Exam Bulletin - Route Sales Representative

State of California

Exam Code: EX-4992

Examination Plans Included:

  • ROUTE SALES REPRESENTATIVE - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

ROUTE SALES REPRESENTATIVE: $3,521.00 - $4,406.00 (A) per Month
ROUTE SALES REPRESENTATIVE: $4,092.00 - $5,124.00 (B) per Month

View the ROUTE SALES REPRESENTATIVE classification specification.

Application Instructions

This is not a timed examination. If you request a Reasonable Accommodation, your account will be locked and you will not be able to proceed with the examination until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • ROUTE SALES REPRESENTATIVE - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

    4992

For ROUTE SALES REPRESENTATIVE, once you have participated in any of the following examinations, you may not recompete for 6 months:

Exam Code(s):

  • EX-04992

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

00101791 - ROUTE SALES REPRESENTATIVE

Possession of a valid driver’s license of the appropriate class issued by the Department of Motor Vehicles. Applicants who do not possess the license will be admitted to the examination but must secure the license prior to appointment.

Candidates who are within six months of satisfying the experience requirement will be admitted to the examination, but they must fully meet the experience requirement before being eligible for appointment.
Route Sales Representative

Two years of sales experience.

Academic education from an accredited college/university may be substituted for up to two years of the required general experience, on a year-for-year basis.
Felony Disqualification

Pursuant to Government Code section 8880.71, persons convicted of a felony or any gambling related offense are disqualified from employment with the California State Lottery and are, therefore, not eligible to be examined for, or be appointed to, positions in this class at the California State Lottery.

Background Investigation

Pursuant to Government Code section 8880.38, all persons selected by the California State Lottery shall be required to undergo a thorough background investigation prior to appointment.

Position Description

00101791 - ROUTE SALES REPRESENTATIVE

Under general direction, incumbents perform the in-store functions involved with selling products to the public through retail outlets within designated geographic areas of the State, service assigned accounts, and to do other related work.

This deep class includes ranges for the entry and journey level.

At the entry level (Range A), incumbents function in a training capacity while learning how to effectively distribute and place point-of-sale materials; monitor product inventory; collect and reconcile money; explain products, applicable equipment, and department-initiated promotions; and ensure product sales are conducted in a manner consistent with departmental policies.

At the journey level (Range B), incumbents will be expected to demonstrate a broader knowledge of the retail environment, merchandising strategies, and departmental policies.
Positions allocated to this class differ from those in the District Sales Representative (DSR) classification in that Route Sales Representatives (RSR) typically perform duties within narrower established limits, work within specific guidelines and procedures, and are more closely supervised.

Incumbents support the promotion, evaluation, review, and monitoring of product sales to specific retail outlets covered by a master agreement. Incumbents deliver and place point-of-sale (POS) materials as directed; monitor product inventory to recommend the best product mix for each location and order, deliver, and stock product inventories; maintain product stock; collect and reconcile money from vending machines; ensure monies are accurately recorded and agreed upon by retailer; resolve problems with retailers relating to equipment malfunctions and customer service issues; answer questions from consumers on use of equipment; ensure that all products are sold in a secure manner and in accordance with departmental policy; maintain regular contact with district office support staff; run electronic reports using on-site equipment and transmit to the department; explain products, applicable equipment, and department-initiated promotions to store personnel and customers; maintain vehicle records; maintain accurate electronic and/or hard copy records of retailer contacts/schedule visits; and gather initial information about suspected violations of State laws or department policies and forward to appropriate parties.

Preferred or Desirable Qualifications

Ability to think critically and exercise good judgment. Possession of integrity, honesty, tolerance and tact, maturity and reliability; awareness and acceptance of the various racial, ethnic and cultural differences; willingness to travel and to perform work requiring irregular hours with advance notice. Excellent interpersonal skills with the ability to project a businesslike and professional image to effectively represent the department. Academic education from an accredited college/university in the field of business administration, marketing, or a closely related field.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1Online ExamContinuous100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Utilizing POS materials and display techniques
  2. Basic personal computer and terminal operation
  3. Basic principles and practices of in-store product marketing, merchandising, and promotions
Ability to:
  1. Work on their own in the field under supervision
  2. Use tact and good judgment in dealing with the public
  3. Establish and maintain good working relationships with store personnel and department staff contacted in the course of work
  4. Safely operate a motor vehicle, keep logs, obtain routine maintenance/service, and report vehicle problems
  5. Deal with in-store situations/problems and take appropriate action
  6. Communicate effectively
  7. Physically restock and/or move equipment
  8. Collect and reconcile cash, demonstrating a good understanding of basic accounting principles
  9. Review sales data and take appropriate action such as adjusting product mix and recommend POS placement
  10. Set up and maintain POS material and merchandise as instructed
  11. Maintain accurate electronic and hardcopy records/logs relating to daily schedule and activity
  12. Learn department equipment operation
  13. Understand basic safety guidelines relating to the placement of equipment and POS material

Eligible List Information

A Servicewide Open eligible list for the ROUTE SALES REPRESENTATIVE Classification will be established for:

  • State of California

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Route Sales Representative Training and Experience Evaluation Preview

Instructions:

Rate your experience performing specific job-related tasks.

Respond to each of the following statements by indicating how the statement applies to you. You are required to respond to every question and provide relevant examples. Also, indicate the references who can verify the information provided.

In responding to each statement, you may refer to your WORK EXPERIENCE, whether paid or volunteer and/or FORMAL TRAINING COURSES you have completed.

PLEASE NOTE: This examination is designed to gain an overall assessment of your training and experience as it directly relates to the duties and the knowledge, skills and abilities required for this position. All components of this examination have been carefully validated by tying them directly to job requirements and documenting their relevance to the position.

Tasks:
  1. Planning and maintaining sales routes to address retailer product needs.
  2. Providing merchandising expertise and promotional guidance to address retailer needs.
  3. Evaluating issues involving sales routes and retailers to determine and implement appropriate solutions.
  4. Consulting with retailers on implementing strategies to maximize sales.
  5. Monitoring and analyzing sales route activities to evaluate retailer performance and determine methods of maximizing sales.
  6. Documenting sales route activities and services provided to retailers to maintain accurate records.
  7. Assessing product inventory to ensure sufficient products and supplies for retailers.
  8. Collecting and counting cash to reconcile and maintain accurate records.
  9. Delivering and installing merchandise and advertising materials to comply with company policies and procedures.
  10. Utilizing business software (e.g., Microsoft Office) and equipment (e.g., smartphone, laptop) for overall planning and to prepare reports, spreadsheets, and correspondence.

Testing Departments

  • State of California

Contact Information

Questions regarding this examination should be directed to:

State of California
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@calhr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State of California reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)