Job Posting: Chief, Unemployment Insurance Northern Operations Division

Employment Development Department

JC-158302
-
Chief, Unemployment Insurance Northern Operations Division
C. E. A.

$10,010.00 - $11,924.00 per Month

Final Filing Date: 6/29/2019

Job Description and Duties

Under the administrative direction of the Unemployment Insurance (UI) Branch Deputy Director, the Unemployment Insurance Northern Operations Division (UINOD) Chief plans, organizes, and directs the effective, efficient, and consistent delivery of UI services throughout California. Specifically, the UINOD Chief is responsible and accountable for services related to claim filing, benefit payments, adjudications, adjustments, appeals, and overpayments for the nine UI Centers located in the northern region of the state. In this position, the incumbent participates in the planning, development, implementation, and direction of policies and procedures affecting the UI Program and field office operations, particularly as they involve oversight of workload production and budgetary efficiency.

The Division Chief is a member of the UI Branch Executive Team, working in close partnership with the UI Branch Deputy Director, other Division Chiefs and statewide leadership throughout the Employment Development Department (EDD).  The incumbent plans, organizes, directs, and evaluates all activities in the UINOD to promote optimum standards of effective leadership and delivery of UI services to Californians in need.

The incumbent’s main headquarters can be located in one of the following Northern Operations Division locations:  Rancho Cordova, Oakland, San Francisco, San Jose, Riverside, Redlands or San Bernardino. Frequent travel may be required to attend meetings in the general Sacramento area.  All qualified candidates are encouraged to apply.

Special Requirements
In addition to the Standard State Application (STD 678), all interested applicants are required to submit a Statement of Qualifications (SOQ). The SOQ must address the desirable qualifications listed below. Within the response, include specific information and examples as to how your professional education, training, experience, knowledge, skills, and abilities meet the qualifications and desirable qualifications of this position. Cover letters and resumes do not take the place of SOQs.

The SOQ should be numbered in the same order as listed below, provide specific examples, be no more than 3 pages in length, and be no smaller than 12 point font. Failure to follow these instructions may disqualify you from this examination.

1. Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, encourage leadership and initiative at all levels, and use sound judgment in managing complex and varied programs.

2. Demonstrated ability to coach employees and create a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance.

3. Demonstrated knowledge of the Unemployment Insurance program; specifically the impact of legal and policy issues, workload and budgetary priorities from a state and federal perspective, quality oversight, and the ability to develop creative solutions that ensure the most effective delivery of services to citizens.

4. Demonstrated ability to maintain collaborative working relationships with EDD Executive leadership, the California Labor and Workforce Development Agency, Governor’s Office, state Legislature, state and federal organizations, employer and employee advocacy organizations and public and private agencies.

5. Demonstrated experience with large automated systems and with making data driven decisions that have a broad impact across an entire program to optimize the delivery of services.

6. Knowledge of quality customer service principles and demonstrated use of customer expectations to improve processes and/or products.

7. Demonstrated ability to recognize, mediate and manage conflicts and disagreements in a positive and constructive manner that promotes cooperation, improves productivity, and contributes to an outstanding work culture.

8. Demonstrated knowledge of the principles and practices of organization, fiscal and human resource management, the legislative process, and the Department's equal employment opportunity program.


You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

    Position Details

    Job Code #:
    JC-158302
    Position #(s):
    280-912-7500-001
    Working Title:
    Chief, Unemployment Insurance Northern Operations Division
    Classification:
    C. E. A.
    $10,010.00 - $11,924.00 B
    # of Positions:
    1
    Work Location:
    Sacramento County
    Job Type:
    Career Executive Assignment - Non Tenured, Full Time

    Department Information

    The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations throughout the state and offers a wide variety of services to millions of Californians under the Job Service, Unemployment Insurance (UI), State Disability Insurance (SDI), Workforce Investment, and Labor Market Information programs. As California’s largest tax collection agency, EDD also handles the audit and collection of payroll taxes and maintains employment records for more than 17 million California workers. 
    Department Website: http://www.edd.ca.gov

    Special Requirements

    • The position(s) require(s) a Background Investigation be cleared prior to being hired.

    In addition to the Standard State Application (STD 678), all interested applicants are required to submit a Statement of Qualifications (SOQ). The SOQ must address the desirable qualifications listed below.  Within the response, include specific information and examples as to how your professional education, training, experience, knowledge, skills, and abilities meet the qualifications and desirable qualifications of this position. Cover letters and resumes do not take the place of SOQs.  

    The SOQ should be numbered in the same order as listed below, provide specific examples, be no more than 3 pages in length, and be no smaller than 12 point font. Failure to follow these instructions may disqualify you from this examination.


    1. Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, encourage leadership and initiative at all levels, and use sound judgment in managing complex and varied programs.

    2. Demonstrated ability to coach employees and create a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance.

    3. Demonstrated knowledge of the Unemployment Insurance program; specifically the impact of legal and policy issues, workload and budgetary priorities from a state and federal perspective, quality oversight, and the ability to develop creative solutions that ensure the most effective delivery of services to citizens.

    4. Demonstrated ability to maintain collaborative working relationships with EDD Executive leadership, the California Labor and Workforce Development Agency, Governor’s Office, state Legislature, state and federal organizations, employer and employee advocacy organizations and public and private agencies.

    5. Demonstrated experience with large automated systems and with making data driven decisions that have a broad impact across an entire program to optimize the delivery of services.

    6. Knowledge of quality customer service principles and demonstrated use of customer expectations to improve processes and/or products.

    7. Demonstrated ability to recognize, mediate and manage conflicts and disagreements in a positive and constructive manner that promotes cooperation, improves productivity, and contributes to an outstanding work culture.

    8. Demonstrated knowledge of the principles and practices of organization, fiscal and human resource management, the legislative process, and the Department's equal employment opportunity program.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 6/29/2019

    Who May Apply

    Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

    Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Employment Development Department
    Attn: Alicia Leisenring
    Human Resource Services Division, MIC 54
    P.O. Box 826880
    Sacramento, CA 94280-0001

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Attn: Alicia Leisenring
    EDD/Human Resource Services Division (6th floor solar)
    722 Capitol Mall
    Sacramento, CA 95814
    08:00 AM - 04:30 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications -

      The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should be numbered in the same order as the desirable qualifications and should address each of the desirables. The SOQ should be typed, in a minimum of 12 point font, single spaced, on standard sized paper (8.5" x 11"), and no more than three pages in length. Failure to follow these instructions may disqualify you from this examination.

    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Examination Qualification Requirements

    All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

    Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

    General Qualifications

    State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

    Knowledge and Abilities

    Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

    • Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
    • Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

    These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

    CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

    CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

    CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    • Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, encourage leadership and initiative at all levels, and use sound judgment in managing complex and varied programs.
    • Demonstrated ability to coach employees and create a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance.
    • Demonstrated knowledge of the Unemployment Insurance program; specifically the impact of legal and policy issues, workload and budgetary priorities from a state and federal perspective, quality oversight, and the ability to develop creative solutions that ensure the most effective delivery of services to citizens.
    • Demonstrated ability to maintain collaborative working relationships with EDD Executive leadership, the California Labor and Workforce Development Agency, Governor’s Office, state Legislature, state and federal organizations, employer and employee advocacy organizations and public and private agencies.
    • Demonstrated experience with large automated systems and with making data driven decisions that have a broad impact across an entire program to optimize the delivery of services.
    • Knowledge of quality customer service principles and demonstrated use of customer expectations to improve processes and/or products.
    • Demonstrated ability to recognize, mediate and manage conflicts and disagreements in a positive and constructive manner that promotes cooperation, improves productivity, and contributes to an outstanding work culture.
    • Demonstrated knowledge of the principles and practices of organization, fiscal and human resource management, the legislative process, and the Department's equal employment opportunity program.


    Examination Information

    This examination will consist of a review of the candidates' Statement of Qualifications that describes their education, training, experience, knowledge, skills, and abilities as they relate to the desirable qualifications identified in the bulletin, using predetermined evaluation criteria. The Statement of Qualifications serves as documentation of each candidate's ability to present information clearly and concisely in writing. Candidates will have their Statement of Qualifications rated and successful candidates will be placed on an eligible list. SUBMISSION OF THE STATEMENT OF QUALIFICATIONS IS MANDATORY. Candidates who do not submit a completed Statement of Qualifications will be eliminated from this examination. 

    If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

    A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

    The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

    Hiring interviews for the Job may be conducted with the most qualified candidates.

    The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

    Special Testing Arrangements

    If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: http://www.edd.ca.gov
    Human Resources Contact:
    Alicia Leisenring
    (916) 653-8456
    alicia.leisenring@edd.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO Officer
    (916) 654-8434
    EEOMail@edd.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    For mail in applicants:

    Applications may be submitted by the final filing date to:

    EMPLOYMENT DEVELOPMENT DEPARTMENT, Human Resource Services Division

    PO Box 826880, MIC 54, Sacramento, CA 94280-0001

    Alicia Leisenring| Office: (916) 653-8456 | Alicia.Leisenring@edd.ca.gov

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off