely completion of work.
  19. Developing alternative solutions to problems by analyzing information and evaluating results to ensure the best possible outcome.

Testing Departments

  • State of California

Contact Information

Questions regarding this examination should be directed to:

State of California
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)