Job Posting: STAFF SERVICES MANAGER I - EMPLOYMENT TEAM 2

California Civil Rights Department

JC-461950
-
STAFF SERVICES MANAGER I - EMPLOYMENT TEAM 2
STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00 per Month

Final Filing Date: 1/23/2025

Job Description and Duties

The Staff Services Manager I (Supervisor) (SSM I) performs a variety of tasks under the direction of the District Administrator (Staff Services Manager II/III) with minimal oversight and substantial authority; may also take direction from the Assistant Deputy Director of Employment. The SSM I serves as a representative of the Department and must exercise good judgment in all interactions with the public by conducting him/herself in an effective and professional manner. The SSM I functions as the lead in a supervisory capacity, coordinating and planning case processing in accordance to Fair Employment and Housing Act, Ralph Civil Rights Act, Unruh Civil Rights Act and the Disabled Persons Act.

You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.

 

  • Requires ability to effectively handle stress, and work in a noisy and fast paced environment.
  • Requires daily use of a telephone, computer, monitor, keyboard, mouse in a workstation for 6.5 to 7 hours per day.
  • Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
  • Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.
  • Requires occasional driving to conduct state business.

              Minimum Requirements

              You will find the Minimum Requirements in the Class Specification.

              Additional Documents

              Position Details

              Job Code #:
              JC-461950
              Position #(s):
              326-275-4800-XXX
              Working Title:
              STAFF SERVICES MANAGER I - EMPLOYMENT TEAM 2
              Classification:
              STAFF SERVICES MANAGER I
              $6,963.00 - $8,650.00
              # of Positions:
              1
              Work Location:
              United States
              Telework:
              Hybrid
              Job Type:
              Permanent, Full Time

              Department Information

              The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

               

              The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

              The CRD receives, investigates conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

              This position is hybrid and will require scheduled in-office days to be established

              with your manager in accordance with Department policy.

              The selected candidate will be assigned to one of our six office locations noted below, and may be required to travel to a CRD designated home office for business purposes.

              Bakersfield
              Fresno
              Los Angeles
              Oakland
              Riverside
              Sacramento

              Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

               

              Department Website: https://calcivilrights.ca.gov/

              Special Requirements

              Please let us know how you heard about our position by taking this brief survey CRD Human Resources Survey (Rev. Oct 2022) (surveymonkey.com)

              Application Instructions

              Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

              Final Filing Date: 1/23/2025

              Who May Apply

              Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

              Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.               Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

              How To Apply

              Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

              Address for Mailing Application Packages

              You may submit your application and any applicable or required documents to:

              California Civil Rights Department
              N/A
              Attn: Human Resources Office - Amy Duarte
              651 Bannon Street Suite 200
              Sacramento, CA 95811

              Address for Drop-Off Application Packages

              You may drop off your application and any applicable or required documents at:

              California Civil Rights Department
              N/A
              Human Resources Office - Amy Duarte
              651 Bannon Street Suite 200
              Sacramento, CA 95811
              09:00 AM - 04:30 PM

              Required Application Package Documents

              The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

              • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
              • Resume is optional. It may be included, but is not required.
              • Statement of Qualifications -

                Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application. Only those candidates who submit all required documents by the final filing date will be considered. Resumes and/or Cover Letters DO NOT take the place of the Statement of Qualifications. Applications without the SOQ will not be considered. Please see the SOQ instructions below for content and formatting information.

              Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

              Desirable Qualifications

              In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
              • Experience managing or acting in a lead capacity for, but not limited to:
                • Demonstrated experience providing or experience assisting with training and staff development
                • Demonstrated understanding of the progressive discipline process
                • Demonstrated experience management or reviewing the work of others
              • Experience conducting investigations and/or analysis that require both gathering facts and then applying legal standards to the evidence
              • Experience analyzing, interpreting and implementing performance standards required by statute, federal grants, or internal policies/priorities
              • Experience/knowledge of case management
              • Experience with computer programs such as Word, Excel, and other database/spreadsheet programs
              • Experience in community organization work, social group work, or other comparable experience in the human relations, industrial relations, or housing industry fields; or
              • Experience as a labor or management representative wit substantial responsibility for the promotion and implementation of fair employment and/or housing practices within a trade, industry or organization
              • Ability to speak a second language (bilingual or American Sign Language preferred, but not required)


              Special Personal Characteristics

              Ability to function in sensitive areas in a tactful and judicious manner; willingness to work irregular hours and to travel widely within an assigned area; demonstrated objectivity and emotional stability; ability to remain flexible and prioritize emergent tasks as assigned, particularly tasks with impending deadlines.

              Benefits

              There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:


              Contact Information

              The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

              Department Website: https://calcivilrights.ca.gov/
              Human Resources Contact:
              Amy Duarte
              (279) 236-8119
              amy.duarte@calcivilrights.ca.gov
              Hiring Unit Contact:
              Sonja Thurman
              (213) 410-1854
              sonja.thurman@calcivilrights.ca.gov

              Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

              EEO Contact:
              EEO OFFICER
              (213) 723-6024
              brenda.valle-balderrama@calcivilrights.ca.gov
              California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

              STATEMENT OF QUALIFICATIONS

              Statement of Qualifications (SOQ)
              Staff Services Manager I

              Instructions: When completing the SOQ, you must title the page “Statement of Qualifications” and include your name and the Job Control number at the top of each page. You must list each question and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font. Your SOQ must address the following:

              1. Provide examples of your experience in reading, interpreting, and applying laws, regulations, and/or company policy/procedures in making determinations in your work product. Please specifically identify the law, regulation, and/or company policy/procedure in question. Also indicate the number of years of experience.
              2. The Staff Services Manager I (SSM I) position requires an ability to guide and supervise a small team of investigative staff. Please identify experience you have in training, conducting shadowing, and/or supervising staff: a) in your current position and b) in previously held positions.
              3. The SSMI position requires carrying a small investigative caseload. Describe your experience in carrying and managing a caseload of work.



              ADDITIONAL APPLICATION INSTRUCTIONS

              Click the link to find out additional information on How To Get A State Job to check for industry related position or Veterans information.


              Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

              All information regarding your employment history               must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

              • "To" and "from" dates (month/day/year)
              • Hours worked per week
              • Private sector job titles
              • Supervisor name and phone number
              • Job duties performed
              • State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).


              Transcripts: If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here. 


              Personally Identifiable Information:
              Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

               


              Equal Opportunity Employer

              The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

              It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

              Application Methods:
              Electronic (Using your CalCareer Account)
              By Mail
              Drop-off
              Print Job