Upcoming Filing Cutoff Dates:

• 8/31/2026

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

This is not a true continuous examination. Applications electronically submitted, postmarked, personally delivered, or received via interoffice mail after the filing date will not be accepted. There is no next group currently scheduled.

It is the candidate's responsibility to contact the Franchise Tax Board four weeks after the final filing date if they have not received any notification. Accepted/Rejected Notices and other information will be sent to all candidates through their CalCareers Account. Candidates who have opted out of electronic communication will receive their exam notices through mail.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Promotional Examination(s):

• ADMINISTRATOR I, FRANCHISE TAX BOARD - Promotional

In addition to meeting the Minimum Qualifications, competition is limited to individuals who meet at least one of the following filing criteria:

• 1. Have a permanent civil service appointment with a promotional testing department (see Testing Departments), or
• 2. Are current or former employees of the legislature for 2 or more years as defined in Government Code 18990, or
• 3. Are current or former non-elected exempt employees of the executive branch for 2 or more consecutive years as defined in Govt. Code 18992, or
• 4. Are persons retired from the United States military honorably discharged from active duty with a service disability or honorably discharged from active duty as defined in Government Code 18991. Applicants must provide a copy of discharge papers (DD 214) for verification purposes at the time of application.

Under certain circumstances other employees may be allowed to compete under provisions of Rules 234, 235 and 235.2. California Code of Regulations Rules 233, 234, 235.2 and 237 contain provisions regarding civil service status and eligibility for promotional examinations.

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

4557

For ADMINISTRATOR I, FRANCHISE TAX BOARD, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

• EX-04557

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Examination Unit
  Franchise Tax Board
  P.O. Box 550
  Sacramento, CA 95812-0550
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Franchise Tax Board
  Examination Unit
  9646 Butterfield Way
  Sacramento, CA 95827
  7:00 AM - 6:00 PM
  Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

PAPER APPLICATIONS MUST CONTAIN ORIGINAL SIGNATURES AND MUST BE SUBMITTED TO THE ADDRESS INDICATED ABOVE.

If signatures are missing on your application and not re-submitted by the close date of the exam, scores will not be recorded, and candidates will have to wait 9 months before being eligible to re-take the exam. It is also the candidate’s responsibility to follow up with the examination unit to make sure signed applications were received. Candidates are encouraged to obtain and retain proof their applications were mailed timely.

Dates printed on Mobile Bar Codes, such as Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

If a candidate's application or mailed notice are not received due to a verified postal error, they will be rescheduled upon written request. It is the candidate's responsibility to contact the Franchise Tax Board at ExamStaff@ftb.ca.gov or (916) 845-3608.

NOTE: All applicants must meet the education and/or experience requirements as stated on this examination bulletin by the final filing date. Your signature on your application indicates that you have read, understood, and possess the qualifications required.

Applications/resumes MUST contain the following information: "to" and "from" dates (month/day/year), time base, civil service class title(s), range (if applicable), and duties performed. All positions must be listed separately. College course information MUST include: title, semester or quarter credits, name of institution, completion dates, and degree (if applicable). In the “Examination(s) or Job Titles(s) for which you are applying” section of the STD 678 you must clearly indicate what examination you are applying to.

Applications/resumes received without this information may be rejected.

NOTE: It is especially important that each applicant take special care to accurately and completely fill out their application. List all experience relevant to the "Minimum Qualifications" shown on this announcement.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

Either I

Experience: One year of experience in the California state service performing professional, technical, or supervisor duties which provides a broad knowledge of the programs and policies of the Franchise Tax Board, in a class with a level of responsibility equivalent to a Senior Compliance Representative. 

Or II

Experience: Two years of experience in the California state service performing supervisory duties which provide a broad knowledge of the programs and policies of the Franchise Tax Board, in a class with a level of responsibility equivalent to an Office Services Manager I. 

Or III

Experience: Four years of increasingly responsible professional tax accounting, auditing, or administrative program experience. (Experience in the California state service applied to this pattern must include at least one year in a class with a level of responsibility equivalent to a Senior Compliance Representative). 

Education Requirements: Applicants competing under the non-State service experience patterns for any of the Administrator classes must have the equivalent to graduation from college.

PROOF OF EDUCATION:

Applicants using education to meet the minimum requirements must provide a copy of their diploma, official/unofficial transcripts, statement and/or evaluation from an accredited U.S. college or university with their examination application. If an applicant is not able to provide proof of education from a recognized institution at the time of hire, their name may be removed from the eligible list(s). The “equivalent to graduation from college” means at least 120 semester units or 180 quarter units is required to satisfy the educational requirement when applying external experience towards the minimum qualifications.

FOREIGN DEGREES:

Applicants with foreign transcripts must provide an official/unofficial foreign transcript evaluation that indicates the number of units to which his/her foreign course work is equivalent. FTB accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teachers Credentialing. Agencies accredited by the Commission for Foreign Transcription Evaluation may be found on the Commission's website: www.ctc.ca.gov.

NOTE: All documents submitted become the property of the FTB. Do not submit original diplomas with the examination application.

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

It is anticipated that candidates who meet the minimum qualifications for this examination will be sent an email the week of October 14, 2026 which will contain the instructions and the link to complete the online Qualifications Assessment (QA) examination. It is the candidate’s responsibility to read the exam information notice that is sent along with their acceptance notice which provides specific instructions/dates for the QA link. It is also the candidate’s responsibility to contact Franchise Tax Board’s Examination Unit at (916) 845-3608 or email ExamStaff@ftb.ca.gov if they have not received the QA link by the date indicated on the letter.

NOTE: The Qualification Assessment (QA) exam link will be sent to YOUR FTB EMAIL ADDRESS from Survey Monkey. All examination notifications, with the exception of the QA email link, will be sent through your CalCareers Account. Candidates who have opted out of electronic communication will receive their exam notices through mail. Any requests for alternative email addresses for the QA link must be requested by contacting the Examination Unit. Please wait until you have received your acceptance notice to send your alternative email request.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of: Applicable rules, regulations, procedures, organization, operations, and interrelationships of the Franchise Tax Board; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development, evaluation, and management; methods of administrative problem solving; principles and practices of policy formulation and development; information technology trends; personnel management; the Department's Equal Employment Opportunity (EEO) Program objectives and a manager's role in the EEO Program; the processes available to meet EEO objectives; maintaining a work environment which is free of discrimination and harassment; principles and practices of the Ralph C. Dills Act.

Ability to: Apply State and Federal laws and rules as well as departmental policies and procedures; plan, organize, and direct the work of professional, technical, and clerical staff; analyze administrative policies, organizational procedures, and practices; develop and utilize all available resources; handle the most difficult, complex, and sensitive program responsibilities; effectively participate as a member of the management team; establish and maintain cooperative working relations with those contacted during the course of work; analyze situations accurately and adopt an effective course of action; reason logically and creatively in unique situations; communicate effectively; understand and fulfill supervisory responsibilities under the State Employer/Employee Relations Act; effectively promote and maintain an environment that is free of discrimination and harassment; effectively contribute to the Department's EEO objectives. 

Special Requirement: Must be able to qualify for a fidelity bond and be willing to travel and work away from the office. 

A Departmental Promotional eligible list for the ADMINISTRATOR I, FRANCHISE TAX BOARD Classification will be established for:

• Franchise Tax Board

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 24 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference is not granted for promotional examinations.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Franchise Tax Board

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Franchise Tax Board reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.