Exam Bulletin - Telecommunications Systems Analyst I

State of California

Exam Code: EX-2887

Examination Plans Included:

  • TELECOMMUNICATIONS SYSTEMS ANALYST I - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

TELECOMMUNICATIONS SYSTEMS ANALYST I: $3,640.00 - $4,785.00 (A) per Month
TELECOMMUNICATIONS SYSTEMS ANALYST I: $3,941.00 - $5,181.00 (B) per Month
TELECOMMUNICATIONS SYSTEMS ANALYST I: $4,726.00 - $6,212.00 (C) per Month

View the TELECOMMUNICATIONS SYSTEMS ANALYST I classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • TELECOMMUNICATIONS SYSTEMS ANALYST I - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

    2887

For TELECOMMUNICATIONS SYSTEMS ANALYST I, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

  • EX-02887

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00105170 - TELECOMMUNICATIONS SYSTEMS ANALYST I

Either 1

One year of experience performing telecommunications systems work which shall have included analyzing and making written reports or recommendations on radio/microwave and/or wire service staffing or systems. and

Equivalent to graduation from college, preferably with major specialization in electronics or related technical subject area. (Additional qualifying experience may be substituted for education on a year-for-year basis.)

Or 2

Four years' experience in the California state service coordinating, operating, and/or maintaining telecommunications systems, such as performed by incumbents in the classes of Supervising Telephone Operator, Radio Dispatch Supervisor, or Communications Supervisor, California Highway Patrol.

Or 3

Six months of experience performing the duties of a Management Services Technician, Range B, in a State service telecommunications operation.

Or 4

Two years' experience in the California state service in a formal telecommunications training and development assignment to a class equivalent to Management Services Technician. (Incumbents with 12 months' experience in a formal telecommunications training and development assignment may compete in the examination but must complete the training program before being eligible for appointment.)

Position Description

00105170 - TELECOMMUNICATIONS SYSTEMS ANALYST I

This is the trainee and first working level in the series. Under close supervision, incumbents receive training and perform work ranging from the less complex to that of average difficulty in a wide variety of consultative, analytical, and evaluate assignments, such as program evaluation and planning, systems development, budget planning, research and management analysis, and perform other work as required to maintain and upgrade a telecommunications network. Positions are permanently allocated to this class when their major functions do not include the more independent, varied and difficult assignments found at the full journeyperson level.

Special Personal Characteristics

Willingness to travel throughout the State.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1CalHR Online ExamN/A100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Basic theory of telecommunications and electronics
Ability to:
  1. Perform communication studies
  2. Analyze situations and take effective action 
  3. Communicate effectively and prepare reports

Eligible List Information

A Servicewide Open eligible list for the TELECOMMUNICATIONS SYSTEMS ANALYST I Classification will be established for:

  • State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Telecommunications Systems Analyst I Training and Experience Exam Preview

Section 1: Telecommunications Systems Analyst 1 - Task-Based Questions

Instructions:
Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scales provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

1. Identifying products, equipment, and services available from Master Purchase Contracts and Master Service Agreements to ensure installation of new telecommunications systems or modify existing telecommunications systems.
2. Verifying that telecommunications systems and equipment were installed and necessary services were received to ensure compliance with relevant contracts and federal and State policies, rules, regulations, and codes.
3. Monitoring telecommunications project account information (e.g., client and billing specifics, system type, subscriber sets) to ensure accurate project information.
4. Updating information in appropriate database(s) to track equipment usage and telecommunications systems specifications and monitor equipment and services.
5. Verifying that invoices match approved contracts or purchase orders to ensure reconciliation activities are initiated and vendors are billing for the approved services and amounts.
6. Disputing and reconciling invoices with vendors to resolve discrepancies and ensure proper payment of telecommunications systems, equipment, and services.
7. Developing and maintaining accurate records of telecommunications systems, equipment, and services for future planning and equipment installations using computer programs, existing reports, and filing systems.
8. Reviewing documents using procedures and guidelines, computer software, and technical knowledge to initiate the next phase of the project.
9. Recommending approval of documents using procedures and guidelines, computer software, and technical knowledge to initiate the next phase of the project.
10. Advising clients and providing direction regarding basic equipment standards, equipment technology and advances, compliance with laws, rules, regulations, policies, and warranties to ensure they are knowledgeable on industry standards and current technological options.
11. Evaluating statements of work, project plans, and change orders to determine if scope of work is accurate, complete, consistent with contract requirements, and in accordance with manuals, guidelines, and planning documents.
12. Consulting with management, staff, clients, agencies, and vendors to provide technical information using policies and procedures, State and federal telecommunications regulations, Government Codes, Public Utilities Commission guidelines, and/or the State Administrative Manual rules and regulations.
13. Preparing reports (e.g., monthly accounting, inventory, expiration, license, billing) using computer software and guidelines.
14. Preparing written correspondence to vendors, management, clients, and agencies using computer software to provide information on new policies, procedures, or to respond to inquiries.
15. Collaborating with clients and agencies to ensure issues (e.g., billing inquiries, communications sites, questions regarding equipment acquisitions) are addressed.
16. Creating new database tracking systems using computer software applications.
17. Resolving client issues to ensure operational efficiency and customer satisfaction using knowledge related to telecommunications systems, policies, and procedures.

Section 2: Telecommunications Systems Analyst 1 - Knowledge and Ability-Based Questions

Instructions:
Rate your experience in accordance to specific job-related knowledge and abilities.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

18. Ability to use a variety of computer software applications and programs to set up and edit data (e.g., client user accounts) and complete other assigned work tasks.
19. Ability to identify and reconcile discrepancies in data and information pertaining to program and project activities.
20. Ability to remain calm and perform effectively in high stress situations.
21. Ability to maintain confidentiality to ensure compliance with the applicable laws, regulations, and rules related to consumer privacy.
22. Ability to act as a liaison between project stakeholders (e.g., local agencies, contractors, utilities, consulting firms, staff, management) for telecommunications related issues and/or projects via telephone, email, and in person.
23. Ability to keep records and schematics and provide status reports of work proposed, in process, or completed.
24. Ability to identify and analyze problems or issues which impact the progress of work (e.g., time constraints, resource limitations, scheduling conflicts) to determine and implement effective course of action.
25. Ability to work independently on projects or assignments with minimal supervision or detailed instructions.
26. Ability to perform basic mathematical calculations (e.g., addition, subtraction, multiplication, division, percentages).

Testing Departments

  • State of California

Contact Information

Questions regarding this examination should be directed to:

State of California
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)