• Any editable section on the Exam Bulletin has been updated.
• Any editable section on the Exam Bulletin has been updated.

Upcoming Filing Cutoff Dates:

• 3/31/2026
• 4/30/2026
• 5/31/2026
• 6/30/2026
• 7/31/2026
• 8/31/2026
• 9/30/2026
• 10/31/2026
• 11/30/2026
• 12/31/2026

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE - Open

ELECTRONICALLY SUBMITTED ARE PREFERRED. The Examination/Employment Application (STD. 678) is available through your CalCareer Account or on the CalCareers website.

Applications may also be delivered in person or by mail. Incomplete applications will not be accepted. Once your application has been verified as meeting the requirements for admittance to the examination, you will receive the Training and Experience Assessment test link and instructions by email only. Please be sure to include your current email address on your application.  

Further, you can submit your application via email. Submit your completed EXAMINATION/EMPLOYMENT APPLICATION (STD 678)  along with any required educational documentation (if applicable) via email at CDIExaminations@insurance.ca.gov 

EMAIL SUBMISSION:

SUBJECT LINE: EX-4989 ASSOCIATE INSURANCE COMPLIANCE OFFICER

EMAIL ADDRESS: CDIExaminations@insurance.ca.gov

Submitted no later than 11:59 p.m. Pacific Time by the cut-off date specified on this examination announcement.  

FAILURE TO SUBMIT ANY OF THE REQUIRED DOCUMENTATION LISTED ABOVE MAY RESULT IN DISQUALIFICATION FROM THIS EXAMINATION

Applications will be accepted on a continuous basis. Do not submit applications to the California Department of Human Resources (CalHR.).  If you are personally delivering your application, you must do so between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays to the same street address as listed above.

Completed applications and all required documents must be received or postmarked by the cut-off date in order to be considered for the current month. If an application is received after the cut-off date with a late or missing postmark, the application is considered late and will be included in the next cut-off date for processing. It is the applicant’s responsibility to submit their application on time and to ensure the envelope is postmarked if applying by way of U.S. mail or contains proof of timely deposit with a parcel delivery or courier service. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the United States Postal Service (USPS), are not considered postmark dates for the purpose of determining timely filing of an application.

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

4989

For ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-04989

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

All Levels:

Experience: Experience at an insurance company working as either (1)?an underwriter determining acceptability, coverage, appropriate rating plans, and any judgment-based rate deviations or factors; or (2) a claims adjuster investigating, evaluating, negotiating, and settling claims with respect to coverage, liability, and damages; or (3) a fire or casualty insurance agent or broker handling multiple lines of insurance coverage and making determinations regarding coverage needs, risk information, and renewal account servicing; or (4) an insurance consumer advocacy position working on consumer issues, complaints, legislation, or insurer compliance.

Either I

Experience: One year of experience in the California state service performing the duties of an Insurance Compliance Officer, Department of Insurance, Range C. (Promotional candidates who are within six months of satisfying the experience requirement for this class will be admitted to this examination, but they must fully meet the experience requirement before being eligible for appointment.)

Or II 

Experience: Three years of qualifying insurance industry experience. (Experience in the California state service applied toward this requirement must be at the level of responsibility provided in the promotional pattern.) and 

Education: Equivalent to graduation from college or equivalent degree approved by the Bureau for Private Postsecondary and Vocational Education under the provisions of California Education Code Division?10, Part 59, Chapter 3. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

The examination consists solely of a Training and Experience Evaluation. To obtain eligibility, a minimum score of 70% must be received. Applicants will receive their score within 2-4 weeks after submission date.

Instructions on how to complete the Training and Experience Evaluation will be emailed out to each candidate who meets the minimum qualifications. Written notifications will be emailed within 2 weeks after receipt of your application.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge:

1. Knowledge of Insurance codes, laws, and regulations, statutes, legal opinion and internal department/bureau policies and procedures to ensure compliance.
2. Knowledge of trends and terminology pertaining to insurance codes, laws, regulations, statutes, legal opinion and internal department/bureau policies and procedures.
3. Knowledge of analytical methods and techniques to be used for problem identification.
4. Knowledge of general insurance underwriting and rating to evaluate the risk of insurers or entities.
5. Knowledge of general insurance, contract law, related statutes, and court decisions to understand their interpretation and enforcement.
6. Knowledge of general claims handling to be able to review and assess, the licensee’s investigation related to coverage, liability and damages.
7. Knowledge of general computer software (i.e., Microsoft Suite) to enhance efficiency, improve communication, and productivity.
8. Knowledge of the proper spelling, grammar, punctuation, and sentence structure for the English language to ensure that prepared and/or reviewed written materials are complete and free of writing errors.

Abilities:

9. Ability to research insurer reference materials (e.g. manuals, legal opinions, any other pertinent information available on the intranet, examination reports from other Department of Insurance (out of state), prior examination reports, Enforcement Action History) to conduct examinations.
10. Ability to effectively organize and prioritize assignments to keep on schedule.
11. Ability to effectively research available resources to collect desired information.
12. Ability to remain neutral and helpful on highly politically charged subject matter.
13. Ability to gather, organize, and summarize data through detailed reports.
14. Ability to effectively reason logically and creatively to assist the department.
15. Ability to apply general negotiation and mediation techniques to resolve consumer complaints or licensee compliance issues.
16. Ability to adequately analyze situations accurately and take effective action.
17. Ability to prepare complete, concise, and clear insurance proposals and/or reports.
18. Ability to sufficiently collaborate with a team to accomplish goals.
19. Ability to learn to utilize general computer systems and standard software applications in the performance of work.
20. Ability to comply with to state telework agreement, including navigating any technical issues encountered at the alternate work location.

Skills:

21. Skill to effectively communicate in written form in a clear, concise, and professional manner to convey information and written public reports.  
22. Skill to communicate verbally in a clear, effective, and professional manner to convey information.
23. Skill to operate basic office equipment (i.e., personal computers/keyboards, laptops, printers, copy machines, fax machines, scanners, telephones) to complete projects and assignments.
24. Skill to maintain an effective diary/calendar system to manage workflow and send correspondence per Department guidelines.
25. Skill to explain insurance concepts and issues to consumers with varying degrees of knowledge and understanding

A Departmental Open eligible list for the ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE Classification will be established for:

• Department of Insurance

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Department of Insurance

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Insurance reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.