This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• SUPPORT SERVICES ASSISTANT (GENERAL) - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

2914

For SUPPORT SERVICES ASSISTANT (GENERAL), once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

• EX-02914

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Not applicable.

We recommend using Chrome, Firefox, or Edge for optimal performance when accessing the examination.

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

A Departmental Open eligible list for the SUPPORT SERVICES ASSISTANT (GENERAL) Classification will be established for:

• Department of Rehabilitation

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Section 1: Task Ratings

Instructions:  

Using the rating scales provided below, you will rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

1. Entering information (e.g., statistical data, case notes, client demographics) into online and/or manual filing systems to ensure personal information is properly stored.
2. Retrieving information from online and/or manual filing systems in order to obtain pertinent information (e.g., case notes, medical records, client demographics).
3. Editing/formatting resource materials (e.g., manuals, memos, policies), documents and reports for accuracy and completeness.
4. Sorting/distributing mail to ensure it reaches its destination in a timely manner.
5. Purging/shredding outdated/obsolete documents (e.g., duplicates of documents, service records, outdated notes) to ensure files are organized and up-to-date.
6. Sending information (e.g., documents, forms, packages) to various recipients to ensure materials reach their destination in a timely manner.
7. Reading work related materials (e.g., memos, reports, correspondence, newsletters) to persons with disabilities to ensure communication of important information.
8. Taking neat and accurate notes and transcribing them as necessary to ensure availability of pertinent information.
9. Driving persons with disabilities to and from work sites, airports, various State agencies, etc. to ensure timely arrival.
10. Guiding persons with disabilities through immediate environment to ensure timely arrival to destination.
11. Orienting persons with disabilities to surrounding environment (e.g., restroom locations, elevators, food concessions) to ensure awareness of immediate environment.
12. Describing work setting to visually impaired parties to ensure awareness of immediate environment.
13. Scheduling meetings/appointments on behalf of others to ensure timelines are met.

Section 2: Knowledge and Ability Ratings

Instructions:  

Using the rating scale provided below, you will rate your experience in accordance to specific job-related knowledge and abilities.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every statement by marking one option from the scale(s) provided.

In responding to each statement, you may refer to your FORMAL EDUCATION, FORMAL TRAINING COURSES, and/or WORK EXPERIENCE whether paid or volunteer.

14. Ability to utilize computer software (e.g., word processing, spreadsheets).
15. Ability to read and follow maps and directions to ensure timely arrival to destinations.
16. Knowledge of the concerns and special needs of persons with disabilities as it relates to the community and working environment.
17. Ability to adapt to changes in priorities, work assignments, and other factors to ensure job expectations are met.
18. Ability to actively listen to others to facilitate communication.
19. Ability to be organized with attention to detail to ensure job efficiency.
20. General knowledge of various disabilities to enhance delivery of services.
21. Ability to maintain professional standards in compliance with applicable policies and procedures.

• Department of Rehabilitation

Technical questions regarding this examination should be directed to:

Administrative questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Rehabilitation reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.