This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• AUTOMOTIVE PROGRAM SUPERVISOR II - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

4449

For AUTOMOTIVE PROGRAM SUPERVISOR II, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

• EX-04449

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:

1. Provisions of the Automotive Repair Act and the Smog Check Program.
2. Industry standards for diagnosis and repair of automobiles.
3. Tools, equipment, and methods used in the repair, adjustment, and servicing of automobiles and automotive pollution control systems.
4. Principles of team leadership.
5. Principles and techniques of strategic and tactical enforcement planning.
6. Training program development.
7. Survey and data collection analysis.
8. Policy and regulation development.
9. Technical equipment specification development.
10. Department programs and procedural requirements.
11. Program monitoring and administration.
12. Principles and techniques of team leadership, training, coaching, reviewing the quality of others’ work, and process improvement.
13. Principles and techniques of organization and management.
14. Methods of developing workload standards.
15. Personnel-related policies and procedures.
16. Principles and techniques of team leadership, on-the-job training and coaching, work oversight, quality improvement, and workflow process management.
17. A supervisor's responsibility for promoting equal opportunity in hiring and employee development and promotion, and for maintaining a work environment free of discrimination and harassment.

Ability to:

1. Read and write English at a level required for successful job performance.
2. Speak and communicate at a level required for successful job performance.
3. Analyze information and/or data and provide sound conclusions and/or recommendations.
4. Use a personal computer and demonstrate proficiency with widely used software programs.
5. Work under changing priorities and deadlines.
6. Effectively operate under challenging conditions.
7. Maintain privacy and confidentiality.
8. Interpret current vehicle manufacturer specifications.
9. Analyze cause of equipment failure or excessive wear.
10. Prepare automobiles for use in detecting substandard or fraudulent automotive repair practices.
11. Effectively mediate and/or investigate consumer complaints.
12. Determine the necessity for replacing as opposed to repairing equipment.
13. Testify under oath as a subject matter expert.
14. Act as a subject matter expert to interpret and apply regulations.
15. Effectively convey technical information to persons of varying backgrounds in the course of the work.
16. Write letters and prepare reports.
17. Demonstrate ability to work as a member of a team, flexibility, open-mindedness, and tact when dealing with the public as well as team members.
18. Act as a team leader.
19. Contribute suggestions for process improvement.
20. Review the quality of others’ work.
21. Willingly follow supervisory directions.
22. Demonstrate professionalism at all times while representing the State of California.
23. Develop strategic and tactical plans, and training programs.
24. Present surveys, data collection alternatives, and technical equipment specifications.
25. Develop procedures, legislative, and regulatory proposals.
26. Lead a geographical or statewide enforcement team, technical team, or quality improvement team.
27. Contribute suggestions for process improvement.
28. Perform the most sensitive and specialized assignments.
29. Design reporting systems to reflect activities.
30. Supervise and evaluate the performance of others.
31. Apply workload standards, principles and techniques of team leadership, on-the-job training and coaching, quality improvement, and workflow process management.
32. Review and approve recommendations for appropriate action.
33. Monitor disciplinary cases.
34. Review policies, processes, and prepare suggested revisions.
35. Recommend legislation and regulations.
36. Prepare professional correspondence on behalf of the department.
37. Effectively promote equal opportunity in employment and maintain a work environment free of discrimination and harassment.

A Departmental Open eligible list for the AUTOMOTIVE PROGRAM SUPERVISOR II Classification will be established for:

• Department of Consumer Affairs

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Department of Consumer Affairs

Administrative questions regarding this examination should be directed to:

Technical questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Consumer Affairs reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.