Job Posting: ServiceNow Engineer

Department of Toxic Substances Control

JC-475133
-
ServiceNow Engineer
INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $10,230.00 per Month

Final Filing Date: 5/7/2025

Job Description and Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world is easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve California by protecting our environment from toxic and hazardous waste. We serve because we care!

 

As an Information Technology Specialist I you will have the opportunity to:

  • Serve as a functional administrator for ServiceNow using a high degree of independence and technical expertise in assisting customers with defining and identifying their business needs
  • Participate in regular Stakeholder meetings to discuss upcoming changes and issues to ServiceNow to ensure adherence to DTSC governance standards
  • Review proposed changes to ServiceNow and recommend approval or denial of changes
  • Provides production support and facilitates patches, updates, and configuration changes to ServiceNow
  • Support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the ServiceNow platform as well as configuring custom integrations with other IT application services within the organization
  • Conduct requirements gathering sessions with customers to accurately design and implement workflows, edit workflows and ensure adherence to appropriate approvals and fulfillment

Desirable Qualifications We Look For:

  • Proven expertise in configuring and customizing modules such as ITSM, HAM/SAM, HRSD, S2P, and Employee Center, also skilled in building workflows, scripting, designing UI policies, developing catalog items, and creating custom applications
  • Proficiency in JavaScript, REST APIs, and MID Server configuration for seamless system integrations
  • Hands-on everything experience working within Agile development teams and utilizing DevOps tools to support continuous integration and continuous delivery (CI/CD) pipelines
  • Familiar with principles of human-centered design, plain language standards, and accessibility compliance to enhance user experience and usability
  • Solid understanding of security, governance, and compliance practices within SaaS environment
  • Demonstrated ability to work effectively with cross-functional and distributed teams
  • Experienced in collaborating with stakeholders across all levels of an organization to align technical solutions with business goals
  • ServiceNow Certified System Administrator (CSA0, ServiceNow Certified Application Developer (CAD) preferred
  • Strong written and verbal communication skills, with the ability to produce clear documentation for both technical and non-technical audiences

You will find additional information about the job in the Duty Statement.

Working Conditions

A hybrid telework schedule may be available for this position. The position is headquartered in Downtown Sacramento, CA.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-475133
Position #(s):
810-250-1402-017
Working Title:
ServiceNow Engineer
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Headquarters

Department Information

This position is located at our Headquarters office in Downtown Sacramento, CA.

 

The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).

 

Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

 

Our Vision: All of California is thriving in a healthy environment.

 

Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products. Join DTSC to improve the lives of all Californians!

DTSC Recruitment Survey:

Click here to complete the DTSC recruitment survey. 

Department Website: http://www.dtsc.ca.gov/

Special Requirements

Statement of Qualification (SOQ) Instructions

 

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

 

The SOQ should be no more than 1 page(s) in length, be clearly written and well-organized, contain no more than (five) grammatical spelling errors, and Arial font size 12 with the questions copied above the response.

 

Your SOQ should address the following:

 

1. Considering the duty statement and desired qualifications, how does your professional background, including work experience, training, and education, make you a string candidate for this position?

 

2. Can you describe your experience with ServiceNow scripting and automation, including any specific tools, techniques, or use cases you’ve worked with?

 

3. Share an example of a time when you identified and resolved a performance issue within a ServiceNow application. What steps did you take, and what was the outcome?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Toxic Substances Control
Headquarters
Attn: Talent Acquisition
P.O. Box 806
Sacramento, CA 95812-0806

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Toxic Substances Control
CalEPA
Talent Acquisition 21
1001 I Street
Sacramento, CA 95814-2828
Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.dtsc.ca.gov/
Human Resources Contact:
Talent Acquisition
(279) 895-5034
Talent@dtsc.ca.gov
Hiring Unit Contact:
Uwa Oviawe
(916) 302-0305
Uwa.Oviawe@dtsc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 324-3095
OCR@dtsc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

 

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

 

For mail-in or drop-off applications, please include JC# 475133 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

 

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer. 

 

Foreign Degrees

 

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

 

Foreign education credential evaluation services can be found at https://www.naces.org.


DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.).

Examination Information

List eligibility is established through an examination process in which one must apply and successfully pass the examination for the classification. If you have not established list eligibility for the Information Technology Specialist I, please click on the link to the examination bulletin for more information

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job