Job Posting: Staff Services Analyst

CalSavers Retirement Savings Board

JC-437126
-
Staff Services Analyst
STAFF SERVICES ANALYST

$3,640.00 - $5,916.00 per Month

Final Filing Date: 7/2/2024

Job Description and Duties

Reporting to the Director of Strategic Stakeholder Engagement and Customer Experience (SSM II) for the CalSavers Retirement Savings Board (CRSB), this position will serve as an outreach and customer support analyst for the CalSavers Retirement Savings Program (Program). Primary responsibilities include assisting in the implementation and maintenance of the Program’s customer support system, and assisting with the Program’s outreach and education strategies, plans, communication, collateral and processes for the Program. The analyst works in conjunction with the Program’s Outreach Manager(SSM I), as well as other Program staff members as needed.
This listing is also being advertised at the Associate Governmental Program Analyst (AGPA) level at JC-437125. Candidates may apply at both levels. However, candidates must submit a separate application for each level. The complexity of duties will be modified to be consistent with the classification of the candidate hired.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-437126
Position #(s):
823-001-5157-XXX
Working Title:
Staff Services Analyst
Classification:
STAFF SERVICES ANALYST
$3,640.00 - $5,916.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Please click here to view more information about the CalSavers Retirement Savings Board.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Electronic applications are encouraged. If submitting a hard copy, please include JC-437126 / Position #823-001-5157-XXX in the "Examination(s) or Job Title(s) for which you are applying" section of the application. Hard copy applications received without the required information may not be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/2/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CalSavers Retirement Savings Board
Attn: Applications Unit
State Treasurer's Office
901 P St, Room 411-A
Sacramento, CA 95816

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CalSavers Retirement Savings Board
Applications Unit
State Treasurer's Office
901 P St, Room 411-A
Sacramento, CA 95816
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -
    The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed three pages in length and must not have font smaller than 11-point.
    1. Describe your background, experience, education, and/or training that qualifies you for the job based off the duty statement. Specifically please describe your customer service experience and any experience with written or verbal communication in a professional or academic setting.
    2. Describe your understanding of 'retirement security' and 'financial inclusion'. Why do you believe these are important policy outcomes, and how do they impact individuals and communities?
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience in a complex customer service environment.
  • Ability to confidently and professionally present information to diverse groups of audiences.
  • Ability to organize and establish workload priorities and work well under pressure.
  • Ability to work effectively both independently and cooperatively with others.
  • Ability to effectively and professionally facilitate meetings with all levels of leadership.
  • Proficiency with communications-related technologies, office systems such as Microsoft Excel, PowerPoint, Word, SharePoint, and Outlook, and other computer applications, telecommunications and video equipment, internet, voicemail, e-mail, etc.
  • Strong interpersonal communication skills (oral and written) to seek out and maintain relationships with internal and external stakeholders.
  • Bilingual (desired but not required)

Benefits

Please see the CalHR Benefits Summary page for detailed information.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Applications Unit
(916) 653-3100
Applications@treasurer.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 653-3100
Applications@treasurer.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Minimum Qualifications

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification in your application packet. Official sealed transcripts or your original diploma (with embossed seal) will be required prior to appointment. If it is determined that a candidate does not meet all Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the classification. All candidates who are determined to not meet the Minimum Qualifications will be contacted in writing and will have 10 business days to respond with additional information supporting their Minimum Qualifications for the classification. Candidates who have been withheld may file an appeal with the State Personnel Board.

Confidential Information

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information listed anywhere on the applications submitted electronically, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job