Job Posting: Field Technology Support Analyst (FAS Specialist)

Department of Social Services

JC-471803
-
Field Technology Support Analyst (FAS Specialist)
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/23/2025

Job Description and Duties

This is a re-post. If you previously applied, there is no need to re-apply as your application is on file and will be considered.

The Department of Social Services (CDSS), Community Care Licensing Division (CCLD), Information Technology Liaison Bureau (ITLB) is currently accepting applications for one Associate Governmental Program Analyst (AGPA) statewide. This position will be subject to telecommute standards set forth by CDSS that may include telecommute options. Are you looking for challenging and meaningful work? Are you a highly motivated person that values a positive and empowering work environment? Do you want to join a team that prioritizes continuous technological improvement? If so, then ITLB is where you need to be!

The AGPA provides essential support and troubleshooting for approximately 1,100 end-users statewide. The AGPA delivers direct and immediate assistance for problem-solving related to the HCL Notes Field Automation System (FAS), the Licensing Information System (LIS), and other data systems currently in use or under development, both in office and field locations, offers expert direction on issues of navigation, form & visit type selection, digital signature capture functions, printing procedures, list & view data elements, complaint documentation & routing, etc., as well as distinguishes program specific procedural differences in reports, document requirements & preparations. The AGPA uses a ServiceNow incident ticketing program to record the nature, number & origin of calls, identify systemic issues & suggest solutions and program changes to improve and enhance the FAS and LIS. Analysis of the data from the ticketing program to recognize problem patterns & training needs is a key component of this position. The AGPA will provide insight & information regarding the development, testing, deployment, and implementation of system changes as mirrored by field users and statewide travel to conduct training for users individually and at LPA academies, which is a critical function. The position may require occasional overtime. The AGPA must have working knowledge of the FAS and LIS and the ability to provide training, identify systemic issues, suggest solutions and program changes to improve and enhance FAS and LIS, analyze data from the ticketing program to recognize problem patterns, training needs as well as assist in maintaining current documentation in & about the FAS database as updates occur, will participate in meetings and discussion on data system changes, problems, and enhancements.

Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey.

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line.  Information about applying for a state job can be found here: Three Steps to a State Job.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position may be eligible for a hybrid Telework schedule for eligible applicants residing in California. A hybrid Telework schedule includes working remotely and physically reporting to the office.


• In Office refers to all working days.

• Hybrid refers to some working days in office and other days Telework eligible.

• Telework refers to all working days at approved alternate work location.

Position maybe located in any of the following offices within CCLD: Chico, El Segundo, Fresno, Goleta/Santa Barbara, Monterey Park, Oakland, Orange, Palmdale, Riverside, Sacramento, Santa Rosa, San Bruno, San Diego, San Jose, or Woodland Hills.

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-471803
Position #(s):
800-812-5393-002
Working Title:
Field Technology Support Analyst (FAS Specialist)
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,855.00 - $7,327.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.


It is the mission of the Community Care Licensing Division to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.


CDSS Guiding Principles

 

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

 

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

 

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

 

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

 

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

Please Note:  A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

 

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Applications submitted without a Statement of Qualifications (SOQ) or those that do not address the specific statements below will not be considered. For the SOQ, please limit your response to a maximum of two pages using Times New Roman, 12-point font. Organize your answers by numbering them 1-3 and highlight your relevant experience that qualifies you for this position. For each question, please provide one or more specific project examples.

1. Describe your education and experience that makes you the best fit for the position
2. Reflecting on your past projects or roles, describe a time when you had to learn and adapt to a new technology quickly. What resources did you utilize, and how did you ensure your proficiency? How did this experience prepare you for continuous technological improvement?
3. In your current role, how do you maintain a consistent level of service quality, even when faced with competing priorities or challenging issues.

A notation or reference to other materials, such as resumes or applications, will not be substituted for the SOQ. Applications will be screened and only the most qualified that include the SOQ will be interviewed.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of Community Care Licensing and Licensing data systems is desirable

• Ability to establish and maintain effective and beneficial relationships with internal and external customers, & experience with the development of service requests and business documents is critical

• Excellent customer service skills and strong problem-solving, decision-making, critical thinking, and strong written and oral communication skills

• Knowledge using Microsoft Office Word, Excel, Outlook, PowerPoint, Visio, and SharePoint.

• Skilled with CCLD automation policies, HCL Notes FAS Application, and field experience are critical to this position's success.

• Ability to maintain a high level of proficiency in existing technical systems while demonstrating a strong aptitude for learning and integrating future technologies.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Jung "Colleen" Park
(916) 268-3976
jung.park@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job