Exam Bulletin - Compliance Representative, Franchise Tax Board

Franchise Tax Board

Exam Code: EX-5152

Examination Plans Included:

  • COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD: $4,470.00 - $5,078.00 (A) per Month
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD: $4,610.00 - $5,496.00 (B) per Month
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD: $5,528.00 - $6,924.00 (C) per Month

View the COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD classification specification.

Application Instructions

This is not a timed exam. If you request a Reasonable Accommodation your account will be locked and you will not be able to proceed with the exam until the request is processed.

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

    5152

For COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD, once you have participated in any of the following examinations, you may not recompete for 9 months:

Exam Code(s):

  • EX-05152

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00108619 - COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Either 1

Six months of experience in the Franchise Tax Board performing tax compliance or debt collection duties as a Tax Technician, Range B, Franchise Tax Board.

Or 2

One year of experience in the Franchise Tax Board performing tax compliance or debt collection duties in a class equivalent in level to Tax Program Technician I.

Or 3

Experience: One year of experience, or the equivalent, in one or a combination of the following:

1. Management activities, as owner or manager of a business, in the marketing, distribution, and sale of merchandise, which requires broad public or customer contacts. or

2. Activities as a credit manager, loan officer, or collector with responsibilities involving the approval of loans or credit or the collection of delinquent accounts. or

3. Tax compliance or debt collection experience in a governmental agency comparable in responsibility to that of a Tax Technician, Franchise Tax Board, in the California state service.

and

Education: Equivalent to completion of 60 semester or 90 quarter units of college, which must include at least one course each in basic accounting or Federal or State taxation and business or commercial law. Students who have completed at least 30 semester or 45 quarter units of college will be admitted to the examination, but must produce evidence of completion of the 60 or 90 units before they can be considered eligible for appointment. (Applicants must indicate the following regarding the required courses: title, number of units, name of institution, and completion date.) Additional experience may be substituted for the required general education on the basis of one year of experience being equal to 30 semester or 45 quarter units. No substitution is permitted for the specific course work required.

Or 4

Equivalent to graduation from college, which must include at least one course each in basic accounting or Federal or State taxation and business or commercial law; and one course in either economics, business administration, or public administration. (Registration as a senior in a recognized institution will admit applicants to the examination, but they must produce evidence of graduation or its equivalent before they can be considered eligible for appointment.) (Applicants must indicate the following regarding the required courses: title, number of units, name of institution, and completion date.)

Persons who will complete course work requirements outlined under Patterns III and IV above during the current quarter or semester will be admitted to the examination, but they must produce evidence of successful completion of the curriculum and the prescribed courses before they may be considered eligible for appointment.

Position Description

00108619 - COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

This is the recruiting/training and journey level in this series. Under close supervision, incumbents learn all phases of debt collection or tax compliance, law, rule, and regulation administration; perform all aspects of compliance work; and perform technical, staff, or administrative functions related to the enforcement program. Incumbents may also act in a lead capacity for paraprofessional staff.

Special Personal Characteristics

Willingness to work long and irregular hours and in various locations throughout the State, and have keenness of observation, persistency, imagination and tact.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1Online ExamContinuous100%

A final score of 70% must be attained to be placed on the eligible list.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:
  1. Basic accounting practices
  2. Types of business organizations
  3. Basic business practices and management
  4. Commercial law
Ability to:
  1. Apply the required knowledge
  2. Communicate effectively
  3. Iinterpret and apply provisions of California laws, rules, and regulations administered by the Franchise Tax Board
  4. Analyze situations accurately and take effective action
  5. Use tact and good judgment in dealing with the public under stressful conditions

Eligible List Information

A Departmental Open eligible list for the COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD Classification will be established for:

  • Franchise Tax Board

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies throughout the State of California.

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Compliance Representative, Franchise Tax Board Training and Experience Evaluation Preview

Compliance Representatives employed with the Franchise Tax Board are required to perform all aspects of compliance work and perform technical, staff, or administrative functions related to the enforcement program.

For each question below, please rate the proficiency, performance level, and months of service of your training and experience.

Skill Proficiency: Considering your previous work experience and education, what is your level of expertise performing this task?

Performance Level: Considering your previous work experience and education, at what level of responsibility did you have when you performed this task?

Months of Service: Considering your previous work experience and education, what is your estimated amount of time (over the full course of your education and work experience) that you have performed this task?
  1. Performing detailed account analysis to determine appropriate next actions to bring the account into compliance.
  2. Maintaining the confidentiality of information received or developed when reviewing an account.
  3. Reviewing completed work to ensure adherence to laws, policies, procedures, and fair debt collection practices.
  4. Responding to taxpayers/debtors or their representatives’ inquiries to resolve their issues, clarify account status, and/or provide guidance.
  5. Utilizing electronic databases and computer software to analyze account information and process transactions accurately and efficiently.
  6. Educating delinquent taxpayers/debtors, or their representatives, to prevent future non-compliance.
  7. Resolving sensitive issues with taxpayers/debtors (e.g., bankruptcy, irate customers, etc.) that may require tact and additional attention.
  8. Verifying the accuracy of information in taxpayer/debtor accounts to address disputes.
  9. Determining if and when involuntary collection action is appropriate (e.g., Orders to Withhold, the filing of liens, and/or earning withholding orders, etc.).
  10. Monitoring the status of assigned accounts to ensure appropriate steps are taken to achieve timely resolution.
  11. Determining if accounts are uncollectible to initiate abatements, including debt settlement or forgiveness.
  12. Applying changes in policies, procedures, laws, and best practices to work performed.
  13. Assessing account status to determine when it is appropriate to refer cases to another business area for resolution.
  14. Managing multiple or competing priorities to effectively complete tasks within established timeframes.
  15. Identifying deficiencies in current systems, policies, and/or procedures to make recommendations for change.

Testing Departments

  • Franchise Tax Board

Contact Information

Technical questions regarding this examination should be directed to:

California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95811
Phone: (866) 844-8671
CalCareer@Calhr.ca.gov

Administrative questions regarding this examination should be directed to:

Franchise Tax Board
P.O. Box 550
Sacramento, CA 95812-0550
Phone: (916) 845-3608

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

Franchise Tax Board reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.
Application Methods:
Electronic (Your CalCareer Account)