Upcoming Filing Cutoff Dates:

• 12/3/2024

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

Mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were mailed/filed.  Applications not sent through the U.S. Postal Service, parcel delivery or courier service (i.e., hand carried to the Human Resource Services Division) must be RECEIVED BY 4:30 P.M. ON THE FINAL FILING DATE.  Use of EDD metered mail, interoffice mail (e.g., red or gold bag), and faxed applications are prohibited.

This is a DEPARTMENTAL PROMOTIONAL EXAMINATION for the Employment Development Department (EDD).

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Promotional Examination(s):

• DISABILITY INSURANCE PROGRAM MANAGER I - Promotional

In addition to meeting the Minimum Qualifications, competition is limited to individuals who meet at least one of the following filing criteria:

• 1. Have a permanent civil service appointment with a promotional testing department (see Testing Departments), or
• 2. Are current or former employees of the legislature for 2 or more years as defined in Government Code 18990, or
• 3. Are current or former non-elected exempt employees of the executive branch for 2 or more consecutive years as defined in Govt. Code 18992, or
• 4. Are persons retired from the United States military honorably discharged from active duty with a service disability or honorably discharged from active duty as defined in Government Code 18991. Applicants must provide a copy of discharge papers (DD 214) for verification purposes at the time of application.

Under certain circumstances other employees may be allowed to compete under provisions of Rules 234, 235 and 235.2. California Code of Regulations Rules 233, 234, 235.2 and 237 contain provisions regarding civil service status and eligibility for promotional examinations.

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

3721

For DISABILITY INSURANCE PROGRAM MANAGER I, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-03721

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• DIPM I Exam
  Employment Development Department
  Human Resource Services Division, MIC 54
  P.O. Box 826880
  Sacramento, CA 94280-0001
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Employment Development Department
  Human Resource Services Division, MIC 54
  P.O. Box 826880
  Sacramento, CA 94280-0001
  8:00 AM - 4:30 PM
  ATTN: DIPM I Exam

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

Note: All applicants must provide a current, valid email address on their application. The Training and Experience (T&E) examination link will be sent to the email address provided. Failure to provide a current and valid email address may result in non-receipt of examination information, in a timely manner, which could result in disqualification from the examination. All examination notifications will be sent electronically.

Applications must also contain the following information: "to" and "from" dates (month/day/year) of employment, time base, civil service class title(s), and range, if applicable. In addition, college course information must include: title, semester or quarter credits, name of institution, completion dates, and degree (if applicable). Applications received without this information may be rejected. Applications must include each class title for which the applicant wishes to participate. Applicants will be considered only for the examination(s) specified on their application.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements for this examination by the final filing date, October 25, 2024 December 3, 2024.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

EITHER I

Two years of full-time equivalent experience in the California state service performing the duties of a Disability Insurance Program Representative, Range C, or one year of experience in the California state service performing the duties of a Disability Insurance Program Supervisor or Disability Insurance Specialist I, Range B. (Candidates who are within six months of the required experience will be admitted to the examination; however, they must complete the required experience before being considered eligible for appointment.)

OR II

Five years of experience performing technical or managerial work in claims determinations or adjustments under public or private insurance or health and welfare benefit plans.  Three years of the required experience must have been in a supervisory or managerial capacity.  

(Experience in the California state service applied toward this pattern must include at least two years of full-time equivalent experience performing the duties of a Disability Insurance Program Representative, Range C, or one year of experience performing the duties of a Disability Insurance Program Supervisor.)

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

It is anticipated that candidates who meet the minimum qualifications for this examination will be sent an email the week of November 18, 2024 December 16, 2024, to the email address provided on their application. The email will contain the instructions and the link to complete the online Training and Experience (T&E) examination.

PLEASE NOTE: Candidates have 7 days to complete the T&E from the date emailed. The T&E will not be accessible after 5:00pm on the 7th day.

It is the candidate’s responsibility to contact the Human Resource Services Division at EDDExaminations@edd.ca.gov if they have not received an email with the T&E link by November 21, 2024 December 19, 2024. Please monitor your email account's SPAM, Junk, Bulk, etc. folder(s) as the examination email may be filtered depending on your specific account settings.

COMPETITORS WHO DO NOT COMPLETE THE TRAINING & EXPERIENCE EXAM OR DO NOT SUBMIT IT BY THE DUE DATE WILL BE DISQUALIFIED FROM THE EXAMINATION PROCESS.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

KNOWLEDGE OF:

1. Interviewing techniques.
2. Principles of insurance payments programs.
3. Provisions of the California Unemployment Insurance Code.
4. The rules, regulations, policies, and procedures of the Employment Development Department.
5. Precedent decisions of the California Unemployment Insurance Appeals Board relating to the disability insurance program.
6. Medical terminology and common medical references used in interpreting medical findings.
7. Employment practices and conditions and physical demands of occupations in California.
8. Workers' Compensation and employer liability laws affecting California workers and provisions of State and Federal laws affecting disability insurance programs.
9. Practices followed by insurance companies in California in underwriting disability insurance coverage and by other states in disability insurance programs.
10. Principles and practices of public or business administration, including budget, personnel management, policy formulation and analysis, quantitative analysis, and program evaluation.
11. Effective vertical and lateral communication techniques.
12. Teamwork tools and methods, such as developing charters, setting ground rules, and brainstorming.
13. Employee development processes, such as the Leadership Performance Process and Individual Development Plans.
14. Conflict resolution techniques which respect the dignity of those involved.
15. Principles and practices of personnel management, employer/employee relations under the provisions of the Ralph C. Dills Act.
16. The Department’s Equal Employment Opportunity (EEO) program objectives, a leader’s role in the EEO program, and the processes available to meet the EEO objectives.

ABILITY TO:

1. Act as a leader and create a clear vision, set goals and expectations, and encourage leadership and initiative at all levels.
2. Build and maintain effective working relationships with internal and external customers, as well as staff.
3. Plan, organize, direct, and evaluate program operations, projects, and the work of others.
4. Delegate assignments and empower staff to make independent decisions, as appropriate.
5. Coach employees and create an environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance.
6. Use data and information management to achieve quality, improve staff performance, and provide appropriate feedback.
7. Reason logically and creatively and utilize a variety of analytical techniques and decision-making processes to develop policies and procedures and to resolve complex operational, policy, and managerial issues.
8. Demonstrate accountability.
9. Create an atmosphere for professional open communication and share information accurately.
10. Incorporate the Employment Development Department's vision, mission, and values into everyday work activities and clarify for staff how these concepts apply to their jobs.
11. Maintain effective employee relations and carry out the Ralph C. Dills Act and Memoranda of Understanding's principles and requirements.
12. Effectively contribute to the Department’s Equal Employment Opportunity objectives.

A Departmental Promotional eligible list for the DISABILITY INSURANCE PROGRAM MANAGER I Classification will be established for:

• Employment Development Department

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference is not granted for promotional examinations.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Employment Development Department

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Employment Development Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.