Exam Bulletin

Department of State Hospitals

Multiple Testing Departments. Please see list of Departments.

Exam Code: EX-3925

Examination Plans Included:

  • HOSPITAL GENERAL SERVICES ADMINISTRATOR II - Open

Final Filing Date: Applications are accepted on a continuous basis.

Bulletin Updates

  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.
  • Continuous filing dates have been added.

Classification Details

HOSPITAL GENERAL SERVICES ADMINISTRATOR II: $6,333.00 - $7,870.00 per Month

View the HOSPITAL GENERAL SERVICES ADMINISTRATOR II classification specification.

Application Instructions

Upcoming Filing Cutoff Dates:

  • 3/7/2025
  • 4/4/2025
  • 5/2/2025
  • 6/6/2025
  • 7/4/2025
  • 8/1/2025
  • 9/5/2025
  • 10/3/2025
  • 11/7/2025
  • 12/5/2025

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • HOSPITAL GENERAL SERVICES ADMINISTRATOR II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

    3925

For HOSPITAL GENERAL SERVICES ADMINISTRATOR II, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

  • EX-03925

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

  • Department of State Hospitals
    Selection Services Unit
    1215 O Street, MS 14
    Sacramento, CA 95814

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

  • Department of State Hospitals
    Selection Services Unit
    1215 O Street, MS 14
    Sacramento, CA 95814
    8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00104754 - HOSPITAL GENERAL SERVICES ADMINISTRATOR II

Either I

Two years of experience in the California state service performing the duties of a Hospital General Services Administrator I.

Or II

Experience: Three years of supervisory experience in the area of janitorial/housekeeping, laundry, transportation, clothing center management, procurement, property and equipment, ware housing, or business services. (Additional education in hospital or health care administration, or a one-year internship in a hospital or its equivalent, may be substituted for one year of the required experience on a year-for-year basis.) and

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year for year basis.

Position Description

00104754 - HOSPITAL GENERAL SERVICES ADMINISTRATOR II

Advises the Hospital Administrator on all aspects of the general services operation of the hospital; develops and implements policies and procedures for the general services operation which will best support hospital programs; determines priorities; develops, implements and evaluates general services objectives; makes operational, organizational and/or production studies of the general services operations; prepares budget estimates for general services expenditures; develops hospital space utilization plans; analyzes data; determines staffing requirements; selects staff and evaluates their performance; coordinates activities of the general services operation with treatment pro gram directors and with other service operations under the direction of the Hospital Administrator; dictates correspondence and prepares reports.

Special Personal Characteristic

Sympathetic understanding of the problems of hospital patients and clients.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

Applicants must submit their exam application AND complete the exam during the same cut-off period as indicated above.

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1Supplemental ReportWith Application100%

Components that are due with your application will be scored and will count toward your final examination result. Failure to submit these items may result in disqualification or elimination from the examination.

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of: Materials, equipment, methods, and occupational classifications used in the general services function of a State hospital; principles, procedures and techniques of administering a large complex of service support functions; principles and practices of personnel management, effective supervision and staff development; safety principles; budget planning and preparation; State and Federal law and rules affecting the general services operation of a State hospital; licensing and certification requirements which affect State hospital operation and administration; hospital organization; department's affirmative action program objectives; a manager's role in the affirmative action program and the processes available to meet affirmative action objectives.

Ability to: Plan, organize, direct and evaluate the work of a large multidisciplinary staff of general services personnel; work independently in identifying the need for and implementing changes in delivery of services; establish and maintain production standards and schedules; analyze situations accurately and take effective action; effectively contribute to the department's affirmative action objectives.

Eligible List Information

A Servicewide Open eligible list for the HOSPITAL GENERAL SERVICES ADMINISTRATOR II Classification will be established for:

  • State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Training and Experience Preview

Instructions:

 

Rate your knowledge and experience performing specific job-related tasks.

 

Task:

 

1. Uphold safety principles, maintaining a secure and hazard free environment for staff, patients, and visitors.

 

2. Determine priorities for a multidisciplinary team (e.g., janitorial, laundry, transportation, procurement, property management, and more).

 

3. Distribute tasks equitably among staff members.

 

4. Utilize data analysis for departmental functioning (e.g., purchase estimates from vendors, printing requests, material requests, etc.).

 

5. Provide oversight of the procurement process for purchase orders and contracts.

 

6. Evaluate staff progress within a general services operation.

 

7. Cultivate a skilled general services’ team (i.e., strategic staff selection, providing effective supervision, guidance, evaluation of performance, and/or ongoing professional growth opportunities).

 

8. Ensure accuracy in the completion of mandatory reports.

 

9. Analyze staffing requirements of a general services team.

 

10. Advise upper management on aspects of the general services operation of the facility.

 

11. Implement policies and/or procedures for the general services operation.

 

12. Utilize historical data, software tracking, etc. to improve upon services rendered within a general services operation.

 

13. Prepare and/or review various comprehensive reports, statistical data and/or spreadsheets.

 

14. Ensure efficient and accurate facility inventory control (i.e., supervising the procurement process, establishing critical stock quantities, investigating and resolving inventory discrepancies, and tracking equipment inventory).

 

15. Prepare budget estimates for general services expenditures.

 

Knowledge, Skill, or Ability:

 

1. Knowledge of principles and practices of personnel management of a multidisciplinary general services staff.

 

2. Knowledge of materials, equipment, methods, and occupational classifications used in the general services function of a facility.

 

3. Knowledge of management principles.

 

4. Knowledge of safety principles to maintain a secure environment for staff, patients and visitors.

 

5. Knowledge of State and Federal laws and rules affecting the general services operation.

 

6. Knowledge of principles, procedures and techniques of administering a large complex of service support functions.

 

7. Knowledge of correct methods for controlling the spread of pathogens.

 

8. Knowledge of hospital organization.

 

9. Ability to supervise the work of a large multidisciplinary staff/team of general services personnel.

 

10. Ability to analyze situations accurately and take effective action.

 

11. Ability to work independently in identifying the need for and implementing changes in delivery of services.

 

12. Ability to establish and maintain production standards and schedules.

 

13. Ability to guide departmental operations (i.e., develop standards, procedures, and/or policies).

 

14. Ability to maintain accurate and detailed records (e.g., work-related activities, accounting functions).

 

15. Ability to forecast/project expenses and resource needs based on historical data.

 

16. Ability to analyze and evaluate data accurately (e.g., numerical, graphical, charted, tabulated, etc.) with minimal errors to apply information, formulate conclusions and appropriate courses of action.

 

17. Ability to negotiate agreements with stakeholders (i.e., vendors and management).

 

18. Ability to actively contribute to promoting diversity, fostering an inclusive work environment.

 

19. Ability to demonstrate professional interactions with patients and maintain therapeutic boundaries.

 

20. Ability to have a sympathetic understanding of the problems of hospital patients and clients.

Testing Departments

  • Department of State Hospitals
  • State of California

Contact Information

Questions regarding this examination should be directed to:

Department of State Hospitals
Selection Services Unit
1215 O Street, MS 14
Sacramento, CA 95814
Phone: (916) 651-8832
SacramentoExamsUnit@dsh.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of State Hospitals reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.

Application Methods:
Electronic (Your CalCareer Account)
By Mail
In Person (see bulletin for details)
Alternate Application Process

While we recommend that you utilize your CalCareer Account to take advantage of all the tools available, you may choose to apply for this examination without using your account. In this case, print and complete the Exam Application Package Checklist and include it if you submit a hard copy application.

Exam Application Package Checklist

Blank Application Form (STD678)

Accommodation Request (STD679)