• Any editable section on the Exam Bulletin has been updated.
• Any editable section on the Exam Bulletin has been updated.

Upcoming Filing Cutoff Dates:

• 3/31/2026
• 4/30/2026
• 5/31/2026
• 6/30/2026
• 7/31/2026
• 8/31/2026
• 9/30/2026
• 10/31/2026
• 11/30/2026
• 12/31/2026

Examination/Employment Application (STD 678) must be received or postmarked by the filing date indicated above. Applications postmarked, personally delivered or received via interoffice mail after the filing date will be processed in the next group.

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

• SENIOR INSURANCE COMPLIANCE OFFICER (SPECIALIST), DEPARTMENT OF INSURANCE - Open

ELECTRONICALLY SUBMITTED ARE PREFERRED. The Examination/Employment Application (STD. 678) is available through your CalCareer Account or on the CalCareers website.

Applications may also be delivered in person or by mail. Incomplete applications will not be accepted. Once your application has been verified as meeting the requirements for admittance to the examination, you will receive the Training and Experience Assessment test link and instructions by email only. Please be sure to include your current email address on your application.  

Further, you can submit your application via email. Submit your completed EXAMINATION/EMPLOYMENT APPLICATION (STD 678)  along with any required educational documentation (if applicable) via email at CDIExaminations@insurance.ca.gov 

EMAIL SUBMISSION:

SUBJECT LINE: EX-4990 SENIOR INSURANCE COMPLIANCE OFFICER (SPECIALIST)

EMAIL ADDRESS: CDIExaminations@insurance.ca.gov

Submitted no later than 11:59 p.m. Pacific Time by the cut-off date specified on this examination announcement.  

FAILURE TO SUBMIT ANY OF THE REQUIRED DOCUMENTATION LISTED ABOVE MAY RESULT IN DISQUALIFICATION FROM THIS EXAMINATION

Applications will be accepted on a continuous basis. Do not submit applications to the California Department of Human Resources (CalHR.).  If you are personally delivering your application, you must do so between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays to the same street address as listed above.

Completed applications and all required documents must be received or postmarked by the cut-off date in order to be considered for the current month. If an application is received after the cut-off date with a late or missing postmark, the application is considered late and will be included in the next cut-off date for processing. It is the applicant’s responsibility to submit their application on time and to ensure the envelope is postmarked if applying by way of U.S. mail or contains proof of timely deposit with a parcel delivery or courier service. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the United States Postal Service (USPS), are not considered postmark dates for the purpose of determining timely filing of an application.

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

4990

For SENIOR INSURANCE COMPLIANCE OFFICER (SPECIALIST), DEPARTMENT OF INSURANCE, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

• EX-04990

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

• Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

• Department of Insurance
  California Department of Insurance
  Human Resources Management Division
  300 Capitol Mall, 13th Floor
  Sacramento, CA 95814
  8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

All Levels:

Experience: Experience at an insurance company working as either (1)?an underwriter determining acceptability, coverage, appropriate rating plans, and any judgment-based rate deviations or factors; or (2) a claims adjuster investigating, evaluating, negotiating, and settling claims with respect to coverage, liability, and damages; or (3) a fire or casualty insurance agent or broker handling multiple lines of insurance coverage and making determinations regarding coverage needs, risk information, and renewal account servicing; or (4) an insurance consumer advocacy position working on consumer issues, complaints, legislation, or insurer compliance.

Either I

Experience: One year of experience in the California state service performing the duties of an Associate Insurance Compliance Officer, Department of Insurance.

Or II

Experience: Four years of progressively responsible qualifying insurance experience. (Experience in the California state service applied toward this requirement must be at the level of responsibility provided in the promotional pattern.) and

Education: Equivalent to graduation from college or equivalent degree approved by the Bureau for Private Postsecondary and Vocational Education under the provisions of California Education Code Division?10, Part 59, Chapter 3. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

This examination consists of the following component(s):

A final score of 70% must be attained to be placed on the eligible list.

The examination consists solely of a Training and Experience Evaluation. To obtain eligibility, a minimum score of 70% must be received. Applicants will receive their score within 2-4 weeks after submission date.

Instructions on how to complete the Training and Experience Evaluation will be emailed out to each candidate who meets the minimum qualifications. Written notifications will be emailed within 2 weeks after receipt of your application

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge:

1. Knowledge of insurance codes, laws, regulations, statutes, legal opinions, court decisions, and internal departmental/bureau policies and procedures to provide technical assistance and ensure compliance.
2. Knowledge of the insurance industry and general insurance principles on various types of insurance subject to regulation by CDI to identify regulatory issues.
3. Knowledge of trends and terminology pertaining to insurance regulations to identify regulatory issues.
4. Knowledge of basic functions and programs of the CDI to refer issues to the proper area, when necessary.
5. Knowledge of methods to conduct examinations, review claim files, resolve complex insurance regulatory issues, or respond to insurance-related inquiries.
6. Knowledge of the proper spelling, grammar, punctuation, and sentence structure for the English language to ensure that prepared and/or reviewed written materials are complete and free of writing errors.
7. Knowledge of various computer applications (e.g., Microsoft Office, SharePoint, MS Teams, OneDrive, CSDCMS, MCCM, Power BI, etc.) to complete projects and assignments.
8. Knowledge of the Department’s mission, vision, and values to help clarify the Department’s purpose, prioritize tasks, achieve long-term goals and objectives.
9. Knowledge of the structure, functions and organizations of the CDI to clarify roles and communication flow.

Abilities:

10. Ability to effectively investigate more complex issues received from a variety of sources to determine if there are any non-compliance issues.
11. Ability to effectively communicate verbally and writing in a clear, concise, and professional manner to effectively convey information.
12. Ability to effectively research available resources to gather desired information or data that is relevant to a particular insurance issue or law.
13. Ability to prepare complete, concise, and clear insurance proposals, reports, and recommendations for enforcement action, when necessary.
14. Ability to summarize data to support allegations.
15. Ability to accurately document all verbal and written communications to refer back to any communication if needed.
16. Ability to multitask and effectively prioritize and organize work to meet deadlines.
17. Ability to interpret and apply provisions of the California Insurance Code of Regulations, laws, rules, and regulations related to insurance to ensure compliance.
18. Ability to independently apply insurance statutes and court decisions to specific cases to ensure compliance.
19. Ability to read and comprehend a variety of written sources, including legislation, memos, insurance policies, methods and manuals, and other work-related documents.
20. Ability to work independently.
21. Ability to effectively apply leadership techniques and guide less experienced staff with technical issues to ensure a productive and professional working environment.
22. Ability to provide on-the-job training to AICO staff relating to the tasks of the position to increase knowledge and performance.
23. Ability to monitor and review the work of lower-level staff to ensure operational efficiency, quality control, and completion of assigned tasks.
24. Ability to analyze a broad variety of data sources (insurance company claim files, insurance contracts, etc.) and draw conclusions to support specific courses of action.
25. Ability to make decisions, when necessary, considering the relative costs and benefits of potential actions in order to choose the most appropriate course.
26. Ability to exercise initiative in identifying problems and alternative solutions.
27. Ability to be flexible in adapting to changes in priorities, work assignments, and other interruptions that may impact pre-established courses of action for completing projects and assignments.
28. Ability to use tact and good judgment in handling high-profile cases and when dealing with the insurance companies and Department staff.
29. Ability to establish and maintain effective and cooperative professional working relationships with those contacted during the course of work.
30. Ability to participate in departmental projects (i.e., working groups, task forces, outreach events) involving members of other units or organizations.
31. Ability to travel statewide to assist consumers at Local Assistance Centers or Disaster Recovery Centers.
32. Ability to navigate the CDI website to readily obtain information to support work assignments and assist with consumer’s insurance related questions.
33. Ability to maintain privacy and confidentiality in conjunction with the Department’s policies to secure data, respond to information security threats and adhere to related laws and regulation for legal compliance.
34. Ability to maintain and track mandatory training (i.e., Preventing Discrimination and Sexual Harassment, Ethics Orientation Training, Defensive Driver Training, Security and Privacy Awareness and Workplace Violence Prevention Training.

Skills:

35. Skill to operate office equipment (i.e., desktop/laptop computers, printers, copy machines, fax machines, telephones, calculators) to complete projects and assignments.

A Departmental Open eligible list for the SENIOR INSURANCE COMPLIANCE OFFICER (SPECIALIST), DEPARTMENT OF INSURANCE Classification will be established for:

• Department of Insurance

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

• A veteran who has been dishonorably discharged or released.
• A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

• Department of Insurance

Questions regarding this examination should be directed to:

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Department of Insurance reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.