Exam Bulletin - Industrial Relations Representative

Department of Industrial Relations

Exam Code: EX-1760

Examination Plans Included:

  • INDUSTRIAL RELATIONS REPRESENTATIVE - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

INDUSTRIAL RELATIONS REPRESENTATIVE: $4,012.00 - $6,213.00 per Month

View the INDUSTRIAL RELATIONS REPRESENTATIVE classification specification.

Application Instructions

This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • INDUSTRIAL RELATIONS REPRESENTATIVE - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

    1760

For INDUSTRIAL RELATIONS REPRESENTATIVE, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

  • EX-01760

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

00109483 - INDUSTRIAL RELATIONS REPRESENTATIVE

Either 1

Education: Equivalent to graduation from college, preferably with specialization in the social sciences. (Registration as a senior in a recognized institution will admit applicants to the examination, but they must produce evidence of graduation or its equivalent before they can be considered eligible for appointment.)

Or 2

Experience: Six months of experience performing the duties of a Management Services Technician, Range B, in the California state service. and

Education: Completion of two years of college, or 18 units of college level course work in Industrial/Labor Relations, Economics, Labor Law, Urban Sociology, Business Administration, or related fields. (Candidates who have completed at least six units of these courses may be admitted to the examination but they will not be appointed until they have completed the full requirement.)

Position Description

00109483 - INDUSTRIAL RELATIONS REPRESENTATIVE

Under supervision, first on a rotational basis and then on permanent assignment in one of the divisions of the Department of Industrial Relations, assists professional staff in performing the less complex assignments such as investigations or inspections relating to the advancement of apprenticeship and other on-the-job training programs and the promotion of equal opportunity in these programs. Assists in bringing about compliance with Fair Employment and Fair Housing laws; improving intergroup relations in employment and housing; and enforcing State labor laws. Performs selective assignments independently, including those involving direct contact with applicants, claimants, employers, and labor organizations or their representatives. Makes field visits and conducts routine investigations and inspections, analyzes and evaluates evidence and information obtained, and prepares recommendations.

Special Personal Characteristics

Demonstrated interest in and aptitude for employment relations work and the capacity for professional development; understanding of the needs and problems of workers and minority persons; willingness, as a learner, to do routine and detailed work; impartiality; flexibility; emotional stability; tact; and willingness to travel.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Current social and economic developments and trends in California
  2. Problems of the culturally and economically disadvantaged
  3. Methods of compiling and presenting data
  4. Investigating and interviewing techniques and procedures
Ability to:
  1. Objectively interpret and apply rules and regulations
  2. Gather and analyze data
  3. Communicate effectively
  4. Establish and maintain effective relations with individuals and groups in the work setting and within the community
  5. Conduct routine investigations
  6. Participate effectively in conferences, interviews, and informal hearings

Eligible List Information

A Departmental Open eligible list for the INDUSTRIAL RELATIONS REPRESENTATIVE Classification will be established for:

  • Department of Industrial Relations

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Industrial Relations Representative Training and Experience Examination Preview

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples. Also, indicate the references who can verify the information provided.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer, your EDUCATION, and/or FORMAL TRAINING COURSES you have completed.

PLEASE NOTE: This examination is designed to gain an overall assessment of your education, training, and experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. Possession of specific education is not required to be successful in this examination; however, such achievements may substitute for desirable levels of experience. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

  1. Knowledge of investigative and interviewing techniques and procedures to obtain information and carry out work activities.
  2. Objectively interpret a dense piece of text, such as a book of rules and regulations, and apply the rules and regulations to a specific scenario or fact pattern.
  3. Reason logically in a variety of situations (both in the office and in the field), including the ability to analyze and respond to unique problems or scenarios
  4. Evaluate the advantages and disadvantages of potential actions and determine the appropriate course of action.
  5. Ability to be impartial, neutral, and fair in gathering and evaluating information, as well as making appropriate decisions based on information.
  6. Independently and effectively manage multiple projects and assignments in various stages of completion.
  7. Prioritize assignments, allowing for flexibility in changes to priorities to meet critical deadlines.
  8. Work cooperatively and productively as a member of a team to achieve a common goal.
  9. Tactfully and professionally interact with potentially uncooperative persons.
  10. Knowledge and understanding of problems, issues, and challenges affecting the economically disadvantaged to assist in the completion of work activities.
  11. Communicate with people of diverse cultures in a variety of situations, both in an office setting and in a field setting, to complete work assignments.
  12. Ability to determine the value and credibility of witness testimony.
  13. Ability to present data to audiences of diverse understanding.
  14. Handle sensitive and confidential materials with tact and diplomacy.
  15. Knowledge and Use of Basic accounting practices and techniques to read, analyze, and/or organize numerical data in various forms (i.e. pay journal, check stubs, handwritten records, time cards, electronic time sheets, etc.).
  16. Knowledge and use of basic statistics (e.g., standard deviation, average, etc.) to analyze large amounts of numerical data.
  17. Interact and form professional relationships with various employers, claimants, applicants, and labor organizations and their representatives.
  18. Ability to maintain responsibility for assignments of long duration.
  19. Ability to maintain control in emotional situations.
  20. Extract relevant facts and information from written documents in order to solve problems, or summarize information as required to compile assigned job tasks.
  21. Quickly understand written materials and/or instructions to facilitate the completion of work assignments.
  22. Respond accurately to inquiries to ensure communication of important information.
  23. Organize, review and summarize evidence to support a legal case.
  24. Listen attentively and analyze testimony to support a legal case.
  25. Knowledge and use of conflict resolution techniques to address and deal with conflicts and issues that may arise between internal and external stakeholders.
  26. Utilize computer software (i.e. Excel, Word, Outlook) to complete work assignments.
  27. Knowledge of basic mathematical (e.g. addition, subtraction, multiplication, division, decimals, percentages, and fractions) to calculate and process numerical information.
  28. Ability to prioritize handling of incoming correspondence.
  29. Ability to attend to details in order to produce an accurate and thorough work product.
  30. Independently write letters, memos, or other correspondence to communicate with other departmental staff, other agencies, or the general public.

Testing Departments

  • Department of Industrial Relations

Contact Information

Technical questions regarding this examination should be directed to:

California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

Administrative questions regarding this examination should be directed to:

Department of Industrial Relations
2180 Harvard Street, Suite 160
Sacramento, CA 95815
Phone: (800) 564-0771

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Industrial Relations reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)