Exam Bulletin - Labor Compliance Representative

Department of Industrial Relations

Exam Code: EX-4735

Examination Plans Included:

  • LABOR COMPLIANCE REPRESENTATIVE - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

LABOR COMPLIANCE REPRESENTATIVE: $4,256.00 - $4,837.00 (A) per Month
LABOR COMPLIANCE REPRESENTATIVE: $4,392.00 - $5,233.00 (B) per Month
LABOR COMPLIANCE REPRESENTATIVE: $5,266.00 - $6,591.00 (C) per Month

View the LABOR COMPLIANCE REPRESENTATIVE classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • LABOR COMPLIANCE REPRESENTATIVE - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

    4735

For LABOR COMPLIANCE REPRESENTATIVE, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

  • EX-04735

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00109483 - LABOR COMPLIANCE REPRESENTATIVE

Equivalent to completion of the 12th grade; and

Three years of experience performing analytical, technical, and/or clerical duties, preferably involving research, problem-solving, investigation, case processing, or similar work in support of public programs, compliance efforts, or administrative operations.

Academic education from an accredited college or university may be substituted for the required experience on a year-for-year basis.

Candidates who are within six months of satisfying the experience requirement for this class will be admitted to the examination, but they must fully meet the experience requirement before being eligible for appointment.

Position Description

00109483 - LABOR COMPLIANCE REPRESENTATIVE

The Labor Compliance Representative is a recruiting and training classification for persons who are interested in entering professional positions in the field of labor standards enforcement.

Under supervision, incumbents learn and perform a variety of technical duties of average difficulty relating to labor standards. Typical duties include: conducting intake screening and coordinating initial claim processing; handling less complex labor enforcement cases; participating in investigations to determine compliance with State labor laws and Industrial Welfare Commission orders; holding settlement conferences and resolving associated disputes; interviewing witnesses, taking statements, and gathering documentary and testimonial evidence; making field visits and performing routine inspections and investigations; advising employers, employees, and their representatives regarding legal requirements and steps necessary to secure compliance; reviewing employment records and conditions to assess legal compliance; analyzing evidence and drafting case recommendations; and assisting the public with questions related to claims, reports, complaint procedures, and labor law protections.

Incumbents may independently perform selective assignments that involve direct interaction with the public, including applicants, claimants, employers, witnesses and labor organizations or their representatives.

Preferred or Desirable Qualifications

Demonstrated interest in and aptitude for employment relations work and the capacity for professional development; understanding of the needs and challenges experienced by workers and disadvantaged persons; willingness, as a learner, to do routine and detailed work; impartiality; flexibility; attention to detail, sound judgment, and willingness to travel.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1Online ExamContinuous100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Current social and economic developments and trends in California.
  2. Challenges experienced by the economically and culturally disadvantaged.
  3. Industrial Welfare Commission orders.
  4. Methods and techniques of gathering, compiling and presenting data.
  5. Procedures and practices related to investigations and interviews.
  6. General principles of public administration and regulatory enforcement.

Ability to:
  1. Understand, interpret and apply State and related Federal labor laws and orders of the Industrial Welfare Commission.
  2. Gather and analyze facts and data from a variety of sources.
  3. Communicate clearly and effectively, both orally and in writing.
  4. Analyze situations accurately and take appropriate action.
  5. Participate effectively in interviews, informal conferences, and negotiations.
  6. Establish and maintain effective and cooperative working relationships with co-workers, the public, employers, and employee representatives.
  7. Conduct negotiations and routine investigations.
  8. Review and interpret a wide range of documents, including legal forms, case files, and official records with attention to detail.

Eligible List Information

A Departmental Open eligible list for the LABOR COMPLIANCE REPRESENTATIVE Classification will be established for:

  • Department of Industrial Relations

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Labor Compliance Representative Training and Experience Evaluation Preview

Instructions:

This exam consists of a series of Knowledge and Ability statements. You will respond to each statement by indicating how it applies to you. You are required to respond to each statement by choosing one option from the scale supplied to you. You can only choose one option, so choose the option that most closely reflects your knowledge or ability in relation to each statement.
  1. Knowledge of investigative techniques and procedures to obtain and analyze relevant information.  
  2. Knowledge of interviewing techniques and procedures to obtain and analyze relevant information.  
  3. Knowledge of conflict resolution techniques to address and deal with conflicts and issues that may arise between internal and external stakeholders.  
  4. Knowledge of arithmetic concepts (e.g., addition, subtraction, multiplication, division, decimals, percentages, fractions) to calculate and process numerical data.  
  5. Ability to obtain, analyze, and assess evidence to support legal cases. 
  6. Ability to handle sensitive and confidential materials appropriately to ensure compliance with applicable laws.
  7. Ability to handle emotionally sensitive communications with affected parties with tact and diplomacy. 
  8. Ability to objectively interpret and apply relevant rules, regulations, and procedures.  
  9. Ability to understand, interpret, and apply related State and Federal labor laws and orders of the Industrial Welfare Commission.  
  10. Ability to effectively analyze and respond to a variety of unique or unexpected situations. 
  11. Ability to be flexible and adapt to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.  
  12. Ability to work on multiple projects and assignments simultaneously and effectively to maximize work output.  
  13. Ability to interact and effectively communicate in person and on the phone with uncooperative and potentially hostile individuals using tact and diplomacy.   
  14. Ability to communicate effectively and respectfully with individuals from diverse cultural, socio-economic, and belief backgrounds to complete work-related tasks. 
  15. Ability to read and understand written documents of varying complexity such as departmental policy manuals and guides, instructional guides, State and Federal regulations, specifications, legal opinions, and technical reports.   
  16. Ability to apply relevant facts and information from written documents to solve problems or summarize information as required to complete work-related tasks. 
  17. Ability to input data in computer databases to provide records and statistical information for analysis.  
  18. Ability to keep accurate records using appropriate computer software to store data for analysis. 
  19. Ability to prioritize assignments and complete work under critical timelines to meet project objectives and deadlines without sacrificing the quality of work.  
  20. Ability to attend to details in order to produce work in an accurate and thorough manner.  
  21. Ability to work independently on projects or assignments with limited supervision to complete tasks within a reasonable timeframe.  
  22. Ability to accurately and quickly respond to inquiries to ensure communication of important information. 
  23. Ability to proofread and edit written materials to ensure that prepared materials accurately and clearly present the information documented.  

Testing Departments

  • Department of Industrial Relations

Contact Information

Administrative questions regarding this examination should be directed to:

Department of Industrial Relations
Dept of Industrial Relations
2180 Harvard Street, Suite 160
Sacramento, CA 95815
Phone: (800) 564-0771

Technical questions regarding this examination should be directed to:

California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@Calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Industrial Relations reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)