Job Posting: Operations Analyst

Employment Development Department

JC-438301
-
Operations Analyst
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,684.00 - $7,114.00 per Month

Final Filing Date: 7/10/2024

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Do you like a working with data? Do you like innovative, "outside the box" thinking? Do you have strong analytical and research skills?

The Employment Development Department's (EDD), Field Audit & Compliance Division's (FACD), Central Operations, is looking for two (2) motivated, creative, Associate Governmental Program Analysts (AGPA) or Staff Services Analysts (SSA), to join our team as Operations Analysts in the Operations & Strategic Planning Group (OSPG)!

The incumbent will be responsible for developing, maintaining, reviewing, monitoring, tracking and making recommendations regarding critical technology inventories, lists, and rosters that FACD maintains along with support of technology applications. Analyzing and monitoring budgets and data warehoused in existing systems and processes from the central office and field offices. Gathering and analyzing facility and program data to meet requirements for premises along with preparation of required reporting.

The analyst will handle sensitive issues in a professional, expedient manner and perform a variety of programmatic, strategic and operational planning activities such as: technology testing efforts, serving on teams, providing customer service, coordination with other groups, and participation on business process improvement projects. The ideal analyst is knowledgeable about the Field Audit and Compliance Division's (FACD) programs, policies, procedures and management of program data.

This position may be filled at either the AGPA or SSA level for recruitment purposes!

See the AGPA and SSA duty statements for specific job details.

This position is headquartered in downtown Sacramento, CA and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Don't forget to take the exam!

  • AGPA Exam Bulletin address:

https://calcareers.ca.gov/JOBSGEN/9PB04.PDF

  • SSA Exam Bulletin address:

https://calcareers.ca.gov/JOBSGEN/7PB34.PDF

New to State Service?
The State of California has a great benefit package for permanent, full-time employees including,health, dental and vision insurance, several paid holidays per year, vacation, sick leave and other paid leave accruals, voluntary 401k and 457 plan enrollment options and more!

More benefit information can be found at the CalHR web address below!

https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx

Positions exist at 722 Capitol Mall, Room 1077, Sacramento CA 95814
Downtown, near light rail and bus lines

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Travel may be required in this position.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-438301
Position #(s):
280-706-5393-711
280-706-5393-704
Working Title:
Operations Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,684.00 - $7,114.00 A
STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
# of Positions:
2
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.  For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.  In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.  Working at EDD presents many opportunities.  If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/10/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Attn: Job Control # 438301
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Attn: Job Control # 438301
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Degree and/or School Transcripts
  • Other -
    A Cover Letter is required and must be included.
  • Statement of Qualifications -
    A Statement of Qualifications (SOQ) is Required.
    Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to communicate effectively, both verbally and in writing.
Ability to manage and resolve conflicts in a professional and positive manner.
Ability to influence others toward a common goal, by building consensus and getting buy-in from others on plans and proposals, including support from internal and external stakeholders and partner agencies.
Ability to build positive relationships with others and engage staff in a collaborative way to empower them and create a positive environment and increase productivity.
Ability to foster a positive work environment that encourages continuous learning and growth, and recognizes individual accomplishments to achieve high performance.
Ability to work independently and as part of a team.
Possession of personal characteristics of integrity, initiative, dependability, sound judgment, and adaptability.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Patrick Boles
(916) 651-6265
Patrick.Boles@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ should be typed using a standard, 12 point font and not exceed 2 pages in length with single spacing while providing a thoughtful, detailed response to the prompts below.

Be sure to check your formatting, grammar, and spelling as they will be scored.

Question 1: Describe how your knowledge, skills, abilities and work experience have prepared you
                   for this position as described in the job posting and position statement.
Question 2: This position requires effective analysis, communication, and teamwork. Please share
                   an experience when you used these skills.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION 

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job