Job Posting: Chief Innovation Training Officer

Office of Data and Innovation

JC-460252
-
Chief Innovation Training Officer
C. E. A.

$11,778.00 - $14,032.00 per Month

Final Filing Date: 12/30/2024

Job Description and Duties

The Office of Data and Innovation (ODI) is looking for a Chief Innovation Training Officer who is passionate about training staff statewide to empower them and who is mission-driven, creative, and excited about helping state teams meet the challenges of modern service delivery, exceptional customer experience, and data collection and insights.

 

You will lead ODI’s CalAcademy Team, including experts in curriculum design and adult learning theory. Our team is curious, creative, and driven to empower state teams with the skills they need to deliver an excellent customer experience to the Californians they serve. You will measure both training and learner success to drive ongoing improvements. You'll bring a deep understanding of adult learning theory and curriculum design, and you’ll partner with subject matter experts across a variety of fields to develop courses for a diverse range of learners. You're a leader who will create a collaborative, supportive, and encouraging work environment. You value empathy towards everyone, including the public, co-workers, and partners across government.

 

You’ll lead a statewide program from development to execution and ongoing roadmap to identify, research, and publish statewide service delivery equity standards. You’ll partner with subject matter experts to create and deliver the curricula needed to empower state staff to meet those service standards. Beyond the standards-based training, you will also identify, prioritize, develop, and deliver statewide training for innovative skills including service delivery, customer experience, human-centered design, and data best practices. Internal to ODI, you’ll own both mandatory training administration as well as our professional development program.

 

You're a courageous self-starter who can build impactful programs from the ground up, ensuring performance measurement across all stages to inform improvements and iterations. You’ll look at the California public sector, academia, and industry to identify opportunity areas for upskilling and empowering state teams. You’ll commit to making ODI’s training offerings accessible, using plain language and offering an assortment of training delivery modalities. You'll show state partners how CalAcademy’s offerings prepare their teams to deliver the best possible version of their programs to the Californians they serve.

 

ODI staff reside throughout California. This position provides telework opportunities in accordance with agency telework policies. ODI is currently operating in a hybrid work environment with staff reporting to the office 2 days a week to Sacramento headquarters.

 

Need help understanding the hiring process or have questions about ODI? We'd love to talk to you! Before applying, read through our step by step instructions to apply, or contact us at odi-talent-team@innovation.ca.gov. Please include the position title in the subject line.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details

Job Code #:
JC-460252
Position #(s):
418-100-7500-XXX
Working Title:
Chief Innovation Training Officer
Classification:
C. E. A.
$11,778.00 - $14,032.00 B
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Career Executive Assignment - Non Tenured, Full Time

Department Information

The California Office of Data and Innovation helps deliver better services to the people of California through technology and design. In close partnership with our colleagues in other state departments, we reimagine and deliver more equitable and effective programs and products. We listen to Californians who use a program now or may do so tomorrow and hear about what they need. We build tools and products, create and enhance digital services, conduct research, identify data solutions and offer training. We are a cross-discipline staff with blended backgrounds in design, engineering, product, operations, data, research, policy and strategy. If you can imagine joining this growing, and inclusive team, please apply!

Diversity, Equity, and Inclusion at ODI

Diversity, equity, and inclusion help us deliver better government services to Californians. Fostering diversity inspires better ideas and more innovative thinking. Feeling included nurtures a shared sense of community. This drives us to take collective action on challenging problems. Prioritizing equity ensures we build solutions for people whose needs are often overlooked. We acknowledge our history and present of implicit and structural injustice, bias, and discrimination. We see, hear, and accept each other and the lived experiences we bring to our work. We support each other in learning and developing so we can help all Californians thrive. We understand this work is never done. That’s why we commit to constant improvement.
Department Website: https://innovation.ca.gov/

Special Requirements

A Statement of Qualifications (SOQ) is required. The examination process for this position consists of a Standard State Application (form STD 678), Resume, and SOQ evaluation. The SOQ will be used to evaluate how your education, training, experience, and skills qualify you for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQs must be no more than three (3) pages in length, and typed using no less than 12-point Arial font. The SOQ must address the following questions and in order listed below:
  1. Describe a training program or curriculum you built and executed. Include what the outcomes were.
  2. Based on the duty statement for this role, how would you begin to implement ODI’s mandated statewide training program in user research, design, service delivery, and data practices that will enable the state workforce to better serve Californians? What would be your strategy for the first six months?
  3. Describe your management style when working with and leading a team that must frequently partner with subject matter experts in other divisions (and/or other departments). In your response, describe your experience fostering an inclusive work environment, staff development, collaboration, teamwork, and constructive resolution of conflicts.
  4. Describe your experience as a team leader working within a larger organization, including carrying out a division’s mission and vision, and effectively leading a team toward meeting strategic goals.
Note: Each response must include the number of years of experience you have and must include specific examples to support your response.

When completing your SOQ, do not provide a single, narrative response. Each question above must be addressed one at a time (i.e.: first provide a complete and independent response to Question #1, then a complete and independent response to Question #2, etc.) for consideration. Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to. Please contact the hiring manager if you have any questions or would like further clarification on these requirements.

Write your responses carefully. Evaluation of each candidate will be based on the content of the answers and written communication skills demonstrated in the SOQ.

Other application documents (e.g., resumes, cover letters) do not take the place of the Statement of Qualifications.

Candidates who fail to follow these requirements or who do not provide responses to the specific questions in the order listed will be disqualified from the examination and selection process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/30/2024

Who May Apply

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Data and Innovation
CalHR
Attn: Human Resources Office - Mari Largent
1515 S Street
North Building, Suite 500
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Data and Innovation
CalHR
Human Resources Office - Mari Largent
1810 16th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED AS PART OF THE EXAMINATION PROCESS and must be submitted to be considered for this position. Candidates who fail to submit a SOQ will be eliminated from the examination process. Please read the "Special Requirements" section above for further information.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications

State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities

Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

  • Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
  • Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • At least 5 years of experience in applying adult learning theory to curriculum development and delivery
  • At least 5 years of experience in a supervisory role demonstrating insight and experience related to team development, training, performance evaluation, and staff professional development.
  • Proficiency in software tools relevant to designing, developing, recording, and delivering curriculum both live and on-demand; tracking and analyzing course and learner performance to improve future delivery and outcomes; and administrative tracking of professional development coursework.
  • Ability to develop and implement the program policies and procedures to develop and upskill staff statewide in innovation, service delivery, human-centered design, and data best practices.
  • Demonstrated ability to make strategic decisions that align with the Administration's priorities, as well as organizational goals and objectives, considering both short-term priorities and long-term implications.
  • Demonstrated ability to partner with subject matter experts in data and/or design to develop curricula; demonstrated partnership with leaders in the public and private sectors to effect change.
  • Experience leading initiatives to drive innovation, including the research, development, delivery, and enablement of statewide standards and programs; and policy and program development for high-impact innovations such as emerging technologies.
  • Demonstrated ability to lead and develop curricula that demonstrate cultural competency, implement best practices in adult learning, and are developed and delivered in varying ways to accommodate learning differences and preferences.

Examination Information

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements

If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://innovation.ca.gov/
Hiring Unit Contact:
Brian Rains
(000) -
Brian.rains@innovation.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
RA Coordinators
(916) 322-6997
RACoordinators@calhr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

When completing the State application, STD 678, you must include a description of the duties performed for each position held. You may not move forward in this recruitment if you write “See Resume."

Redact confidential information from all documents you submit for this position. Confidential information includes, but is not limited to:

  • Social security number (CalCareers removes this from the first page of the State application, STD. 678, upon submission)
  • Birthdate
  • Student identification number
  • Driver license number (unless required)
  • Basis of eligibility
  • Examination results
  • LEAP status
  • Marital status
  • Age
You can apply in one of three ways:
  • Online (preferred),
  • U.S. mail, parcel deliver or courier service, or
  • In person
We may fill additional positions from this recruitment. If pending budget approval, include: This position is pending budget approval.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job