Exam Bulletin - Manager V, Department of Motor Vehicles

Department of Motor Vehicles

Exam Code: EX-1870

Examination Plans Included:

  • MANAGER V, DEPARTMENT OF MOTOR VEHICLES - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

MANAGER V, DEPARTMENT OF MOTOR VEHICLES: $8,408.00 - $9,551.00 per Month

View the MANAGER V, DEPARTMENT OF MOTOR VEHICLES classification specification.

Application Instructions

This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • MANAGER V, DEPARTMENT OF MOTOR VEHICLES - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

    1870

For MANAGER V, DEPARTMENT OF MOTOR VEHICLES, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

  • EX-01870

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00108730 - MANAGER V, DEPARTMENT OF MOTOR VEHICLES

Either 1

One year of experience in the Department of Motor Vehicles performing the duties of a class at a level of responsibility equivalent to that obtained in the class of Manager IV, Department of Motor Vehicles.

Or 2

Two years of experience in the Department of Motor Vehicles performing the duties of a class at a level of responsibility equivalent to that obtained in the class of Manager III, Department of Motor Vehicles.

Or 3

Four years of managerial or supervisory experience in work requiring knowledge of the regulations of the State of California governing the registration of motor vehicles, the licensing of drivers or the occupational licensing of automobile dealers, dismantlers and salespersons. (Experience in California state service applied toward this requirement must include either at least one year in a class with a level of responsibility not less than that of Manager IV, Department of Motor Vehicles, or Driver Improvement Manager II; or at least two years in a class with a level of responsibility not less than that of Manager III, Department of Motor Vehicles.)

(Experience in both the registration of motor vehicles and the licensing of drivers is desirable in any of the above patterns.)

Position Description

00108730 - MANAGER V, DEPARTMENT OF MOTOR VEHICLES

Incumbents either (1) serve as a manager responsible for vehicle registration, driver licensing, and administrative activities in one of the largest field offices, characterized by the most complex and difficult driver licensing and registration functions; or (2) as manager of a major organizational section in the headquarters office, direct the operations of a number of varied units requiring a very high degree of administrative skill; or (3) as chief of staff services in the headquarters office, direct the operations of several staff units.

Additional Desirable Qualification

Possession of a valid driver license.

Experience in a variety of different areas, such as line operations, administration and/or EDP, is desirable for advancement to the highest level in the Manager, Department of Motor Vehicles, series.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Provisions of the California Vehicle Code and related laws and regulations with particular reference to sections relating to the registration and ownership of vehicles and licensing of drivers
  2. Organization, functions, policies and procedures of the Department of Motor Vehicles
  3. Office management principles, methods and equipment
  4. Principles of effective supervision
  5. Accepted methods of handling and accounting for money received
  6. The Department's Affirmative Action Program objectives
  7. A manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives
  8. Public administration and general management principles, practices, and problems, including those relating to organization, planning, and work control
  9. State administrative, budget and personnel procedures as they relate to the Department of Motor Vehicles
Ability to:
  1. Analyze situations accurately and take effective action
  2. Gather and analyze data
  3. Speak effectively
  4. Prepare clear and concise reports
  5. Establish and maintain friendly and effective working relationships with applicants, licensees, and others contacted in the work
  6. Read and write at a level appropriate to the classification
  7. Plan, organize and direct the work of others
  8. Effectively contribute to the Department's affirmative action objectives
  9. Plan, organize and direct the operations and staff of several work units of the Department of Motor Vehicles

Eligible List Information

A Departmental Open eligible list for the MANAGER V, DEPARTMENT OF MOTOR VEHICLES Classification will be established for:

  • Department of Motor Vehicles

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Manager V, Department of Motor Vehicles Training and Experience Examination Preview

Instructions:
Rate your ability performing the following specific job-related tasks. Respond to each of the following statements by choosing the option that most closely applies to you. You are required to respond to every item.

Tasks
  1. Monitoring progress of work assignments and estimating volume and timing of workloads.
  2. Planning and delegating assignments, identifying and adjusting priorities, and reallocating resources to maximize operations.
  3. Leading, coaching, mentoring, or guiding team members to improve performance, maximize productivity, or accomplish goals and objectives.
  4. Facilitating meetings and work groups, in person and virtually, to accomplish program objectives.
  5. Ensuring the security of confidential information, automated systems, or databases.
  6. Interpreting laws, policies, codes, or regulations in order to make recommendations.
  7. Analyzing data to draw conclusions and make policy or procedural recommendations.
  8. Evaluating job performance of team members to determine that expectations are met, identify training needs, or provide guidance towards improvement.
  9. Utilizing creative problem solving techniques to develop effective solutions to issues relating to programs, policies, or procedures.
  10. Collaborating with stakeholders, providing expertise, and making recommendations to develop and implement new systems, business processes, or strategic and operational plans.
  11. Managing or overseeing a facility with multiple work sections or divisions and maintaining the safety, security, and operational functions of the facility.
  12. Analyzing staffing needs, proposing changes, establishing priorities and service levels, and directing staff to meet short-term and long-term goals, objectives, and demands of the work area.
  13. Evaluating issues related to programs, procedures, business processes, or policies to improve operational efficiency and customer service.
  14. Developing strategies to mitigate potential risks in the completion of work assignments and projects.
  15. Implementing new or revised policies, procedures, business processes, or programs in response to changing operational needs or program requirements.
  16. Overseeing or participating in the recruitment, selection, and hiring process.
  17. Prioritizing to complete assignments or projects within established timeframes.
  18. Developing and implementing short and long-term plans to meet program objectives.
  19. Establishing objectives, schedules, and milestones to complete projects and assignments.
  20. Addressing and resolving complex or sensitive issues involving customers while providing superior customer service.
  21. Presenting information to a variety of audiences with various levels of understanding.
  22. Utilizing conflict resolution techniques to resolve issues that may arise in the work environment.
  23. Reading documents (e.g., manuals, memoranda, statutes, correspondence, reports) and extracting relevant information to complete assignments, manage projects, solve problems, or summarize information.
  24. Writing clear and concise reports, policies, or procedures; and communicating effectively with stakeholders.
  25. Reviewing and editing reports or other documents to ensure appropriateness, accuracy, and correct grammar.

Testing Departments

  • Department of Motor Vehicles

Contact Information

Technical questions regarding this examination should be directed to:

California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

Administrative questions regarding this examination should be directed to:

Department of Motor Vehicles
HRB - Talent Acquisition Unit
2415 1st Avenue, MS E678
Sacramento, CA 95818
Phone: (916) 657-7553

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Motor Vehicles reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)