Job Posting: Bilingual Spanish - Staff Services Analyst

Department of Social Services

JC-473614
-
Bilingual Spanish - Staff Services Analyst
STAFF SERVICES ANALYST

$3,749.00 - $6,093.00 per Month

Final Filing Date: 4/18/2025

Job Description and Duties

CDSS is seeking two (2) bilingual Staff Services Analyst (SSA). Under the general direction of the Staff Services Manager I, the SSA performs work of average difficulty and complexity for analytical staff. Specifically, the SSA is responsible for the development and oversight of language and communication access services (e.g., American Sign Language interpretation, spoken language interpretation, and captioning) contracts; coordination of communication access requests submitted to the OOE; providing and facilitating equal language and communication access for people who are Deaf, and hard of hearing; and assist in providing information, training, and technical assistance related to communication access and accessibility.

CDSS is an equal opportunity employer, and the Operations Bureau actively seeks a diverse pool of applicant with professional experience in Spanish interpreting.

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs.

Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey.

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line.  Information about applying for a state job can be found here: Three Steps to a State Job.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is a statewide recruitment, the incumbent will be headquartered in the county nearest their residence, within the following counties: Butte, Los Angeles, Fresno, Santa Barbara, Alameda, Orange, Riverside, Sacramento, San Mateo, San Diego, Santa Clara, Santa Rosa.

Telework may be allowable based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per CDSS’ Telework Policy and in accordance with Government Code Sections 14200 – 14203 for employees residing in California.

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.


If telework/remote work ends, the position will have to report to CDSS headquarters in Sacramento/ or the closest CDSS office nearest of incumbent’s residence.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-473614
Position #(s):
800-402-5157-XXX
Working Title:
Bilingual Spanish - Staff Services Analyst
Classification:
STAFF SERVICES ANALYST
$3,749.00 - $4,698.00 A
$4,059.00 - $5,081.00 B
$4,868.00 - $6,093.00 C
# of Positions:
2
Work Location:
United States
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.


The mission of the Civil Rights, Accessibility, and Resource Equity (CARE) Branch is to provide state level leadership and direction to ensure compliance with civil rights laws and to promote and foster policies and practices that ensure equitable access in alignment with the Department's equity goals. The Interpretation and Communication Access Section (ICAS) facilitates access to critical information and programs for people with disabilities, people who are Deaf, hard of hearing, and people who speak a primary language other than English. The ICAS is responsible for the coordination and administration of communication access services (e.g., American Sign Language (ASL) and spoken language interpretation and captioning) contracts; providing and facilitating equal communication access for people who speak a primary language other than English and those who are Deaf, DeafBlind, Deaf Disabled, Hard of Hearing, and Late-Deafened.

CDSS Guiding Principles

 

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

 

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

 

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

 

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

 

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

  • The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Please Note:  A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

 

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Bilingual - Proficiency in Spanish

All interested applicants are required to submit a Statement of Qualifications that is:
* typed,
* no more than (2) pages;
* Arial 11-point size font;
* 1-inch margin all four sides of the page;
* answering the question in numerical order; and
* insert the sequential number with your answer for each of the following questions):

1. Describe how your education, work experience, training, and skills qualify you for this bilingual position as it applies to the duty statement.

2. This position requires knowledge of and experience in scheduling, coordinating, and providing interpretation services. Please describe how your knowledge and/or experience would help qualify you to be successful in this position.

A resume will not be accepted in place of the Statement of Qualifications and failure to submit a Statement of Qualifying addressing the questions identified in its order will result in removal from consideration.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/18/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

* Native-like fluency in both Spanish and English;
* Mastering grammar, vocabulary, and colloquialisms in both languages;
* Demonstrating a strong understanding of cultural nuances;
* Demonstrating the ability to accurately interpret complex information across languages;
* Preferably, 3+ years of interpreting experience;
* Maintaining confidentiality as required within the Federal/State laws and agencies/departments' policies;
* Excellent listening skills to accurately capture the meaning of the speaker;
* Clear and concise delivery of interpretations;
* Ability to adapt communication style to different situations;
* Excellent attendance, including punctuality;
* Positive interpersonal skills and ability to interact and interpret with a wide variety of people; and
* Ability to travel.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Brian Bobbie
(916) 956-2706
brian.bobbie@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job