Job Posting: ServiceNow Administrator

Department of Toxic Substances Control

JC-471124
-
ServiceNow Administrator
INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $10,230.00 per Month

Final Filing Date: 4/1/2025

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job

Job Description and Duties

Are you seeking a rewarding career? Every day, CalEPA plays a pivotal role in enhancing the lives of millions in California. We are excited to offer an exceptional opportunity for experienced IT professionals driven by a passion to apply their knowledge towards delivering unparalleled customer service and provide leadership in technical consultations. This role involves collaborating with the other Board, Department, or Offices (BDO) within CalEPA, along with business and IT leaders to develop and maintain solutions for complex challenges.


If you're someone who thrives on challenges, enjoys a fast-paced setting, loves engaging with clients, and is eager to apply your analytical, strategic, and problem-solving talents, this role could be your perfect match.

As an Information Technology Specialist I working for the Office of the Secretary you will have the opportunity to:

  • Thrive in a dynamic, fast-paced setting wearing multiple hats any given day
  • Act as the lead ServiceNow administrator across CalEPA’s production, development, and test environments
  • Oversee and manage Information Technology Projects within CalEPA
  • Offer expert knowledge on backend technologies of the Microsoft Office365 platform, including administrative portals, ensuring system uptime, and managing license allocations/resources
  • Act as the subject matter expert and lead within the Video Collaboration Services team, by utilizing advanced technologies to facilitate video conferencing for both public and internal staff meetings
  • Lead the small support team, collaborating closely with security personnel, network experts, and solution architects to provide superior customer service and effective problem-solving to resolve customers' issues in a timely and efficient manner

You will find additional information about the job in the Duty Statement.

Working Conditions

A hybrid telework schedule may be available for this position. In-office 2 days a week.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-471124
Position #(s):
810-250-1402-010
Working Title:
ServiceNow Administrator
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Headquarters

Department Information

This position is located at our Headquarters office in Downtown Sacramento, CA.

 

The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).

 

Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

 

Our Vision: All of California is thriving in a healthy environment.

 

Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products. Join DTSC to improve the lives of all Californians!

DTSC Recruitment Survey:

Click here to complete the DTSC recruitment survey. 

Department Website: http://www.dtsc.ca.gov/

Special Requirements

This position has been reposted. If you have previously applied for JC-461094 your application will NOT be considered. Therefore, you must apply to JC-471124 to be considered.


A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

 

The SOQ should be 2 pages maximum, be clearly written and well-organized, and Arial font size 12.

 

Your SOQ should address the following questions:

 

1. Can you outline your experience and expertise in providing support for the ServiceNow platform, including specific examples of successful incident resolution, system optimizations, and your proficiency in addressing various modules within the platform?

2. How have you demonstrated proficiency in Service Desk support, and what specific skills and experiences qualify you to effectively handle incident resolution, user inquiries, and ensure optimal functionality within a Service Desk environment?

3. How do your qualifications and experience align with providing effective project management support? Can you provide examples of successfully overseeing projects, coordinating teams, and ensuring the timely and efficient delivery of project goals within established parameters?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/1/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Toxic Substances Control
CalEPA
Attn: Michelle Sinclair (25-13A)
1001 I Street
Sacramento, CA 95814-2828

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Toxic Substances Control
CA Environmental Protection Agency
Michelle Sinclair (25-13A)
1001 I Street
Sacramento, CA 95814-2828
Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Desirable Qualifications We Look For:

  • Project Management Expertise: Demonstrated experience managing complex IT projects using recognized methodologies such as the California Department of Technology (CDT) Project Approval Lifecycle process, Project Management Institute, Project Management Body of Knowledge (PMI-PMBOK), and California Project Management Methodology (CA-PMM)
  • ServiceNow Administration Skills: Proficiency in serving as an administrator for ServiceNow platforms, including optimizing performance, configuring new implementations, and developing processes and procedures for ongoing management
  • Microsoft O365 Administration Experience: Background in administering Microsoft O365 environments, including strategy development, infrastructure architecture, incident and problem resolution, and software deployment
  • Technical Proficiency: Demonstrated expertise in desktop, server, and cloud support, including experience with Microsoft Office software and familiarity with IT service management best practices
  • Leadership Abilities: Proven ability to lead teams effectively, including the ability to mentor and guide junior team members, coordinate process improvements, and ensure adherence to Service Level Agreement (SLA) guidelines
  • Communication Skills: Written and verbal communication skills, with the ability to effectively consult, advise, and communicate with all levels of staff, including executive management, regarding IT issues and solutions
  • Customer Service Orientation: Customer service skills with a commitment to providing timely and complete assistance to service desk requests, ensuring high levels of customer satisfaction
  • Analytical Thinking: Problem-solving skills with the ability to analyze complex IT issues, identify root causes, and implement effective solutions
  • Confidentiality and Integrity: Ability to handle sensitive and confidential information with discretion and integrity, maintaining the security and privacy of CalEPA's IT systems and data
  • Adaptability and Flexibility: Ability to adapt to changing priorities, work effectively under pressure, and meet critical deadlines in a dynamic and fast-paced environment
  • Team Collaboration: Proven ability to work collaboratively with others in a team environment, fostering a positive and productive work culture
  • Continuous Learning: Commitment to continuous learning and professional development, staying updated on emerging technologies, trends, and best practices in the field of information technology
  • Attention to Detail: Attention to detail with a focus on accuracy in performing administrative duties, adhering to agency policies, rules, and procedures, and reporting time and activities accurately

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.dtsc.ca.gov/
Human Resources Contact:
Mike Marshall
(916) 883-0967
Mike.Marshall@EPA.ca.gov
Hiring Unit Contact:
Michelle Sinclair
(916) 445-2006
Michelle.Sinclair@EPA.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 324-3095
OCR@dtsc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

 

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

 

For mail-in or drop-off applications, please include JC# 471124 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

 

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer. 

 

Foreign Degrees

 

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

 

Foreign education credential evaluation services can be found at https://www.naces.org.


DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.).

Examination Information

List eligibility is established through an examination process in which one must apply and successfully pass the examination for the classification. If you have not established list eligibility for the Information Technology Specialist I, please click on the link to the examination bulletin for more information

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.