Upcoming Filing Cutoff Dates:

• 11/1/2024

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

Mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were mailed/filed.  Applications not sent through the U.S. Postal Service, parcel delivery or courier service (i.e., hand carried to the Human Resource Services Division) must be RECEIVED BY 4:30 P.M. ON THE FINAL FILING DATE.  Use of EDD metered mail, interoffice mail (e.g., red or gold bag), and faxed applications are prohibited.

NOTE: In addition to having LEAP certification from the Department of Rehabilitation and on file with CalHR , all applicants must meet the education and/or experience requirements as stated on this examination announcement by the final filing date.

Those who meet all of the following criteria:

1) Individuals with a disability, a record of a disability, or who are regarded as having a disability that limits one or more major life activities, and

2) Individuals with a Limited Examination and Appointment Program (LEAP) certification from the California Department of Rehabilitation, and

3) Individuals who have not taken this examination in the past 18 months; and

4) Individuals who meet the minimum qualifications as stated on this examination bulletin.

Contact the California Department of Rehabilitation to find out how to obtain LEAP certification.

(916) 558-5423 (Voice)

(7-1-1) California Relay Service

wdsinfo@dor.ca.gov - e-mail address

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• EMPLOYMENT PROGRAM REPRESENTATIVE - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

3781

For EMPLOYMENT PROGRAM REPRESENTATIVE, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-03781

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Employment Program Representative (LEAP)
  Human Resources Services Division, MIC 54
  PO Box 826880
  Sacramento, CA 94280-0001
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Employment Development Department
  Human Resource Services Division, MIC 54
  751 N St 6th floor solar building
  Sacramento, CA 94280-0001
  8:00 AM - 4:30 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

The following items must be submitted with your Examination/Employment Application form. Failure to submit these items may result in rejection of your application.

• Transcript (Official or Unofficial)

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

If you have a disability and need special assistance or special testing arrangements, email EDDExaminations@edd.ca.gov. Please include the examination title, EPR/DIPR (LEAP), in the subject line. Also, you may contact the Exam Analyst, Feroza Buksh, at (916) 657-0356 or via the California Relay Service for the Deaf or Hard of Hearing at (800) 735-2929 from TTY Phones, or at (800) 735-2922 from voice phones.

All applicants must meet the education and/or experience requirements for this examination by the final filing date, November 1, 2024.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

EITHER I

 Four years of experience with the Employment Development Department. (Candidates who are within six    months of completing the required experience will be admitted to the examination; however, they must meet the required experience before being considered eligible for appointment.)

 OR II

 Completion of 60 semester units or 90 quarter units of college course work. And

 Two years of public contact experience providing services or information.

 OR III

 Equivalent to graduation from college. (Must provide evidence of registration as a senior in a recognized institution to be admitted in the examination, and must secure evidence of graduation or its equivalent before being considered for appointment.)

PROOF OF EDUCATION

Applicants qualifying under ANY pattern of the Minimum Qualifications requiring Education must submit evidence/proof of completion of the education requirement with their Examination Application. The proof provided must be copies of college transcripts or a diploma. You may email an electronic copy of proof of education to EDDExaminations@edd.ca.gov. Please list the examination title in the subject line or mail to the address listed on this bulletin. Transcripts may also be submitted electronically through CalCareers. 

 NOTE: If submitting proof of education via U.S. mail, please clearly mark your transcripts with your name and the exam for which you are applying.

 FOREIGN DEGREES

Applicants with foreign degrees must provide an official foreign transcript evaluation that indicates that his/her foreign course work is equivalent to a degree from an accredited U.S. college or university. EDD accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing. Agencies accredited by the Commission for Foreign Transcription Evaluation may be found on the Commission’s website: www.ctc.ca.gov.

The Limited Examination and Appointment Program (LEAP), under the authority of Government Code Sections 19240-19243.4, is an alternative examination and appointment process designed to facilitate the recruitment and hiring of persons with disabilities into the State of California civil service. LEAP is a two-part process consisting of (1) a Readiness Training and Experience Evaluation and (2) a Job Examination Period (JEP) that is administered and evaluated in the work setting while performing the duties of a state job.

 To qualify to take a LEAP examination, the applicant must first have a LEAP certificate, issued from the Department of Rehabilitation (DOR), on file with the California Department of Human Resources (CalHR).

 For information regarding how to obtain LEAP certification, visit the Department of Rehabilitation (DOR) website (http://www.dor.ca.gov/Home/Leap

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

It is anticipated that candidates who meet the minimum qualifications for this examination will be sent an email the week of December 2, 2024, to the email address provided on their application. The email will contain the instructions and the link to complete the online Training and Experience (T&E) examination.

PLEASE NOTE: Candidates have 7 days to complete the T&E from the date emailed. The T&E will not be accessible after 5:00pm on the 7th day.

It is the candidate’s responsibility to contact the Human Resource Services Division at EDDExaminations@edd.ca.gov if they have not received an email with the T&E link by December 5, 2024. Please monitor your email account's SPAM, Junk, Bulk, etc. folder(s) as the examination email may be filtered depending on your specific account settings.

COMPETITORS WHO DO NOT COMPLETE THE TRAINING & EXPERIENCE EXAM OR DO NOT SUBMIT IT BY THE DUE DATE WILL BE DISQUALIFIED FROM THE EXAMINATION PROCESS.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of: General economic conditions and trends; California industrial, labor, business and agricultural conditions, trends, employment practices, and employment and training requirements; factors affecting labor supply and demand; labor, management, employer, and governmental organizations concerned with the Department's programs; provisions of State and Federal laws and services available to veterans; problems of economically disadvantaged individuals, groups, and communities; scope and availability of programs and services designed to alleviate social problems through employment and training processes; automated data systems; principles of unemployment insurance; and interviewing techniques utilized in claims determination work including adjudication.

 Ability to: Interpret and apply provisions of the California Unemployment Insurance Code laws, rules, regulations, policies, and procedures; regulations, policies, and procedures of the Department and the U.S. Department of Labor relating to unemployment insurance benefits, employability, placement, and training programs; gather and analyze data and reason logically; comprehend written material and interpret and apply rules and instructions; communicate effectively; utilize automated data; analyze situations and take effective action; accurately secure, evaluate, analyze, and record facts; establish and maintain cooperative relations with those contacted in the work; gain the confidence of all customers-employers, the public, and community organizations; market the Department's services; and relate to members of all ethnic and racial groups and be sensitive to customer and community group needs.

A Departmental Open eligible list for the EMPLOYMENT PROGRAM REPRESENTATIVE Classification will be established for:

• Employment Development Department

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Examination Applications (STD 678) are available at local EDD offices and can be accessed on the Internet at http://jobs.ca.gov/pdf/std678.pdf.

When completing the Examination Application (STD 678), please consider the following:

• Applicants should file one Examination Application (STD 678) for both examinations.
• The examination for both classifications is the same, therefore applicants that submit an application indicating only one examination, will be admitted into both examinations.
• Applicants that are accepted into the examination will be e-mailed a Readiness Training and Experience Evaluation to complete.
• Some positions in the EPR and DIPR class require fluency in both English and a second language in order to facilitate communication with customers. Individuals interested in applying for bilingual positions must identify their language fluency on page 1, item number 5, of the application.  Individuals considered for bilingual positions must pass a language fluency exam, which is separate from this examination and will be conducted at the hiring interview.
• The Employment History section of the application must include "from" and "to" dates (month/day/year) and hours worked per week.  State employees must use their civil service class titles.  Total hours worked for intermittent and part-time employment must be identified in the “Total Worked” section.  Applications received without this information will be rejected because of incomplete information.

• Employment Development Department

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Employment Development Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.