Job Posting: Agile Delivery Manager

Department of Health Care Services

JC-474645
-
Agile Delivery Manager
INFORMATION TECHNOLOGY MANAGER I

$9,114.00 - $12,213.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/27/2025

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role.

About this Role:

Under the general direction of the Factory and Engineering Branch Chief, the Agile Delivery Manager will lead efforts to modernize legacy IT delivery models by guiding teams through the transition from traditional waterfall practices to agile and iterative delivery approaches. The incumbent will serve as a critical liaison between delivery teams, program stakeholders, and executive leadership, ensuring timely and transparent communication of priorities, timelines, and delivery progress.

DHCS is the designated single state agency responsible for administering California’s Medicaid Program (Medi-Cal). Medi-Cal is a public health insurance program which provides needed health care services for low-income individuals including families with children, seniors, persons with disabilities, foster care, pregnant women and low income people with specific diseases such as tuberculosis, breast cancer or HIV/AIDS. Medi-Cal is financed equally by the state and federal government. The Medi-Cal program spans across multiple California Health & Human Services (CHHS) departments and DHCS defines California’s Medicaid Enterprise System (MES) as the collection of systems and other technical components used by the business processes in the management of the enterprise.

Full benefits packages available for employee and dependents.

Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!

Pending Human Resource Department Approval.

You will find additional information about the job in the Duty Statement.

Working Conditions

Please see the Telework Information section below for telework details.

This is a statewide recruitment, and the position may be located in, but not limited to, the following locations: Sacramento, San Francisco, Orange (Santa Ana), San Bernardino (Rancho Cucamonga), San Diego and Los Angeles.

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-474645
Position #(s):
802-363-1405-XXX
Working Title:
Agile Delivery Manager
Classification:
INFORMATION TECHNOLOGY MANAGER I
$9,114.00 - $12,213.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.


Special Requirements

Simple Application Steps

 

If you are interested in this position, complete the following simple steps:

 

  1. Review the education and experience minimum qualifications (MQ’s) of the Information Technology Manager I. See the Minimum Requirements section above.
  2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
  3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
  4. Once you have applied, take the Information Technology Manager I Examination.

 


Statement of Qualifications Requirement Section

 

The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. We request that you refrain from using Artificial Intelligence (AI) assistance while crafting your response. This allows us to evaluate and comprehend your personal writing style, communication skills, and abilities accurately.

The SOQ must be typed, no more than two pages (2) in length and 12 pt. Arial font. The SOQ must address the following:

  1. Describe your experience managing delivery teams and how you have led Agile transformations or modernized legacy systems.
  2. Share an example where you communicated critical delivery changes or risks to executive leadership and program stakeholders.
  3. How have you fostered Agile best practices in teams with limited prior experience in modern delivery methods?


Candidates who do not complete and submit an SOQ may not be considered for this position.

 

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 6/27/2025

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.     Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Health Care Services
    Mailing
    Attn: Certification Technician JC-474645
    M.S. 1300
    P.O. Box 997411
    Sacramento, CA 95899-7411

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Health Care Services
    Drop-Off
    Certification Section JC-474645
    1501 Capitol Avenue, Suite 71.1501
    Sacramento, CA 95814
    Monday – Friday (excluding holidays)
    08:00 AM - 04:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is required and must be included.
    • Statement of Qualifications -

      Refer to the Statement of Qualifications Requirement Section for instructions.

    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
    • Relevant certifications such as Certified ScrumMaster (CSM), Agile Certified Practitioner (PMI-ACP), or SAFe Agilist.
    • Experience working in Agile environments, with a strong understanding of the Scrum framework.
    • Strong understanding of software development processes and technologies, enabling effective collaboration with technical teams.
    • Strong leadership skills with the ability to motivate, guide, and support cross-functional teams.
    • Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
    • Strong analytical and problem-solving skills to identify issues and develop effective solutions.

    Benefits

    DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

     

    • Continuous and ongoing training
    • Diversity, Equity, and Inclusion program activities
    • Employee Assistance Program (EAP)

     

    Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

     

    • Medical, including health, dental, and vision insurance.
    • Paid Holidays and vacation/leave
    • Defined retirement program
    • Savings Plus Program (401(k), 457)
    • Medical/Dependent Care Reimbursement Accounts

     

    Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary


    DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

     

    We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link. This survey is not required to be considered for this position.

    Contact Information

    The Hiring Unit Contact is available to answer questions regarding the position or application process.

    Hiring Unit Contact:
    Meghan Kilby
    (916) 713-8054
    meghan.kilby@dhcs.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO Officer
    (916) 440-7370
    civilrights@dhcs.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Telework Information

    Currently, the DHCS standard for hybrid work is a minimum of two days per week in-person and site-based and up to three teleworking days per week in accordance with DHCS’ Telework Program and Government Code sections 14200 – 14203. This position may be eligible for telework up to five days a week, contingent on operational business needs.Telework is available to California residents, and proof of residency may be required. The amount of telework is at the discretion of the Department and is subject to change.

    The selected candidate will be assigned an available DHCS office closest to their residence prior to their start date. The selected candidate will be required to report to their assigned DHCS office and other DHCS locations as needed.

    Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

    For a list of possible DHCS office assignment locations, please reference the reporting location document attached to the duty statement on this job advertisement.

    Additional Information

    Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

     

    Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

     

    Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

     

    All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).

     

    If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov. For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job