Job Posting: IT Spec II

Department of Technology

JC-415163
-
IT Spec II
INFORMATION TECHNOLOGY SPECIALIST II

$8,130.00 - $10,893.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

Telework is available.

Under general direction of the Information Technology Service Management (ITSM) Automation Information Technology Manager I (IT Mgr I), the Information Technology Specialist II (IT Spec II) provides high-level support for California Department of Technology’s (CDT) automated ITSM solutions utilizing their extensive knowledge of data processing concepts, practices, methods and principles. This involves working directly with technical groups, process owners and management on the analysis, design, testing, implementation and ongoing maintenance of the most complex ITSM and web-based solutions in support of CDT’s ITSM / Information Technology Infrastructure Library (ITIL) processes, functions and procedures.


This advertisement will run “Until Filled” with the following cut off dates for review of applications:

February 15, 2024
March 4, 2024

March 19, 2024


You will find additional information about the job in the Duty Statement.

Working Conditions

  • Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
  • The IT Spec II must be able to work in a team environment, receive calls for afterhours support, and work some evenings and/or weekends/holidays, as needed.
  • Travel between CDT campuses is required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-415163
Position #(s):
695-352-1414-226
Working Title:
IT Spec II
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$8,130.00 - $10,893.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday

Department Information

The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Special Requirements

Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Statement of Qualifications (SOQ)

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below.  Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and /or experience.  Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font. 

Note: Applicants who do not follow these instructions may be disqualified from the selection process.  Cover letters and résumés do not take the place of the SOQ. 

    1) Describe how your training, experience, and education qualifies you for this position. Refer to the position description and duty statement to prepare your response.

     

    2) Describe your experience in developing and implementing an innovative technical solution that helped your organization achieve its desired goal. What were the challenges, how did you overcome them, and what was the outcome?

     

    3) Briefly describe your SDLC experience. Include roles, methodologies, project size, years of experience, tools.

    Application Instructions

    Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: Until Filled

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.     Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Technology
    Attn: Nicole RPA 23-226/JC415163
    Selection Services Unit
    P.O. Box 1810
    Rancho Cordova, CA 95741

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Technology
    Human Resources
    10860 Gold Center Drive
    Rancho Cordova, CA 95670
    Nicole Robinson RPA 23-226/JC415163
    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is required and must be included.
    • Statement of Qualifications - Required.  Please see "Special Rquirements" section for further information.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

    Advanced-level IT analytical skills and experience:

    • Systems Development Lifecycle (SLDC)
    • System design, build, test and documentation
    • Process design and modeling

    Excellent technical writing and verbal communication skills

    Experience using an ITSM application using the following processes:

    • Change Management and Incident Management
    • Service Request Management including development of Service Requests.
    • Asset Management
    • Configuration Management and Configuration Item (CI) relationships
    • Additional processes may include Problem Management, Release Management, Service Level Management and Knowledge Management

     CI Discovery Automation:

    • Configuration data maintenance
    • Event Management integration
         ITSM/ITIL certification  

    Benefits

    Benefit information can be found on the CalHR website and the CalPERS website.

    Contact Information

    The Hiring Unit Contact is available to answer questions regarding the position or application process.

    Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
    Hiring Unit Contact:
    Robin Davis
    (916) 800-0892
    robin.davis@state.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Thomas Willis
    (916) 898-0119
    Thomas.Willis@state.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    The Fine Print

    When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box; otherwise, your application may not be processed.

     

    If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.

     

    Training and Development Assignment may be considered.  Additional positions may be filled from this recruitment.

    Additional Application Instructions

    Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

    Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023.  Applicants who fail to submit the most current version of the STD. 678 may be disqualified.  Employment Application STD. 678

    Note:Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

    Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job