Exam Bulletin - Motor Vehicle Representative (LEAP)

Department of Motor Vehicles

Exam Code: EX-3858

Examination Plans Included:

  • MOTOR VEHICLE REPRESENTATIVE - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

MOTOR VEHICLE REPRESENTATIVE: $3,636.00 - $4,544.00 (A) per Month
MOTOR VEHICLE REPRESENTATIVE: $3,905.00 - $4,884.00 (B) per Month
MOTOR VEHICLE REPRESENTATIVE: $4,204.00 - $5,271.00 (C) per Month

View the MOTOR VEHICLE REPRESENTATIVE classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

 

Introduction to the Limited Examination and Appointment Program (LEAP)

 

The Limited Examination and Appointment Program (LEAP) is an alternative examination and appointment process for the recruitment and hiring of persons with disabilities into the California state civil service. The LEAP is a two-part process that consists of: (1) a Minimum Qualifications Assessment/Readiness Evaluation and (2) a Job Examination Period that is administered and evaluated in the work setting.

 

To qualify to take this Minimum Qualifications Assessment/Readiness Evaluation, you must first have LEAP certification issued by the Department of Rehabilitation (DOR). For information on how to obtain LEAP certification, visit the DOR website at https://www.dor.ca.gov/Home/LEAP. To find a DOR office near you, contact the DOR at (916) 558-5300, TTY (916) 558-5302, or online at www.dor.ca.gov.

 

The legal authority for the LEAP is Government Code Sections 19240-19244.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • MOTOR VEHICLE REPRESENTATIVE - Open

Individuals who meet all of the following criteria:

  1. Individuals with a disability, a record of a disability, or who are regarded as having a disability that limits one or more major life activities;
  2. Individuals who have Limited Examination and Appointment Program (LEAP) certification from the California Department of Rehabilitation
  3. Individuals who satisfy the minimum qualifications as stated in the minimum qualifications section below

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 24 months:

Exam Code(s):

    3858

For MOTOR VEHICLE REPRESENTATIVE, once you have participated in any of the following examinations, you may not recompete for 24 months:

Exam Code(s):

  • EX-03858

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00101897 - MOTOR VEHICLE REPRESENTATIVE

Either 1

One year of experience in the California state service performing clerical duties at a level of responsibility equivalent to an Office Assistant (General).

Or 2

Experience: One year of experience performing clerical, cashiering, sales clerk, or customer service work. (Academic education above the twelfth grade may be substituted on the basis of one year of general education being equivalent to six months of experience. Students who are enrolled in the last semester or its equivalent of course work, which upon completion will fulfill these requirements, will be admitted to the examination, but they must submit evidence of completion before being eligible for appointment.) and

Education: Equivalent to completion of the twelfth grade.

 Pursuant to California Government Code Section 1040, fingerprint/criminal record clearance is required for these positions and to be eligible for appointment.

Position Description

00101897 - MOTOR VEHICLE REPRESENTATIVE

Positions allocated to the Motor Vehicle Representative class are located in various organizational units within the department where incumbents identify specific needs of internal and external customers in order to interpret, apply, and explain the provisions of the Vehicle Code and other laws, regulations, policies, and procedures pertaining to the registration and ownership of motor vehicles, the licensing of drivers, dealers, dismantlers, and manufacturers; handle sensitive and confidential documents; identify and/or flag suspicious behavior or potentially fraudulent documents; process various forms and documents pertaining to driver licensing, vehicle registration and ownership, occupational licensing, and other related matters to complete the requested transactions; and perform post licensing functions of the department.


Field Offices

Provide in-person assistance to members of the public; determine whether vehicles must be registered; furnish the public with and explain the use of forms and applications for registration and driver license/identification transactions; inspect documents for authenticity, signatures, and completeness of information; verify customer identity; inspect vehicles for the purpose of properly identifying, verifying, and describing the vehicle for ownership and registration certificates; ascertain whether applicants are legal residents of California; determine, assess, and explain various registration, driver license/identification transactions, and other fees and penalties required by the Vehicle Code; input sensitive customer and transaction information accurately into various databases; collect appropriate fees, accurately account for monies collected, and verify and issue receipts, accountable items, and applicable documents; provide appropriate departmental forms and informational material; administer and correct examinations; administer vision tests; take fingerprints and photographs of applicants; audit the work of counter cashiers; prepare daily reports and bank deposits for the office; assist with correspondence; and perform other related technical duties as required.


Post Licensing Services

Respond to requests for information from the public, legal community, medical entities, law enforcement and other governmental agencies, and inquiries from department staff and attempt to resolve problems by telephone, through correspondence, or in person; review and analyze driver records, accident reports, court, law enforcement, medical, and other documents used to initiate, modify, or remove actions against an individual's driving privilege; schedule appointments; administer written and vision tests; review and analyze driver records to initiate corrections to automated driver license database systems; notify customers of an action taken against a permit, license, special certificate, and/or vehicle; assist hearing officers in preparing cases for scheduled post licensing contacts; schedule foreign language interpreters; and perform other related technical duties as required.


Headquarters

Complete commercial and industry licensing, vehicle registration, and driver license/identification transactions sent to the department by mail, telephone, FAX, or through the internet; interpret, apply, and explain provisions of the Vehicle Code and other laws, regulations, program requirements, policies, and procedures pertaining to the registration and titling of vehicles and driver license/identification transactions, and the licensing and oversight of occupational licensees; collect appropriate fees, account for monies collected, and verify and issue receipts, accountable items, and applicable documents; respond to requests and inquiries from internal and external customers by telephone or through correspondence, and resolve problems by accessing various databases; and perform other related technical duties as required.


Call Centers

Interpret and explain provisions of the Vehicle Code and other departmental laws, regulations, policies, and procedures pertaining to driver licensing and registration questions posed by the public via the telephone; determine whether vehicles must be registered; verify customer identity; provide owners with the requirements for registering vehicles; determine, assess, and explain various vehicle license, registration, and other fees and penalties required by the Vehicle Code; clear certain pending registration transactions; issue receipts and accountable items; prepare daily reports; and assist with correspondence; schedule field office appointments for various departmental transactions and provide clarification and assistance to the public regarding the completion of forms, documents, and information required to be submitted with license or registration applications; provide driver license/identification applicants with the appropriate forms, informational materials, and requirements needed to obtain or regain a driver license/identification; identify documents being described by the public contact; and perform other related technical duties as required.

Special Personal Characteristics

Well-developed interpersonal skills including sensitivity, patience, and flexibility in order to communicate with internal and external customers in a friendly, courteous, and efficient manner.

Incumbents are expected to be dependable and punctual to provide quality customer service. Incumbents who have contact with internal and external customers are expected to present a business-like image.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1LEAP AssessmentN/A100%

A final score of 70% must be attained to be placed on the eligible list.

LEAP Process Information

 

PART 1: MINIMUM QUALIFICATIONS ASSESSMENT/READINESS EVALUATION – Weighted 100%

 

This Minimum Qualifications Assessment/Readiness Evaluation consists solely of minimum qualification questions that assess the training, experience, and education that you have previously obtained. Your responses to the questions will determine if the training, experience, and education you have meet the minimum qualifications for the Motor Vehicle Representative classification. If you pass the Minimum Qualifications Assessment/Readiness Evaluation, your name will be placed on the Motor Vehicle Representative LEAP Referral List, and you will have referral list eligibility to apply for Motor Vehicle Representative vacancies.

 

Applicants who obtain Motor Vehicle Representative LEAP Referral List eligibility must compete for job vacancies in order to begin PART 2 of this process, which is called the Job Examination Period.

 

PART 2: JOB EXAMINATION PERIOD (JEP)

 

The JEP begins after you are hired and obtain an examination appointment. When you perform the duties of your state job, you will be evaluated on your job performance at least every four weeks, or more often, if needed. Your evaluation will be based on the classification specification and the duty statement of the position.

 

The JEP will be the same length as the length of the probationary period for the same non-LEAP classification.

 

After successful completion of the JEP, the result will be a transition from an examination appointment to a standard appointment as a Motor Vehicle Representative. If appointed to a permanent position through the LEAP process, you will not be required to serve a probationary period.

 

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Modern office methods and equipment.
Ability to:
  1. Read, write, and understand English at a level required for successful job performance.
  2. Learn, apply, interpret, and explain provisions of governmental rules and department procedures and policy.
  3. Follow oral and written directions.
  4. Evaluate situations accurately and take effective action.
  5. Interpret and apply rules and regulations to specific cases.
  6. Perform cashiering work of average difficulty involved in receiving, disbursing, and receipting of monies.
  7. Operate various electronic office equipment.
  8. Input information accurately and efficiently into various databases.
  9. Meet and deal tactfully with the public.

Eligible List Information

A Departmental Open eligible list for the MOTOR VEHICLE REPRESENTATIVE Classification will be established for:

  • Department of Motor Vehicles

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Testing Departments

  • Department of Motor Vehicles

Contact Information

Questions regarding this examination should be directed to:

California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Motor Vehicles reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)