Job Posting: IT Operations Manager

CA High Speed Rail Authority

JC-455709
-
IT Operations Manager
INFORMATION TECHNOLOGY MANAGER I

$9,114.00 - $12,213.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

Under general administrative and policy direction of the IT Enterprise Services Chief, an IT Manager II, the IT Manager I (IT Operations Manager) is responsible for the leadership of Infrastructure Operations, consisting of Platform Services and Network Operations and Administration. The incumbent is responsible for the services and infrastructure that enable the delivery of systems and applications that enable the business operations of the Authority. The IT Operations Manager provides expert consultation on complex technical IT-related issues and provides leadership and direction to a diverse group of IT professionals and contract staff with different skill sets.

This advertisement is posted as Open Until Filled and the advertisement will remain open until the vacancy is filled. Cut-offs for applications will be every other Thursday, starting December 19, 2024, and applications will be reviewed per those cut-off dates. Hires can be made at any time based on the applications received by the cut-off dates.

You will find additional information about the job in the Duty Statement.

Working Conditions

Part time telework is available for this position up to three days per week for California residents based on the requirements of the position and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.

While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-455709
Position #(s):
311-440-1405-003
Working Title:
IT Operations Manager
Classification:
INFORMATION TECHNOLOGY MANAGER I
$9,114.00 - $12,213.00

Candidates who are new to California state service will be hired at the minimum salary of the classification. For classifications with alternate ranges, range placement is based on education/experience.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California's history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity.

Please let us know how you heard about our position by taking this brief survey. Completing this survey is not required to be considered for this vacancy.

https://www.surveymonkey.com/r/HCM6SCC

Department Website: https://hsr.ca.gov/jobs/

Special Requirements

A Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than three (3) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:

1. How have you managed infrastructure teams with cloud, on-premises and virtualization environments, and what strategies did you use to ensure smooth integrations and scalability?

2. Can you describe a time when you led a team through a significant infrastructure change or migration, particularly related to cloud or virtual? What challenges did you face and how did you overcome them?

3. How do you approach network operations management in a multi-cloud or hybrid cloud environment, and what best practices do you implement to ensure network reliability and security?

4. How do you prioritize and allocate resources within your team when managing both day to day infrastructure and long-term strategic operations?

Applications received without the SOQ may not be considered. Applicants who do not follow the above instructions may be disqualified from the hiring process. A resume must be provided but does not take the place of the SOQ.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA High Speed Rail Authority
High Speed Rail Authority
Attn: Human Resources
770 L Street, Suite 620, MS 4
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA High Speed Rail Authority
High Speed Rail Authority
Human Resources
770 L Street, Suite 620, MS 4
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required to apply. Please see above “Special Requirements” section for SOQ instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor’s degree in an information technology related field of study.
• Possession of Amazon Web Services (AWS) Associate or Professional certification(s).
• Three (3) years of related supervisory or managerial experience in Infrastructure/Platform Services or related services.
• Significant experience with implementing, maintaining, optimizing, and automating solutions and services in AWS.
• Experience with managing virtual servers and desktops such as VMware ESXi, vCenter, Horizon View Virtual Desktop Infrastructure (VDI), and Amazon Workspaces.
Experience with managing LAN, WAN, SAN, and IaaS.
• Experience with access control lists, firewalls, web content filters, load balancers, intrusion prevention/detection systems and switches.
• Experience with networking practices including routing protocols such as but not limited to Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Hot standby Router Protocol (HSRP), Site-to=Site Virtual Private Networks, wireless and Network Access Control (NAC).
• Ability to prepare and produce clear and concise documentations (e.g., operations manual, disaster recovery procedures, operational recovery plans, security policies, etc.).
• Demonstrate working knowledge of project management practices, the system development lifecycle, etc.
• Ability to meet business needs through innovative solutions.
• Ability to establish and maintain cooperative working relationships with all levels of staff and management, communicate effectively with peers, customers, technical staff, management, and others.
• Ability to manage multiple high priority initiatives in a fast-paced achievement-oriented environment and work under pressure to meet deadlines.
• Ability to exercise good judgment and make sound decisions in the performance of responsibilities.
• Demonstrated ability to set expectations and hold staff accountable.
• Ability to maintain confidentiality of sensitive tasks, assignments, and information.
• Willingness to work excess hours to achieve business results.
• Exhibit a talent and passion for delivering exemplary customer service, and is creative and resourceful in solving problems.
• Display enthusiasm for continuous learning.

Benefits

The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://hsr.ca.gov/jobs/
Human Resources Contact:
Human Resources
(916) 669-6606
humanresources@hsr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 324-1541
eeo@hsr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Application Information

The STD. 678 is required and each section must be filled out completely and thoroughly. Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

If applying via postal mail or by dropping off your application, applicants must include JC-455709 and IT Operations Manager, 311-440-1405-003 in the 'Job Title' section of the STD. 678 to be considered for this position. Please indicate on the STD 678 your basis of eligibility in the "Explanations" field (i.e. SROA, surplus, reemployment, reinstatement, transfer, or list eligible.)

Surplus/SROA candidates must provide a copy of their surplus/SROA letter with their application. Consideration may be given to applicants on another Department's employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority's employment list.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification.

To gain employment list eligibility, please click here to access the exam bulletin.

Location

The High-Speed Rail Authority headquarters building is located in downtown Sacramento on the corner of 8th and L Street. We are located one block away from the 8th and Capitol light rail stop, as well as the 7th and Capitol light rail stop. The building is also within walking distance of DOCO, the California State Capitol Park, a farmer’s market during summer months, and Old Sacramento.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job