Job Posting: Modern Development Environment Chief

Department of Health Care Services

JC-468086
-
Modern Development Environment Chief
INFORMATION TECHNOLOGY MANAGER I

$9,114.00 - $12,213.00 per Month

Final Filing Date: 3/10/2025

Job Description and Duties

Looking for a challenging and rewarding career in healthcare information technology? Each day within the Department of Health Care Services, our employees positively impact the lives of millions of California’s most vulnerable citizens.

The DHCS Modern Development Environment Branch has a great opportunity for an experienced IT professionals who want to lead a team that provides excellent customer service with IT expertise and consultations with business and IT executives and leadership on technical solutions to solve business and IT problems. If you love challenges, leading a dynamic team, working with customers, and want to put your critical thinking, strategic, relationship-building, and problem-solving skills to work, this could be the position for you.

 

Position:
Under the general direction of the Chief, Factory and Engineering Branch (FEB),the Modern Development Environment (MDE) Chief, Information Technology Manager I, is responsible for overseeing and the driving operational excellence, cost management, procurement, access management, and process improvement across the Customer Success Services, Engineering Service Desk and Internal Development Tools Administration within the Medi-Cal Enterprise Systems Modernization Division (MESMD), Enterprise Technology Services (ETS), Department of Health Care Services (DHCS). The incumbent will manage and lead teams providing frontline engineering support, development and optimization of internal tools, and customer success services that support both internal and external stakeholders. This is a critical leadership role that ensures the seamless delivery of services, tools, and operational support that empowers engineering teams to deliver high-impact solutions efficiently and effectively.

 

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-468086
Position #(s):
802-363-1405-XXX
Working Title:
Modern Development Environment Chief
Classification:
INFORMATION TECHNOLOGY MANAGER I
$9,114.00 - $12,213.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of low-income and disabled Californians each and every day.

The mission of DHCS is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services and long-term care. Our vision is to preserve and improve the overall health and well-being of all Californians.


The Enterprise Technology Services Program (ETS) is responsible for designing architecting, building and delivering secure innovative solutions and services that drive health care quality and for information technology (IT) strategy formulation, enterprise architecture, enterprise portfolio management, and enterprise governance. ETS delivers customer service by providing a secure, reliable IT environment to support the program and administrative objectives of the Department of Health Care Services (DHCS), the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards and ensures compliance with state and federal laws and regulations regarding the use of IT and the safeguarding of electronic information; supports a complex portfolio of program systems. 

DHCS is a dynamic department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Department Website: https://www.dhcs.ca.gov

Special Requirements

We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

Your Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing.  Failure to complete an SOQ, substituting the SOQ with a cover letter, use of Artificial Intelligence (AI), or failure to properly follow directions will result in immediate disqualification from further consideration. Your response should be no more than two (2) pages in length, paper size 81/2 X 11 inches, and be formatted with Arial font, size 12 pt. The SOQ must address the following question(s):
  1. Describe your experience establishing key performance indicators (KPIs) for a customer support team. What process did you follow to ensure KPIs were on target?
  2. Describe your experience developing and implementing processes to manage user access, system permissions, and compliance with security policies across engineering platforms and tools. What are some of the tools and platforms you administered?
  3. Describe your experience coaching and mentoring staff. How would you describe your management style and what characteristics do you believe are critical in a leadership role?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/10/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Mailing
Attn: Certification Technician JC-468086
M.S. 1300
P.O. Box 997411
Sacramento, CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services
Drop-Off
HRB Cert Tech JC-468086
1501 Capitol Avenue, Suite 71.1501
Sacramento, CA 95814
Drop-off location is open weekdays; closed on weekends and holidays
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - See Special Requirements for Statement of Qualifications.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Proven experience leading operations, service desk, or customer support teams in a technical environment, preferably within an agile and cloud-based development context.
• Strong background in managing budgets, vendor relationships, and procurement processes.
• Demonstrated ability to develop and implement processes that enhance system performance, user access management, and service delivery.
• Experience in managing internal development tools and platforms that support software engineering teams.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.
• Strong leadership capabilities with a focus on team development, performance management, and fostering a culture of continuous improvement.

Benefits

DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some of these benefits:

 

  • Medical benefits, including health, dental, and vision insurance
  • Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
  • Pension where employees contribute monthly, as does the Department
  • Health insurance in retirement
  • Employee Assistance Program
  • Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.

 

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dhcs.ca.gov
Hiring Unit Contact:
Meghan Kilby
(916) 713-8054
meghan.kilby@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. 

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.  
A completed state application (STD. 678) and any documents list under “Required Application Documents” must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

Here is the link to the exam bulletin for IT Manager I.

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov.
 
For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov.


Testing and Exam Information

**IMPORTANT**


Candidates must ensure they have the experience and/or education for the minimum qualifications (MQ) prior to taking the exam for this classification.  Please ensure you met and exceeded the required time when using experience to meet the MQs.  For example, one year of experience would be January 1, 2023 through January 1, 2024.  Taking the exam prior to January 1, 2024, would result in you not meeting the MQs. You may not round up your time and should not take the exam prior to meeting the full required experience. Taking an exam prematurely will make you ineligible. You may be subject to a penalty period that could be up to one year.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job