Job Posting: Application Support Unit Chief

Department of Public Health

JC-429043
-
Application Support Unit Chief
INFORMATION TECHNOLOGY SUPERVISOR II

$8,016.00 - $10,741.00 per Month

Final Filing Date: 5/9/2024

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating innovative solutions, strengthening partnerships and collaborations, and embracing technology. The Information Technology Services Division (ITSD) leverages data and technology to advance goals and inform action and accountability.

Under the general direction of the Information Technology Manager I, Chief of the Informatics Data Exchange & Applications Section (IDEAS), the Information Technology Supervisor II (IT Sup II) functions as the working supervisor of the Application Support Unit (ASU) and serves as a technical subject matter expert. The IT Sup II manages multi-disciplinary staff supporting IT systems and provides leadership and technical direction to staff. The IT Sup II is hand-on working with staff and supports and maintains mission critical applications and systems. This position must produce and support timely, high-quality information technology (IT) products in order to align with the ITSD mission to deliver successful technology systems and services that advance the missions of CDPH public health programs.

The IT Sup II exercises a high degree of independence and proficiency in troubleshooting, problem solving, and handling and resolving the most challenging and difficult IT operation issues that are time sensitive and both publicly and politically visible.

The IT Sup II completes work that is routinely performed in coordination, consideration, and consultation of external and internal business partners and control agencies including program directorates, the California Department of Technology (CDT), Health and Human Services Agency, local agencies, local health departments, vendor consultants, federal partners, and other CDPH IT personnel.

The IT Sup II performs duties in the Business Technology Management, Software Engineering, Systems Engineering, Information Security Engineering, Information Technology Project Management, and Client Services domains.

 

This position may be required to work outside of work hours as needed to provide mission critical support.

The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200, and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

This is a reposting of JC- 402974 and 428327 to increase candidate pool; previous applicants do not need to reapply and are still for consideration.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-429043
Position #(s):
580-151-1404-031
Working Title:
Application Support Unit Chief
Classification:
INFORMATION TECHNOLOGY SUPERVISOR II
$8,016.00 - $10,741.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances it's vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information resources and technology.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (429043) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

 

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/9/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento, CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Effective communication skills, both verbal and written.
• Ability to develop and maintain effective and cooperative working relationships across all levels of government.
• Ability to plan and work under pressure to meet work demands.
• Ability to maintain consistent, predictable attendance in the performance of these specific functions.
• Ability to apply analytical thinking and problem solving.
• Ability to adjust to rapid shifts in priorities while meeting tight deadlines.
• Exercise a high degree of initiative.

Experience in:

• Programming languages and tools including, but not limited to, ASP.Net, VB.NET, Visual Studio, DevOps, JavaScript, XML, HTML and C#.
• Application development methodologies and software architecture including, but not limited to, object-oriented programming, cloud technology, and n-tier architecture.
• Database administration, scripting and programming including, but not limited to, T-SQL or PL/SQL, stored procedures, and functions, MS SQL server.
• Business intelligence, analysis and reporting platforms including, but not limited to, MS SSAS, MS SSRS, and Crystal Reports.
• Health information technology software, standards and security including, but not limited to, Rhapsody Integration Engine, HL7 messaging, data encryption/public key infrastructure.
• Performing complex system analysis and design for new development and/or
modifications to applications and/or systems in compliance with departmental policies, guidelines, and standards. Gathering and developing business requirements, system, and program specifications, used cases, test cases, and test reports.
• Administration and configuration of server operating systems and platforms including, but not limited to, Windows Server, IIS, SQL Server.

Knowledge of:

• Information security and confidentiality policies, guidelines, and procedures, as well as industry best practices and security technologies.
• State IT policies, guidelines, and procedures.
• IT industry best practices and emerging technology trends.
• Systems development lifecycle and Agile methodology.
• Project management.


Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Santosh Agrawal
(916) 893-9946
santosh.agrawal@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 445-0938
CivilRights@Cdph.CA.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifications (SOQ): Please describe how your education and experience makes you qualified for this position by addressing the desirable qualifications and the duties outlined in the job posting and duty statement. Please be specific about your knowledge, skills, and abilities. The SOQ must be typed, no more than 2-pages in length with 1-inch margins, in Arial 12-point font. Candidates are also required to include a resume with their submission; however, please note, resumes will not be accepted in lieu of the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job