Job Posting: Staff Services Manager II

Department of Social Services

JC-462854
-
Staff Services Manager II
STAFF SERVICES MANAGER II (SUPERVISORY)

$7,643.00 - $9,496.00 per Month

Final Filing Date: 1/23/2025

Job Description and Duties

Under the direction of the Branch Chief, the Staff Services Manager II (SSM II) is one of three Bureau Chiefs for the Care Provider Management Branch (CPMB). This position has full planning and management responsibility over four units within the Branch, each led by a Staff Service Manager I, and one Staff Services Manager I Specialist. These units maintain and support CPMB’s data system, Guardian, conduct state and federal mandated registry checks, compile and analyze statistical data, provide internal and external training, maintain CPMB’s website, analyze legislation, develop regulations, Provider Information Notices, Regional Office Memos, update and maintain Evaluator Manual, participate and coordinate partner engagement activities, and other policy related assignments. This Bureau also supports all Branch business operations including fiscal, contract, facilities, and new technology projects. This position advises the Branch Chief on key planning issues and develops short and long-range plans to support strategic business goals.


The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Click here to view all the attractive benefits available to state employees!

 

Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey.

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line.  Information about applying for a state job can be found here: Three Steps to a State Job.


You will find additional information about the job in the Duty Statement.

Working Conditions

Incumbent must be able to work a hybrid schedule as determined by the Department of Social Services. CPMB is in Rancho Cordova with free parking on-site. Restaurants including Starbucks, Sandwich Spot and Subway are located within one mile of the office.

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's?primary residence location, and/or the closest CDSS location.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-462854
Position #(s):
800-811-4801-003
Working Title:
Staff Services Manager II
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,643.00 - $9,496.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals?  Do you set high standards for yourself and enjoy a collaborative and challenging work environment?  The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence.  CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.  


The Care Provider Management Branch (CPMB) manages the criminal background check process for all licensed caregivers, their employees, specified volunteers, non-client adults residing in a facility and applicants for registration on the TrustLine Registry and/or the Home Care Registry. This job opportunity is for one Staff Services Manager II position within CPMB in the Community Care Licensing Division.


CDSS Culture

 

CDSS’ goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.

Special Requirements

Please Note:  A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

 

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

The Statement of Qualifications (SOQ) serves as documentation of your experience and ability to present information clearly and concisely in writing. The SOQ must be typed in Arial 12-point font and cannot exceed two pages. Failure to follow SOQ instructions may disqualify you from competing in this recruitment. In the SOQ, please:

• Describe your policy experience as it relates to analyzing legislation, regulation development, budget change proposals, trailer bill language, legislation proposals, development of department correspondence, or other policy assignments.
• Describe how your current and prior work experience qualify you for the position as it relates to the desired qualifications.
• Please describe your management philosophy and how you would meet the needs of your staff.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to interact effectively and achieve results with engaged partners.
• Excellent collaboration skills.
• Ability to analyze and solve problems.
• Ability to make independent, complex decisions.
• Superior verbal and written communication skills.
• Project management experience.
• Knowledge and experience with the Project Approval Lifecycle (PAL).
• Effectively communicate to decision-makers.
• Demonstrated experience interpreting policies, regulations, and laws.
• Ability to meet critical deadlines.
• Strong English grammar, spelling, proofing, and writing skills.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Jenn Reliford
(279) 200-2289
Jenn.Reliford@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job