• Any editable section on the Exam Bulletin has been updated.
• Any editable section on the Exam Bulletin has been updated.

Upcoming Filing Cutoff Dates:

• 2/27/2026
• 3/31/2026
• 4/30/2026
• 5/29/2026
• 6/30/2026
• 7/31/2026
• 8/31/2026
• 9/30/2026
• 10/30/2026
• 11/30/2026
• 12/31/2026

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

Persons who meet the minimum qualifications as stated on this announcement may apply to take this examination.  Applications must include: specific “to” and “from” dates (month/day/year), specific hours worked and civil service class title(s), for all work experience.  Resumes will not be accepted in lieu of a State Application (STD 678).

Continuous testing cut-off dates will be the last business day of each month no later than 11:59 p.m. Pacific Time on the final filing date specified on the examination announcement.

Applicants must have a permanent civil service appointment with the California Department of Insurance within three years of the final filing date in order to take this examination. This is a Departmental Promotional examination for the Department of Insurance (CDI).  Employees who have limited-term appointments in the department for which the examination is being given (provided they have had a permanent appointment and no subsequent break in service) are allowed to participate in departmental promotional examinations in CDI.  

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Promotional Examination(s):

• SUPERVISING FRAUD INVESTIGATOR II, DEPARTMENT OF INSURANCE - Promotional

In addition to meeting the Minimum Qualifications, competition is limited to individuals who meet at least one of the following filing criteria:

• 1. Have a permanent civil service appointment with a promotional testing department (see Testing Departments), or
• 2. Are current or former employees of the legislature for 2 or more years as defined in Government Code 18990, or
• 3. Are current or former non-elected exempt employees of the executive branch for 2 or more consecutive years as defined in Govt. Code 18992, or
• 4. Are persons retired from the United States military honorably discharged from active duty with a service disability or honorably discharged from active duty as defined in Government Code 18991. Applicants must provide a copy of discharge papers (DD 214) for verification purposes at the time of application.

Under certain circumstances other employees may be allowed to compete under provisions of Rules 234, 235 and 235.2. California Code of Regulations Rules 233, 234, 235.2 and 237 contain provisions regarding civil service status and eligibility for promotional examinations.

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

4971

For SUPERVISING FRAUD INVESTIGATOR II, DEPARTMENT OF INSURANCE, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-04971

APPLICATIONS SUBMITTED ELECTRONICALLY IS PREFERRED. 

Applications may also be delivered in person, through the mail, or by email. Email instructions are below. Incomplete applications will not be accepted. Once your application has been verified as meeting the requirements for admittance to the examination, you will receive the Training and Experience Assessment test link and instructions by email only. Please be sure to include your current email address on your application.  

The Examination/Employment Application (STD. 678) is available through your CalCareer Account or the internet at https://jobs.ca.gov/pdf/STD678.pdf.

EMAIL SUBMISSION:

Submit your completed EXAMINATION/EMPLOYMENT APPLICATION (STD 678)  along with any required educational documentation (if applicable) via email at CDIExaminations@insurance.ca.gov Application must include Exam Code EX-4971, SUPERVISING FRAUD INVESTIGATOR II and your current email address.

SUBJECT LINE: EX-4971 SUPERVISING FRAUD INVESTIGATOR II

EMAIL ADDRESS: CDIExaminations@insurance.ca.gov

Submitted no later than 11:59 p.m. Pacific Time by the cut-off date specified on this examination announcement.  

FAILURE TO SUBMIT ANY OF THE REQUIRED DOCUMENTATION LISTED ABOVE MAY RESULT IN DISQUALIFICATION FROM THIS EXAMINATION

Applications will be accepted on a continuous basis. Do not submit applications to the California Department of Human Resources (CalHR.).  If you are personally delivering your application, you must do so between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays to the same street address as listed above.

Completed applications and all required documents must be received or postmarked by the cut-off date in order to be considered for the current month. If an application is received after the cut-off date with a late or missing postmark, the application is considered late and will be included in the next cut-off date for processing. It is the applicant’s responsibility to submit their application on time and to ensure the envelope is postmarked if applying by way of U.S. mail or contains proof of timely deposit with a parcel delivery or courier service. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the United States Postal Service (USPS), are not considered postmark dates for the purpose of determining timely filing of an application.

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Examinations
  Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

All Levels

Applicants may be admitted into the examination without meeting all of the requirements in this section, but the applicant must meet those requirements prior to appointment.

Must meet the peace officer selection standards developed by the Commission on Peace Officer Standards and Training per Penal Code section 13510(a) and in accordance with existing law; and

Firearm Conviction Disqualification: Anyone who is restricted for employment-related purposes from accessing, possessing, carrying, receiving, or having under their control a firearm or ammunition under all applicable State or Federal laws is ineligible for appointment to any position in these classifications; and

Either I

Experience: One year of experience performing investigative duties in the California state service performing the duties of a Supervising Fraud Investigator I, Department of Insurance.

Or II

Experience: Four years of increasingly responsible experience as a peace officer as defined in Sections 830.1, 830.2, 830.3, or 830.8 of the California Penal Code, Chapter 4.5, in an investigative assignment performing criminal investigations, at least two years of which must have been in a supervisory capacity. (Experience in the California state service applied toward this requirement must include at least two years performing the duties comparable to the classification of Supervising Fraud Investigator I, Department of Insurance.) and

Education: Equivalent to completion of two years of college (60 semester units) with a major in law enforcement, criminal justice, administration of justice, police science, or criminology, and possession of, or eligibility for, the Peace Officers Standards and Training Specialized Supervisory Certificate within 24 months of appointment. (Applicants who are being considered for positions assigned as "Peace Officer status, as defined by California law, must possess the educational equivalent of completion of the 12th grade.)

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

The examination consists solely of a Training and Experience Evaluation. To obtain eligibility, a minimum score of 70% must be received. Applicants will receive their score within 2-4 weeks after submission date.

Instructions on how to complete the Training and Experience Evaluation will be emailed out to each candidate who meets the minimum qualifications. Written notifications will be emailed within 2 weeks after receipt of your application.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge:

1. Knowledge of criminal and civil investigative techniques and procedures.
2. Knowledge of rules of evidence and court procedures.
3. Knowledge of laws of arrest, search and seizure, including seizure of computers, California Electronic Communications Privacy Act (CalECPA).
4. Knowledge of proper tactics and use of force in making arrests, felony car stops, and search warrant services with potential high-risk entries.
5. Knowledge of service of legal process and the legal rights of individuals.
6. Knowledge of interview and interrogation techniques.  
7. Knowledge of provisions of the California Penal Code, Insurance Code, Evidence Code, Business and Professions Code, Health and Safety Code, and related Federal statutes.
8. Knowledge of techniques for securing, preserving, and handling evidence.  
9. Knowledge of the use and capabilities of the California Law Enforcement Telecommunications System/Criminal Offender Record Information (CLETS/CORI) and the Case Record Information Management System (CRIMS).
10. Knowledge of sources of information in locating witnesses and suspects, including open sources investigations.
11. Knowledge of general training techniques and methods as applied to peace officer training.  
12. Knowledge of undercover operations utilizing informants.  
13. Knowledge of procedures for stationary and mobile surveillances, including operating specialized surveillance equipment.  
14. Knowledge of computer applications and software utilized by the Fraud Division including the Microsoft office suite.
15. Knowledge of Department and Enforcement Branch policies and procedures.
16. Knowledge of application of principles and techniques of personnel management and supervision.
17. Knowledge of advanced training techniques and methods as applied to police officer training.
18. Knowledge of the Department's Equal Employment Opportunity Program objectives.  
19. Knowledge of the supervisor's role in the Equal Employment Opportunity Program and the processes available to meet equal employment opportunity objectives.
20. Knowledge of communication and active listening skills.  
21. Knowledge of behaviors indicative of potential hostility.  
22. Knowledge of techniques for effective interaction with diverse communities.  
23. Knowledge of how to approach problems with cultural awareness and sensitivity.  
24. Knowledge of cultural differences and similarities; implicit and explicit biases.  
25. Knowledge of community engagement and strategies and the benefits of effective community engagement.  
26. Knowledge of reporting obligations when biased behavior or misconduct is observed.
27. Knowledge of characteristics protected under the Racial and Identity Profiling Act.
28. Knowledge of organization and functions of the Fraud Division and its relationship to other law enforcement agencies.

Abilities:

29. Ability to plan, direct, and conduct difficult and complex investigations.
30. Ability to apply laws and rules of evidence to specific situations.  
31. Ability to gather, analyze, and present facts and evidence.
32. Ability to write clear and concise reports of case investigation for State and Federal prosecutors.  
33. Ability to analyze situations accurately and take effective action.  
34. Ability to conduct interviews of witnesses and interrogate suspects.  
35. Ability to effectively participate in, or direct, undercover operations and surveillance assignments operations.  
36. Ability to establish and maintain effective working relationships and be able to speak effectively before groups.
37. Ability to adapt quickly to changing situations.  
38. Ability to properly prepare and execute search warrants including, but not limited to, the search and seizure of computer equipment.  
39. Ability to make felony arrests using proper tactics.  
40. Ability to appear and testify as an expert witness in State and Federal courts.
41. Ability to file criminal complaints in State and Federal courts.  
42. Ability to use, maintain, and qualify with Enforcement Branch- approved firearms, and maintain firearms and firearm proficiency as required by POST and Enforcement Branch policy and procedures.
43. Ability to properly utilize emergency equipped vehicles.  
44. Ability to serve legal documents.  
45. Ability to develop and manage confidential informants.
46. Ability to operate computer applications and software utilized by the Fraud Division.  
47. Ability to participate in covert stationary, mobile, or aerial surveillances.  
48. Ability to oversee the duties of range masters, a defensive tactics program, and computer forensic experts.
49. Ability to manage fictitious identities for undercover roles.
50. Ability to plan, conduct, and coordinate complex investigations as a lead agent.  
51. Ability to conduct and coordinate complex field operations.
52. Ability to provide insurance fraud awareness, detection, and training on reporting requirements to allied law enforcement, insurance industry personnel, and the general public.  
53. Ability to competently conduct background and internal affairs investigations, as required.  
54. Ability to act as an Enforcement Branch Training Instructor or oversee the duties of Field Training Officers.   
55. Ability to plan and conduct the most difficult and complex criminal investigations.  
56. Ability to effectively supervise the work of a team of detectives, other investigative personnel, and support staff.
57. Ability to provide technical advice and training to law enforcement agencies and insurance industry personnel.  
58. Ability to independently supervise a special project or assignment in a region or statewide basis.  
59. Ability to provide training to allied law enforcement, insurance industry personnel, and the general public relative to fraud detection and prevention.
60. Ability to effectively contribute to the Department's equal employment opportunity objectives and the processes available to meet equal employment opportunity objectives.  
61. Ability to be open-minded, flexible, and willing to learn and understand other cultures.  
62. Ability to recognize social and cultural perceptiveness.
63. Ability to seek clarifying questions to get a better understanding of the issue(s); maintain neutrality.  
64. Ability to identify effective ways to communicate and/or provide support.  
65. Ability to work cooperatively with various cultural backgrounds and others in the community.  
66. Ability to defuse, negotiate, and resolve conflicts.  
67. Ability to recognize and respect diversity through words and actions.  
68. Ability to effectively investigate allegations of misconduct pursuant to departmental policy.  
69. Ability to treat all people with respect and in an unbiased and unprejudiced manner.  
70. Ability to recruit qualified individuals who understand and demonstrate respect for diverse communities.
71. Ability to plan, organize, and manage the investigative efforts of two or more teams in a region.  
72. Ability to manage a specific program or project by region or statewide.  
73. Ability to employ sound management principles in regional procurement practices.  
74. Ability to formally present information regarding insurance fraud detection, awareness, and reporting to various groups (e.g., law enforcement personnel, insurance industry personnel, or the general public).  
75. Ability to develop, manage, and administer budgets for Division and regional offices utilizing sound fiscal management techniques.
76. Ability to identify local insurance fraud crime trends and/or patterns.  
77. Ability to understand how written laws, policies, and codes relate to the Enforcement Branch policies and procedures.
78. Ability to make decisions to accomplish Department, Branch, Division, or Regional Office goals.
79. Ability to and effectively contribute to the Department's equal employment opportunity objectives.
80. Ability to review Suspected Fraud Claim Referrals and determine which should be pursued.
81. Ability to use, maintain, and qualify with Division approved “less lethal” weapons as required by POST and Division policy.
82. Ability to build rapport and communicate with witnesses, suspects, and the general public.
83. Ability to work throughout the state at unusual hours and under stress as well as adverse conditions.
84. Ability to coordinate with prosecutorial agencies and the court in the prosecution of suspects as the trial investigator.

A Departmental Promotional eligible list for the SUPERVISING FRAUD INVESTIGATOR II, DEPARTMENT OF INSURANCE Classification will be established for:

• Department of Insurance

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference is not granted for promotional examinations.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Department of Insurance

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Insurance reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.