Job Posting: Deputy Director of Stakeholder Outreach and Customer Experience

CalSavers Retirement Savings Board

JC-456754
-
Deputy Director of Stakeholder Outreach and Customer Experience
STAFF SERVICES MANAGER II (SUPERVISORY)

$7,643.00 - $9,496.00 per Month

Final Filing Date: 12/3/2024

Job Description and Duties

Reporting directly to the Executive Director of the CalSavers Retirement Savings Board (CRSB), this position will have primary responsibility for the development, implementation, and maintenance of outreach, education, customer support, marketing and user experience strategies and processes for the CalSavers Retirement Savings Program.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-456754
Position #(s):
823-001-4801-002
Working Title:
Deputy Director of Stakeholder Outreach and Customer Experience
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,643.00 - $9,496.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Please click here to view more information about the CalSavers Retirement Savings Board.

Special Requirements

  • The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Electronic applications are encouraged. If submitting a hard copy, please include JC-456754 / Position #823-001-4801-002 in the "Examination(s) or Job Title(s) for which you are applying" section of the application. Hard copy applications received without the required information may not be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/3/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CalSavers Retirement Savings Board
Primary Cert Contact
Attn: Applications Unit
State Treasurer's Office
901 P St, Room 411-A
Sacramento, CA 95816

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CalSavers Retirement Savings Board
Primary Cert Contact
Applications Unit
State Treasurer's Office
901 P St, Room 411-A
Sacramento, CA 95816
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Degree and/or School Transcripts
  • Statement of Qualifications -
    1. Describe your experience with strategic oversight and direction in outreach, customer service, or education initiatives.
    2. Discuss a project where you successfully collaborated with third-party vendors or consultants.
    3. Explain your experience in presenting as a spokesperson or subject matter expert at events, trainings, meetings or conferences.
    4. Describe a time when you identified and implemented a technology-driven solution to improve efficiency in outreach, education, or customer support.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience leading a customer service and/or outreach team
  • Experience working with external vendors to coordinate work and ensure service level agreements are met
  • Experience with public speaking and presenting complex subject matter topics to various audiences in conferences, meetings and in virtual settings
  • Experience with marketing, training, customer experience and product development
  • Willingness to travel regularly, including overnight stays, to represent CalSavers at meetings and conferences

Benefits

Please see the CalHR Benefits Summary page for detailed information.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Applications Unit
(916) 653-3100
Applications@treasurer.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 653-3100
EEO@sto.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Minimum Qualifications

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification in your application packet. Official sealed transcripts or your original diploma (with embossed seal) will be required prior to appointment. If it is determined that a candidate does not meet all Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the classification. All candidates who are determined to not meet the Minimum Qualifications will be contacted in writing and will have 10 business days to respond with additional information supporting their Minimum Qualifications for the classification. Candidates who have been withheld may file an appeal with the State Personnel Board.

Confidential Information

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information listed anywhere on the applications submitted electronically, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job