Job Posting: Field Investigator (Norwalk)

Department of Consumer Affairs

JC-462192
-
Field Investigator (Norwalk)
SPECIAL INVESTIGATOR

$5,420.00 - $8,860.00 per Month

Final Filing Date: 1/21/2025

Job Description and Duties

The Contractors State License Board is currently recruiting for a Special Investigator in the Enforcement Division, Norwalk Investigative Center.

This position is located in Norwalk, California.

Under the general direction of the Supervising Special Investigator I (SSI I), the Special Investigator (SI) works at the entry/training, journey, and full journey level to investigate re-active consumer complaints including complex complaints based upon the rules and regulations of the Contractors State License Law.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

New to State Service: Visit the CalHR website at: https://calcareers.ca.gov and job code 462192. Candidates that are new to state service must take the online Special Investigator Examination to establish eligibility: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2740.

Please submit a copy of your degree or unofficial transcripts with the application package if you are using education to meet the minimum qualifications, as specified in the Job Descriptions - CalHR. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Refer to “Application Instructions” and “Additional Instructions” for information on how to apply.

Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-462192
Position #(s):
622-333-8612-004
622-333-8612-XXX
Working Title:
Field Investigator (Norwalk)
Classification:
SPECIAL INVESTIGATOR
$5,420.00 - $6,728.00 A
$6,186.00 - $8,056.00 B
$6,788.00 - $8,860.00 C
# of Positions:
Multiple
Work Location:
Los Angeles County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
Contractors State License Board

Department Information

CONTRACTORS STATE LICENSE BOARD

Established in 1929, the Contractors State License Board mission is to protect consumers by regulating the construction industry through policies that promote the health, safety, and general welfare of the public in matters relating to construction. The Board provides this public service by qualifying and licensing individuals, establishing regulations, enforcing laws and regulations, and providing information so that consumers can make informed decisions.

 

Questions regarding the position can be sent by email to sally.treadway-inong@cslb.ca.gov.


Visit our website at: https://www.cslb.ca.gov


The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring andretaining qualified employees. DCA is committed to diversity, equity,inclusion, and accessibility in carrying out its consumer protectionmission, and DCA solidifies this commitment starting with itsrecruitment efforts. DCA enriches its diversity through a workforcethat reflects the population it serves, delivers successful resultsthrough inclusive team work where all contributions are valued,ensures every employee receives fair opportunities to succeed, andenables all employees to do their best by providing access to tools,resources, information, equipment and career development.

Special Requirements

  • The incumbent is required to submit Medical Clearance prior to being hire.
  • The Incumbent is required to submit fingerprints to the Department of Justice for criminal history background clearance and be cleared before hiring.
  • The incumbent must have a valid California Driver’s License (CDL), a good driving record, and is expected to drive vehicles safely.). Candidate must answer the questions addressing CDL on their application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
  • The incumbent shall participate in the Department of Motor Vehicle (DMV) Employer Pull Notice Program (EPN), which is a process for providing the Department with a report showing the driver’s current public record as recorded by the DMV, and any subsequent convictions, failures to appear, accidents, driver’s license suspensions, driver’s license revocations, or any other actions taken against the driving privilege or license, added to the driver’s DMV record.
  • This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/21/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Contractors State License Board
Attn: Recruitment Technician, 622, JC-462192, FFD 1/21/25
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Contractors State License Board
Recruitment Technician, 622, JC-462192, FFD 1/21/25
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834
The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Investigation techniques and procedures; rules of evidence and court procedures; laws of arrest, search and seizure; legal rights of citizens; and service of legal process, and interviewing techniques; duties of Federal, State, and local law enforcement agencies; provisions of the laws, rules, or regulations enforced or administered; and principles and techniques of personnel management and supervision.

Skill to: Perform investigatory work; and plan, organize, and direct investigations.

Ability to: Interpret and apply laws and regulations to specific situations; gather and analyze facts and evidence; reason logically, draw valid conclusions, and make appropriate recommendations; communicate effectively; prepare written documents and accurate detailed investigation reports clearly and concisely; follow written and oral instructions; participate effectively in investigations and interviews; and establish and maintain cooperative working relationships with Federal, State, local law enforcement agencies, and others, and analyze situations accurately, think and act quickly in emergencies, and take an immediate and effective course of action; develop, organize, prioritize, and manage multiple case investigations, work plans, and other assignments or tasks; review and evaluate the work of others; and provide guidance and constructive feedback.

Desirable candidates will be strong in the following areas:
  1. Time management skills
  2. Organizational skills
  3. Good oral and written communication skills
  4. Analytical skills
  5. Ability to multi-task
  6. Team player
  7. Caseload management skills

Benefits

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

Benefit information can be found on the State Employees (ca.gov) and the Health Benefits - CalPERS websites. 

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Sally Treadway-Inong
(000) - ext: 0000000000
sally.treadway-inong@cslb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(000) -
EEO@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ADDITIONAL INSTRUCTIONS

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your CalCareer Account are highly recommended.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). Examination and Employment Application

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Multiple positions may become available.

Link to Special Investigator examination information: CalCareers

 Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S. Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). The drop off location may be non-operational on weekends and holidays.

Please note that the CalCareer system  WILL NOT  allow you to make changes to your application information once it is submitted. If you have any updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

RPA 622-051 FY 24/25

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job