Job Posting: Desktop Support Specialist

Department of Public Health

JC-460648
-
Desktop Support Specialist
INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $10,230.00 per Month

Final Filing Date: 1/3/2025

Job Description and Duties

Under general direction of the Information Technology Manger I, the Information Technology Specialist I (ITS I) provides leadership and technical expertise in performing a wide variety of tasks requiring innovative problem-solving  within broadly stated and non-specific guidelines at the Richmond Laboratory Campus of the CDPH.  

The ITS I works independently on assignments and leads teams to complete all tasks for providing client services.  The ITS I assists in the support of the day-to-day operation and maintenance of all information technology (IT) hardware, software, and peripherals.  This includes overall installation, maintenance, and administration of information technology (IT) resources in support of a centralized IT environment.  

The ITS I acts as a project leader, implementer, or technical specialist in support of complex technology systems, including teleprocessing networks, that may affect a large number of people on a long term basis.  The ITS I triages IT help desk tickets as a technical lead.  The ITS l prioritizes and assigns first level support requests to team members, assists with resolution of first level support tickets, handles second level support tickets, and elevates issues to higher level support staff when appropriate.  

The ITS I establishes effective working relationships and collaborations with diverse technical and non-technical staff and management at local, state, and federal agencies.  The ITS l collaborates with program staff members, customers, IT professionals, management, and other stakeholders to support and manage requirements gathering, design, development, testing, integration, implementation, production support and maintenance of new and current systems.

“Upon appointment to this position in the Contra Costa county, employees shall receive a 5 percent pay differential. If an employee transfers out of an eligible location or classification the differential shall be rescinded.”


The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

 

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-460648
Position #(s):
580-155-1402-001
Working Title:
Desktop Support Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
1
Work Location:
Contra Costa County
Telework:
In Office
Job Type:
Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) protects the public's health and supports creation of positive health outcomes for individuals, families and communities in collaboration with local health departments and state, federal and private partners.

This position provides information technology support for programs and their laboratories on CDPH’s Richmond Laboratory Campus, a 29-acre site in Richmond, California.  

Parking and a BART shuttle service is provided.  

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY).  Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

 

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 460648 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

 

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

 

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/3/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health
CCAU Mailing
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento, CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health
CCAU Drop Off
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Ability to provide analysis and solutions for problems and opportunities
  • Experience and training in providing customer service
  • Experience in triaging help desk tickets
  • Experience in trouble-shooting and supporting desktop, peripherals, networks, and printers
  • Experience in:  Anti-Virus & Malware Diagnostics and Remediation; Anti-Virus & Malware Diagnostics and Remediation; Desktop Imaging, Deployment, and Patching; Administrating Network User Accounts, Groups, and Security Permissions; user support for accessing and using network resources, including remote access; Configuring and Using SharePoint sites; Smart-Phone Configuration & Support; Video Conferencing Support; Application Installation, Configuration and Trouble-Shooting; Developing and Documenting Procedures; Developing, Testing, and Documenting Scripts; Training and Mentoring Technical Staff and End-Users; and Emergency Operations Center support.
  • Knowledge of: Microsoft Windows 11; Microsoft Office Products; Microsoft Active Directory; Microsoft PowerShell; Microsoft SharePoint; Microsoft Deployment Toolkit (MDT) & Windows Deployment Services (WDS); Symantec Anti-Virus & Encryption Suites; automated help-desk systems (e.g. Cherwell); teleconferencing systems (e.g. Zoom, Skype, Webex); AT&T VOIP phone systems; Apple iPhone support, imaging, and remote access; Citrix
  • Experience eliciting and documenting business requirements
  • Experience testing applications, including user acceptance testing
  • Effective communication skills, both verbal and written
  • Ability to develop and maintain effective and cooperative working relationships across all levels of government
  • Ability to collaborate effectively with a variety of stakeholders
  • Ability to work independently
  • Ability to lead a team to complete tasks
  • Ability to plan and work under pressure to meet work demands
  • Ability to adapt to changing priorities.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Beulah Mathew
(510) 307-8967
beulah.mathew@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 445-0938
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job