Upcoming Filing Cutoff Dates:

• 7/5/2024
• 8/2/2024
• 9/6/2024
• 10/4/2024
• 11/1/2024
• 12/6/2024

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• HOSPITAL ADMINISTRATIVE RESIDENT II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

2393

For HOSPITAL ADMINISTRATIVE RESIDENT II, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

• EX-02393

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Department of State Hospitals
  Department of State Hospitals - Sacramento
  Human Resources Office
  1215 O Street, MS 17
  Sacramento, CA 95814
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Department of State Hospitals
  Department of State Hospitals - Sacramento
  Human Resources Office
  1215 O Street, MS 17
  Sacramento, CA 95814
  8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

Either I

One year of experience in the California state service performing the duties of a Hospital Administrative Resident I.

Or II

One year of experience in the California state service either:

1. Performing analytical staff work at a level of responsibility comparable to an Associate Governmental Program Analyst. or

2. Performing supervisory duties in an administrative, business services or health care activity at a level of responsibility comparable to a Hospi tal General Services Administrator II.

Or III

Four years of experience in the field of business, health care, hospital or public administration performing one or more of the following nonclinical activities: fiscal, organization, procedure and personnel management, hospi tal business services, plant operation and maintenance, service and supply operations, patient trust administration, food service management or program review.

(One year of graduate work in business, health care, hospital or public administration, or a related field may be substituted for six months of the required experience.)

Applicants must submit their exam application AND complete the exam during the same cut-off period. For example, if you submit your exam application on July 8, 2024 (which is after the July 5, 2024 cut-off) you must complete the exam by July 19, 2024. Filing cut-off dates are listed at the beginning of the exam bulletin.

This examination consists of the following component(s):

Components that are due with your application will be scored and will count toward your final examination result. Failure to submit these items may result in disqualification or elimination from the examination.

A final score of 70% must be attained to be placed on the eligible list.

Complete and submit the following items with your application. These will be scored and count toward your final examination result. Failure to submit these items will result in disqualification from the examination.

Hospital Administrative Resident II Exam: https://www.surveymonkey.com/r/L8NTTML

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of: The principles, practices, and trends in hospital, health care, business, or public administration; administrative and support services found in a large hospital or health care facility; the department's Affirmative Action Program objectives; a supervisor's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

Ability to: Learn and apply the principles involved in effective hospital or health care administration; prepare clear and concise reports; analyze data and draw logical conclusions; establish and maintain cooperative working relationships; plan, organize, direct, and evaluate the support and administrative services found in a large hospital; effectively contribute to the department's affirmative action objectives.

A Servicewide Open eligible list for the HOSPITAL ADMINISTRATIVE RESIDENT II Classification will be established for:

• State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Instructions: Rate your knowledge and experience performing specific job-related tasks.

1. Develop and revise policies and procedures by evaluating current processes and practices to identify issues and ensure safety and security in accordance with applicable statutes.
2. Implement policies, procedures, and principles by supervising and directing staff to ensure the proper delivery of services and to maintain a safe and secure environment.
3. Participate in fiscal, operational, and organizational decisions for various programs within the facility by evaluating and analyzing information to develop solutions and an appropriate course of action.
4. Oversee the planning and implementation of various programs within the facility by monitoring and evaluating activities to ensure all programs are in compliance with applicable statues, regulations, policies, and procedures.
5. Participate in meetings by providing professional input and collaborating with internal and external stakeholders to discuss program operations, policy issues or concerns, etc.
6. Manage program and staff concerns through conflict resolution, team building, mentoring, training, and employee assistance program referrals to address and resolve issues.
7. Review the effectiveness of the facilities’ operation through a quality improvement process to ensure efficient use of resources and staff on an ongoing and annual basis.
8. Provide recommendations to executive management by gathering and analyzing information to address concern and areas of improvement.
9. Prepare reports by gathering information and conducting research to document findings and propose recommendations to submit to executive management for review.
10. Assist in the selection, hiring, and promotional process for positions assigned to the department in accordance with departmental policies and procedures, and Equal Employment Opportunity objectives.
11. Oversee subordinate staff by training and supervising employees to ensure projects are in alignment with program and organizational goals and objectives.
12. Manage and/or supervise assignment of all staff to ensure appropriate coverage and effective utilization of resources in accordance with departmental requirements and personnel needs.
13. Provide guidance, direction, and consultation to clinical staff regarding administrative functions and/or services in order to identify performance improvement opportunities in accordance with departmental policies and procedures.
14. Monitor leave usage, unplanned absences, sick leave, etc. utilizing tracking tools to assess appropriateness of time used.
15. Evaluate employee performance by conducting site visits and monitoring staff activities utilizing the progressive discipline process to identify, address, and/or correct performance deficiencies in accordance with collective bargaining agreements and departmental policies.
16. Prepare written employee performance evaluations and probationary reports utilizing training records, personal observation, etc. to document the employee’s performance in accordance with departmental policies.

Instructions: Rate your knowledge and experience performing specific job-related knowledge and abilities.

1. Knowledge of principles, practices, and trends in hospital, health care, business, or public administration to plan, coordinate, and direct management support activities.
2. Knowledge of administrative and support services found in large hospital or health care facility to effective evaluate operations and activities.
3. Knowledge of the department’s equal employment opportunity program and the processes available to meet equal employment opportunity objectives.
4. Knowledge of a supervisor’s responsibility for promoting equal opportunity in the workplace to promote a workplace that is free from discrimination and harassment.
5. Knowledge of supervisory principles, practices, and techniques to effectively plan, oversee, and direct the work activities of subordinate employees.
6. Knowledge of project management methods and techniques to effectively oversee and manage projects to ensure successful completion.
7. Knowledge of the principles of organization and management to effectively manage resources in compliance with state requirements.
8. Ability to prepare clear and concise reports to provide and document information.
9. Ability to analyze data and draw logical conclusions to provide recommendations.
10. Ability to establish and maintain cooperative working relationships with internal and external stakeholders to ensure effective communication.
11. Ability to plan, organize, direct, and evaluate the support and administrative services found in a hospital to provide effective oversight.
12. Ability to effectively contribute to the department’s equal employment opportunity objectives to promote a workplace free from discrimination and harassment.
13. Ability to establish and develop policies and procedures to improve processes within the organization.
14. Ability to maintain records and files to ensure availability for future use.
15. Ability to establish and maintain priorities to set clear and achievable expectations for staff.
16. Ability to motivate, develop, and direct people in the performance of their work to improve the work environment, the quality of work, and increase productivity.
17. Ability to apply principles required to effectively direct hospital administration.

• Department of State Hospitals
• State of California

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of State Hospitals reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.