Job Posting: STAFF SERVICES MANAGER I

State Water Resources Control Board

JC-458874
-
STAFF SERVICES MANAGER I
STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00 per Month

Final Filing Date: 12/23/2024

Job Description and Duties

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position.

Are you looking for an exciting and fulfilling career in Contract Services? If you enjoy a career helping others, then this may be the position for you! Apply today and join our team. The State Water Resources Control Board’s Division of Administration Services has an opening for a Staff Services Manager I in the Business Operations Branch. The position is located at 1001 I Street, 18th Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation.


Duties:  Please review the Duty Statement attached.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Salary information – CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience.

Please let us know how you heard about this position by taking this brief survey: Recruitment Survey.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-458874
Position #(s):
880-600-4800-029
Working Title:
STAFF SERVICES MANAGER I
Classification:
STAFF SERVICES MANAGER I
$6,963.00 - $8,650.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The State Water Resources Control Board (SWRCB) and the nine (9) Regional Water Quality Control Boards (RWQCB) (collectively the Water Boards) work to preserve, enhance, and restore the quality of California’s water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations.

The Water Boards value diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to preserve, enhance, and restore the quality of California’s water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations. Join the Water Boards to improve the lives of all Californians.

Department Website: https://www.waterboards.ca.gov/

Special Requirements

In order to be considered for this position, you must include the following:

  • RPA# 24-600-082 in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.
  • Photocopies of degree and official transcripts (if needed to establish eligibility).


Must have Staff Services Manager I list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam:  CalCareers

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: https://www.naces.org/members.

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/23/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Water Resources Control Board
Attn: Human Resources Branch - Katie Hill
1001 I Street, 18th Floor
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Water Resources Control Board
Attn: Human Resources Branch - Katie Hill
1001 I Street, 18th Floor
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please see below for specific SOQ requirements.
  • Other - Cover letter is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Knowledge of California laws, regulations, and policies related to:
       a. Personnel Management
       b. Procurement
       c. Contracts

2. Knowledge of contract and project management concepts.

3. Lead Teams – ability to foster a collaborative team environment that promotes diversity. Be able to take actions promptly and use good judgment while making decisions; proficient in planning, organizing, and implementing.

4. Customer Service – ability to work cooperatively with customers to meet shared business objectives; ensures effective delivery of services to the customer and maintain consistent communication with the customers.

5. Research and Analyze – knowledge of and ability to utilize tools and methodologies to conduct analysis, evaluate programs, processes, policies, and procedures; ability to research a variety of resources available; analyze and synthesize data and prepare written and/or oral reports for customers and/or management; and ability to multi-task and meet strict deadlines.

6. Completed Staff Work – knowledge of the appropriate tools and methodologies to conduct completed staff work and provide advice and consultation on technical matters to all levels of staff.

7. Critical Thinking Skills – ability to reason logically and creatively; demonstrate ability to be forward thinking, assess situations, make connections, and draw sound conclusions.

8. Communication Skills and Abilities – skill and ability to communicate effectively, both orally and in writing, and provide concise information in working situations.

9. Interpersonal Skills – ability to interact and work cooperatively with others; demonstrate ability to exercise professionalism and extreme tact; ability to maintain composure and calmness when interacting with others. Ability to get along with others; be able to resolve problems and maintain a sound professional demeanor; and ability to be professional in dealing with the public.

10. Work Habits – ability to be organized and pay attention to detail; punctual and dependable; enthusiastic team player; willingness to conform to job requirements and to accept suggestions for work improvement; and adaptable to change.

11. Knowledge of computers and the standard suite of Microsoft Office software programs.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.waterboards.ca.gov/
Human Resources Contact:
Katie Hill
(916) 341-5111
kathleen.hill@waterboards.ca.gov
Hiring Unit Contact:
Michael Chan
(916) 341-5120
Michael.Chan@Waterboards.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Shyla Hoffman
(916) 341-5881
shyla.hoffman@waterboards.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than three (3) pages in length, using Arial font and 12 point size, and normal margins. Include the question with your response.

Indicate your total years of experience when answering the following statements/questions:

  1. Describe your experience, knowledge, and abilities that align with and/or address the desirable qualifications as these skills specifically relate to the duty statement for this position.
  2. Describe your experience researching, analyzing, interpreting, and applying laws and rules to Contracts.
  3. Describe your experience in customer service, including any changes that you implemented to business processes to improve customer satisfaction, and how you would instill that in staff?
  4. Describe a time when you had to gather information from others to make a recommendation to higher management on a course of action.  
  5. Describe your vision of leadership in relation to staff training, team building, improving employee morale, workload distribution, conflict resolution, and performance management.

Applications received without the SOQ addressed as stated will not be considered.

Note: Resumes, letters and other materials will not be evaluated or considered as a response to the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job