Job Posting: Business Application Support Specialist

Employment Development Department

JC-463886
-
Business Application Support Specialist
INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $10,230.00 per Month

Final Filing Date: 2/6/2025

Job Description and Duties

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THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you looking for an exciting career? The Employment Development Department (EDD) is looking for a highly motivated and talented technology specialist to join our team. The Business Application Services Engineering group provides services on a cloud platform which supports multi-tier architecture and multi-platform applications to administer benefits through the use of information technology to serve California businesses and citizens.

Under the general direction of the Information Technology Manager I, the Information Technology Specialist I works as a specialist in support for the design of modern application integration architectures, business  application services, organization's enterprise information technology operations, including all associated hardware/software components and the confidential and sensitive data used at the EDD. The  incumbent participates in the integration of new applications, application upgrades, review/refine technical documentation, functional specifications, support product development, application testing, implementation and production migration for departments' business applications;    monitors operational support systems and Service Now tickets to ensure that the department’s business application delivery meet or exceed defined Service Level Agreements.  

The incumbent performs a variety of technical tasks in the engineering and support of the Infrastructure Services Division's lines of business to ensure the availability of EDD's mission critical applications such as Unemployment Insurance Online (UIO), State Disability Insurance Online (SDIO), Paid Family Leave (PFL), and Payroll Tax programs (ACES); and serves as project lead working with other leads and engineers. To stay current with industry standards, the incumbent will support our legacy platforms and coordinates system upgrades and migrations from legacy technologies to the latest standards.

The incumbent must ensure the completed staff work is of high quality and completed in a timely and professional manner. These tasks require the incumbent to have current business knowledge and a significant depth and breadth of technical knowledge and project management methodology experience. The incumbent must stay current on departmental procedures and configuration management standards to ensure compliance. The incumbent significantly contributes toward the growth of the Information Technology Branch (ITB) into a customer-focused services organization by following ITB cultural principles and practices. This position requires the candidate to have a positive work attitude, be proactive and collaborative, provide excellent customer service and communicate effectively with others at various levels.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Position exists at EDD’s Headquarters office at 800 Capitol Mall, Sacramento, California.

  • Close to major freeways, light rail and transit stops
  • Enclosed bicycle parking
  • Close to Old Sacramento, DoCo, shopping, restaurants and entertainment venues
  • Close to Golden1 Center, River Cats @ Raley Field, and future projects at the Railyards

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

May be required to work extended and/or off-shift hours to meet to support mission critical business applications and operational needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-463886
Position #(s):
280-353-1402-044
280-353-1402-012
Working Title:
Business Application Support Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
2
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00am – 5:00pm
Work Week:
Monday – Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.  For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.  In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.  Working at EDD presents many opportunities.  If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Information Technology Specialist I Bulletin

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/6/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Mail In Address
Attn: Job Control #463886
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Drop Off Address
Attn: Job Control #463886
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.
    Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Experience and proficiency with:

  • Application System Support
  • Windows, Linux, VMware
  • MS Project, Visio, SharePoint
  • ITSM, ServiceNow
  • WebLogic, Tableau
  • API Gateway, Firewalls, SFTP

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Nicole Zamora
(916) 654-9291
Nicole.Zamora@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.

  1. Describe how your work experience and education qualifies you for the role and responsibilities of this position based on the desirable qualifications and the duty statement.
  2. Describe your experience and knowledge supporting Infrastructure Services and Enterprise Business Applications, involving multiple teams with technical, and non-technical background in a complex environment.
  3. Describe your knowledge and experience in providing project coordination, procurement  of vendor contracts, and  leading IT enabling services.

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to two or more prompts above may not receive further consideration and may be excluded from the hiring process.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job