Exam Bulletin

State Teachers' Retirement System

Exam Code: EX-5605

Examination Plans Included:

  • CHIEF OPERATING OFFICER - Open

Final Filing Date: Applications are accepted on a continuous basis.

Classification Details

CHIEF OPERATING OFFICER: $22,084.00 - $32,084.00 (S) per Month

View the CHIEF OPERATING OFFICER classification specification.

Application Instructions

Applications are accepted on a continuous basis.

Who Should Apply:

The information below will help you determine which classification(s) is(are) appropriate for you. Applicants must meet the Minimum Qualifications as stated on this bulletin to compete in this examination.

Open and Open, Non-Promotional Examination(s):

  • CHIEF OPERATING OFFICER - Open

For all Classifications, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

    5605

For CHIEF OPERATING OFFICER, once you have participated in any of the following examinations, you may not recompete for 12 months:

Exam Code(s):

  • EX-05605

How To Apply:

Submit an Examination/Employment Application (STD 678) to apply for this examination.

Electronic applications can be submitted through your account at www.CalCareers.ca.gov.

You may apply by mail to:

  • Exams
    State Teachers' Reitrement System
    Human Resources
    P.O. Box 15275 M.S. 31
    Sacramento, CA 95851-0275

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678).

You may drop off your application and any applicable or required documents at:

  • Exams
    Human Resouces
    100 Waterfront Place
    West Sacramento, CA 95605
    8:00 AM - 5:00 PM

Indicate the Examination Code and Classification(s) on your Examination/Employment Application (STD 678). All applicants must provide proof of identification. Accepted forms of identification are: 1) a photo identification card or 2) two forms of signed identification.

Special Testing Arrangements:

If you require assistance or alternative testing arrangements due to a disability, indicate on your application that you need reasonable accommodation. You will be contacted by a representative of the testing department to make the necessary arrangements. If you have not been contacted by the time you receive notification of testing, please contact the testing department listed in the Contact section of this bulletin.

If you are unable to submit your application or complete the test due to a disability, please contact the testing department listed in the Contact section of this bulletin.

Minimum Qualifications

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted to the examination.

Unless otherwise stated in the Minimum Qualifications, qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as "Either" 1, "or" 2, "or" 3, etc. For example, applicants possessing qualifying experience amounting to 50% of the required time of Pattern 1 and additional experience amounting to 50% of the required time of Pattern 2 may be accepted to an examination as meeting 100% of the overall experience requirement.

00104653 - CHIEF OPERATING OFFICER

Experience: Three years of experience as a business operations leader planning and directing the work of multi-disciplinary staff engaged in the management of administrative and program operation functions within a public, private or non-governmental organization. And
Education: Equivalent to graduation from an accredited college or university with a bachelor's degree. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Position Description

00104653 - CHIEF OPERATING OFFICER

Under the general direction of the Chief Executive Officer or Department Director, the Chief Operating Officer oversees and is ultimately accountable for all strategic initiatives, large scale efforts, and internal operations. The Chief Operating Officer has broad oversight responsibilities focused on ensuring continuity, including succession planning preparedness and enterprise risk management. As the senior executive responsible for benefits, the Chief Operating Officer ensures that all business operations are cohesive, efficient and effective to carry out the organization's mission and strategic objectives. The Chief Operating Officer may act in absence of the Chief Executive Officer or Department Director.

This position develops, recommends and implements policies, strategies, and initiatives in support of the organization's strategic plan and fiduciary responsibility; provides a strong presence, valued information and critical assistance to the Board, the Chief Executive Officer, or Department Director; counsels and advises the Board, Executive Officer, or Department Director on sensitive and critical operational issues, the development and implementation of significant policy matters, legislatively mandated changes, and strategies, and their impacts on the organization; provides top level oversight of the strategic initiatives, large scale efforts, and programs; oversees and manages the organization's business operations; directs critical business and program operations; ensures the delivery of initiatives and operations related to the organization's services; manages reviews of the organization's operational performance; oversees the establishment and monitoring of internal controls that ensure the accurate and timely delivery of services; oversee the establishment of audit mechanisms that test internal controls to ensure compliance with performance objectives, policies, compliance procedures, and audit findings; evaluates and advises on the impact of long-range planning, introduction of new programs and strategies, new regulatory actions, and new legislation and determines need for new or updated policies; assures the organization's programs operate in a prudent, transparent, efficient, ethical, and accountable manner.

This position also develops, maintains, and drives the organization's marketing, education, branding, and enterprise placement in California and nationwide; develops communication and marketing strategy; identifies, forecasts, and mitigates reputational, political, and organizational risks and leads enterprise-wide risk management efforts; leads continuous improvement and change initiatives, identifies new strategies, technologies, and trends; ensures effective management and business processes are in place at all levels of the organization; oversees enterprise information technology functions; manages administrative functions including contracts and procurement, facilities operations, safety and security, and asset risk management services; oversees human resources, employee and labor relations, workforce strategies and succession planning; ensures the organization's commitment to equal employment opportunity, diversity and inclusion, and compliance with EEO laws; coordinates organizational development and business continuity; guides audit services.

Additionally, this position serves as a member of the Executive Staff and participates in program and policy direction, planning and developing the organization's Strategic Plan and/or Annual Report. Provides reports, expert consultation and advice to the Board, Chief Executive Officer, Department Director, and Executive Staff on the most complex, sensitive and critical program and operational issues. Represents the organization to a wide variety of external parties, including the Governor's Office, the legislature, state agencies, compliance agencies, business and community partners, constituent groups, and other stakeholders.

Acts in a professional manner and demonstrates a high degree of integrity, honesty, and ethical behavior; demonstrates openness and trust; establishes and builds rapport by modeling values-based behaviors; exhibits strong interpersonal and mentoring skills, promotes teamwork and cross-functional collaboration and communication in support of the organization's strategic goals; and promotes a high performance culture where employees are encouraged and enabled to perform to their greatest potential.

For information regarding position location(s), please refer to the Eligible List Information section.

Examination Information

This examination consists of the following component(s):

Component OrderComponent TypeComponent DuePercentage of Final Score
1Supplemental ReportWith Application100%

Components that are due with your application will be scored and will count toward your final examination result. Failure to submit these items may result in disqualification or elimination from the examination.

A final score of 70% must be attained to be placed on the eligible list.

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score.

In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks.

To access this examination, please click apply and you will be prompted to fill out your application and provided with a link to the examination.

In addition to evaluating the applicant's relative knowledge, skill and ability as demonstrated by quality and breadth of education/experience, emphasis in each test component will be on measuring competitively, relative to job demands, each applicant's:

Knowledge of:

  1. All aspects of administration and business operations of a large financial services organization.
  2. Product and plan development within the finance, insurance, or pension industry.
  3. Principles of pension system operations and business structure.
  4. Laws governing the administration of public pension funds.
  5. Policy and positions.
  6. Organization and functions of the California State government and including the organization and practices of the legislature and the executive branch.
  7. Global risks facing public pension funds, including financial, compliance, legal, regulatory, security, operational, reputational, political and strategic risks.
  8. Functions and procedures involved in risk management.
  9. Principles of policy formulation.
  10. Strategic planning, project management, performance measurement, and best practices for large complex organizations.
  11. Financial and business operation information systems.
  12. Leadership techniques, and coordination of people, resources, and principles and practices of supervision, including the responsibility for promoting equal opportunity in hiring and employee development and promotion, and for maintaining a safe work environment that is free of discrimination and harassment.
Ability to:
  1. Direct all aspects of the daily program operations for a large pension system.
  2. Direct the work of multi-disciplinary staff engaged in program operations for pension programs, plan and product design, service delivery, enterprise business administrative functions, and risk management.
  3. Provide oversight of the System’s strategic initiatives.
  4. Envision, develop and deploy new programs and product offerings to meet evolving needs of organization’s members.
  5. Think strategically and proactively taking into consideration industry trends, future needs, challenges and opportunities for the System.
  6. Formulate, establish and implement policies, procedures and standards for all operational and administrative System functions.
  7. Provide guidance to the board members and Chief Executive Officer.
  8. Inspire confidence and establish credibility with the board members, staff, legislators, and stakeholders.
  9. Gather and analyze a broad range of business, financial, and economic related information and synthesize it into concise and coherent conclusions and recommendations.
  10. Decipher, analyze, and rationally communicate complex concepts and disparate data related to pension and business activities.
  11. Maintain up-to-date knowledge of economic, investment, political and social issues and trends affecting CalSTRS programs and use that knowledge to develop innovative strategies.
  12. Select, manage, and evaluate the work of external consultants.
  13. Interact with public and private sector entities to carryout operational and administrative activities of a public pension fund.
  14. Establish and maintain cooperative relationships with those contacted in the course of work.
  15. Communicate effectively with individuals across a broad spectrum of disciplines and promote cross-functional collaboration efforts.
  16. Interact with individuals at all levels, including board members, staff at a variety of levels, and political and public officials.
  17. Appear before various committees and boards and works with them to gain their confidence.
  18. Lead and motivate staff, while effectively promoting equal opportunity in employment and maintaining a work environment that is free from discrimination and harassment.
  19. Provide expert consultation to board members and executive management on matters within assigned areas of responsibilities, represent the organization with a variety of contacts including the Governor’s Office and legislature, other state agencies, compliance agencies and other internal and external stakeholders.

Eligible List Information

A Departmental Open eligible list for the CHIEF OPERATING OFFICER Classification will be established for:

  • State Teachers' Retirement System

The names of successful competitors will be merged onto the eligible list(s) in order of final score regardless of test date. Eligibility expires 12 months after it is established. Applicants must then retake the examination to reestablish eligibility.

Resulting Eligibility List(s) will be used to fill vacancies in

  • Yolo County

Veterans' Preference will be granted for this examination. Veterans' Preference is an assistance program for veterans, veteran widows and widowers, and spouses of 100% disabled veterans who seek employment with the state. Veterans' Preference is also extended to currently serving military members nearing their retirement or separation date.

You are not eligible for Veteran's Preference if you are:

  • A veteran who has been dishonorably discharged or released.
  • A veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran who currently has permanent civil service status. (Permanent civil service status is the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This does not include limited term).

Veterans' Preference is codified in Government Code Sections 18973 – 18979.

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans' Preference are on the Veterans' Preference Application (Std. Form 1093), which is available at www.CalCareers.ca.gov, and the Department of Veterans Affairs.

Career Credits are not granted for examination(s) administered on an Open basis or a Promotional basis.

Testing Departments

  • State Teachers' Retirement System

Contact Information

Questions regarding this examination should be directed to:

State Teachers' Retirement System
Exams
State Teachers' Retirement System
P.O. Box 15275, MS 31
Sacramento, CA 95851-0275
Phone: (916) 414-4990
Exams@CalSTRS.com

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug Free Statement

It is an objective of the State of California to achieve a drug-free State work place. Any applicant for State employment will be expected to behave in accordance with this objective, because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

General Information

Examination and/or Employment Application (STD 678) forms are available at the California Department of Human Resources, local offices of the Employment Development Department, and through your CalCareer Account (www.CalCareers.ca.gov).

If you meet the requirements stated on this examination bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described in this bulletin will be rated against a predetermined job-related rating, and all applicants who pass will be ranked according to their scores.

State Teachers' Retirement System reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all applicants will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.

High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Education Development (GED) Test; 2) completion of 12 semester units of college-level work; 3) certification from the State Department of Education, a local school board, or high school authorities that the competitor is considered to have education equivalent to graduation from high school; or 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.

Accepted applicants must provide proof of identification at each in-person test session. Acceptable identification consists of a photo identification card or two forms of signed identification.

Application Methods:
Electronic (Your CalCareer Account)
By Mail
In Person (see bulletin for details)
Alternate Application Process

While we recommend that you utilize your CalCareer Account to take advantage of all the tools available, you may choose to apply for this examination without using your account. In this case, print and complete the Exam Application Package Checklist and include it if you submit a hard copy application.

Exam Application Package Checklist

Blank Application Form (STD678)

Accommodation Request (STD679)