Instructions:
Rate your knowledge and experience
performing specific job-related tasks.
Task:
1. Promoting
and implementing the principles of care services and operations through the
review of observational data, to meet all licensing, State and Federal
regulations and accreditation standards.
2. Collaborating
with stakeholders, through meetings, committees, and other work groups/teams to
enhance communication, formulate goals, promote action, and followup to ensure
compliance with standards of care on an ongoing basis, as required.
3. Developing
and implementing policies, procedures and directives to ensure the delivery of
standards of care, improve services and outcomes, promote safety and security
to adhere to Standards of Care, Government Code and Special Orders.
4. Managing
and/or supervising assignment of all staff allocated to the Program/Service, to
ensure appropriate coverage, staffing and effective utilization of resources,
through meetings and coordination with other managers and supervisors.
5. Monitoring
the use of overtime to cover staff shortages and ensure economical use of staff
by analyzing and evaluating patterns and trends and implementing corrective
action as appropriate.
6. Monitoring
and reviewing staff use of leave time, unplanned absences, and sick leave/FMLA
in order to assess appropriateness of time used and implement corrective action
using progressive discipline as needed.
7. Promoting
and practicing Equal Employment Opportunity to assure compliance with
departmental and facility policies, by encouraging and providing for staff
training that meets hospital and program requirements and enhances individual
competence and development.
8. Identifying
opportunities for performance improvement and development for staff by
reviewing performance and providing feedback by completing individual
development plans, probationary reports and performance appraisals.
9. Acknowledging
positive performance by employees by documenting observation, personal, public
or written recognition to improve employee moral and recognize quality effort
of personnel as a best practice.
10. Maintaining
an active Performance Improvement Program, incorporating a systematic review of
treatment services and patient outcomes, in order to analyze, report and act on
specific aggregate data to meet the community standards of care.
11. Maintaining
collaborative relationships with internal and external stakeholders involved in
the transition of patients as appropriate to their legal classification and
dispositional track by communicating, gathering information, resolving issues,
and providing support.
12. Facilitating
and reviewing admission transfers, discharge planning and utilization review to
ensure timely transition of patients and optimum length of stay with positive
clinical outcomes for appropriate disposition.
13. Maintaining
positive professional working relationships with staff within the program and
throughout the facility by adhering to bargaining unit contracts (MOU),
communicating, resolving issues, and/or providing support, as required.
14. Facilitating
meetings to provide consistency and standards of care, leadership, improve
services and outcomes, promote safety and security, under the direction of the
Clinical Administrator and/or Executive Director
15. Providing
informational reports (i.e., data collection, statistical data, daily reports)
for internal and external use, to improve service outcomes, using detailed
analysis, and review of data.
16. Providing
direction and oversight of program budget expenditures and allocated resources
among staff and units in order to ensure utilization of resources are effective
and appropriate, as authorized by the Clinical Administrator and/or the
Executive Director.
17. Performing
problem solving and trouble shooting of program activities to assure effective
treatment and to achieve program goals, through conflict resolution, team
building, mentoring, providing support and guidance, and training.
18. Reviewing
and analyzing data, identifying patterns and trends, to ensure positive
outcomes, safety, security and functionality of the units.
19. Reporting
the outcomes of special projects and/or assignments to Executive Team Members
and/or the quality counsel, providing detailed analysis of the proposed action
plan, in order to obtain approval for implementation.
20. Directing,
coordinating, and integrating the care and treatment provided to patients
served by the program, in order to achieve optimal treatment outcomes through
communication, gathering of information, resolving issues.
21. Conducting
rounds and inspections to units on a regular basis to oversee and assess
treatment activities, unit security, safety, and physical environment in
collaboration with unit supervisors by personally visiting treatment units as
required.
22. Recommending
discipline/corrective action in collaboration with Personnel, Labor Relations
and Equal Employment Opportunity (EEO), through case conferences and meetings,
in order to address and/or correct inappropriate behavior of staff.
23. Assigning
program personnel through the selection and training of staff, to ensure the
most appropriate staff is assigned as needed.
24. Working
in collaboration with Information Technology to monitor the needs of the
program, by providing authorization for staff access and responding with
corrective action when notified of any misuse of the equipment.
25. Reviewing
incidents as they occur, determine appropriate Standards of Care are followed,
train and develop staff to prevent reoccurrence, monitor and report to the
Clinical Administrator findings and potential performance measures.
Knowledge, Skill or Ability:
1. Knowledge
of the principles and methods of health care, rehabilitation, education, and
psychiatric treatment as related to the care and treatment of, patients or
inmates with mental disabilities to provide administrative and/or clinical
direction.
2. Knowledge
of the care and treatment of patients or inmates with mental disabilities to
ensure safety and security of staff, patients and the community.
3. Knowledge
of the principles for maximizing the physical, cognitive, and social
development of patients or inmates to ensure appropriate treatment.
4. Knowledge
of the principles, procedures, and techniques used in planning, evaluating, and
administering a treatment program for patients or inmates in order to optimize
treatment outcomes.
5. Knowledge
of the principles and practices of personnel management and effective
supervision, in order to provide leadership, ensure adherence to bargaining
unit agreements (MOU), regulatory and control agencies.
6. Knowledge
of State and Federal laws and rules pertaining to mental hospital
administration in order to ensure that all activities of the program are in
compliance.
7. Knowledge
of hospital organization, management, and procedures, in order to effectively
administer a treatment program.
8. Knowledge
of a supervisor’s responsibility for promoting equal opportunity in hiring and
employee development in order to maintain a work environment that is free of
discrimination and harassment.
9. Knowledge
of effective supervisory principles, practices and techniques to appropriately
and effectively plan, oversee and direct the work activities of subordinate
employees.
10. Knowledge
of project management methods and techniques to effectively oversee projects to
successful conclusion.
11. Ability
to effectively plan, direct, and coordinate a program that provides care and
treatment in order to maximize the progress of patients, or inmates.
12. Ability
to formulate and manage a treatment program, in order to maximize treatment
opportunities, to ensure positive treatment outcomes, to ensure safety and
security of staff and patients, and to provide administrative and/or clinical
direction.
13. Ability
to effectively integrate the program with the overall functions of the
facility, in order to administer a treatment program, work collaboratively with
both internal and external customers and to provide effective leadership.
14. Ability
to effectively promote equal opportunity in employment and maintain a work
environment that is free of discrimination and harassment in order to uphold
Equal Employment Opportunity (EEO), State and Federal Regulations.
15. Ability
to monitor the work of subordinate employees to ensure that it meets the
quality, quantity and timeliness standards.
16. Ability
to resolve performance problems by planning and implementing measures to
improve performance.
17. Ability
to determine and apply appropriate disciplinary action to employees in the
organization.
18. Ability
to evaluate staff performance using objective measures to provide feedback and
guidance and assist in the ongoing development of staff.
19. Ability
to independently compose documents such as letters, email, memos or other
correspondence in order to communicate with other departmental staff, other
state agencies, or the general public using correct grammar, spelling and
syntax.
20. Ability
to negotiate resolutions and agreements with stakeholders, management, vendors
and staff.
21. Ability
to interpret and analyze numerical data accurately.
22. Ability
to conduct meetings (e.g., information gathering sessions, status meetings)
with various audiences.
23. Ability
to evaluate written information in order to identify the impact to the program.
24. Ability
to assess and identify staff training needs.
25. Ability
to anticipate needs and estimate requirements for materials, supplies, and
equipment in order to ensure availability of needed items and maintain fiscal
responsibility.
