Job Posting: Software Support Specialist

Department of Public Health

JC-478139
-
Software Support Specialist
INFORMATION TECHNOLOGY ASSOCIATE

$4,791.00 - $8,485.00 per Month

Final Filing Date: 5/30/2025

Job Description and Duties

The Information Technology Associate (ITA) functions as an independent technical specialist, overseeing applications built on the Microsoft Power Platform and providing tier-one support to both external and internal users. Operating within the Software Engineering Domain, the ITA plays a vital role in maintaining production applications, troubleshooting software issues, and supporting development efforts on the Microsoft Dynamics 365 low-code/no-code platform, along with other software frameworks.

This position involves ongoing support for production software applications and requires regular engagement with managers, technical staff, and system users to analyze problems and identify efficient solutions. The ITA is responsible for troubleshooting software defects based on feedback received through the application help desk ticketing system and internal staff evaluations.

Clear and effective communication is essential, as the ITA interacts with customers, co-workers, and management through discussions, meetings, and documentation. Coordinating and participating in application walkthroughs is a key part of the role, ensuring that technical processes are understood and optimized. Acting as the primary point of contact for first-level help desk support, the ITA serves as a technical specialist in problem-solving and best practices for software applications.

Beyond technical support, the ITA provides recommendations that enhance application usage and efficiency, contributing to CDPH's strategic planning and goals. By maintaining a proactive approach to troubleshooting and system improvements, this role ensures that applications remain effective, responsive, and aligned with organizational needs.

You will find additional information about the job in the Duty Statement.

Working Conditions

Telework Information:

 

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

 

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

 

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-478139
Position #(s):
580-150-1401-002
Working Title:
Software Support Specialist
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information resources and technology.

The Enterprise Platform Services Branch is responsible for developing enterprise features impacting all applications while leveraging technology to advance departmental goals of reuse and sustainability.

This is an exciting opportunity to work in a fast-paced agile environment. We are a collaborative, fun, tightknit team developing and supporting applications built on a low-code/no-code framework. We are looking for a motivated self-starter who can work independently as well with a team. This is a hybrid telework position.

The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

  

New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.

 

*The CDPH is not currently an E-Verify employer.

Department Website: https://www.cdph.ca.gov

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY).  Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

 

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #  478139 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

 

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

 

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/30/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health
CCAU Mailing
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento, CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health
CCAU Drop Off
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting.  Any applications received that do not provide a written response to the SOQ may be rejected.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience supporting software in a help desk setting
  • Familiarity with Microsoft Dynamics 365 and low-code/no-code development 
  • Strong problem-solving skills with experience in software troubleshooting and support 
  • Proficiency in help desk ticketing systems for managing and resolving technical issues 
  • Ability to analyze and interpret data to provide actionable business insights 
  • Excellent communication skills for collaborating with technical teams, management, and end users 
  • Experience conducting application walkthroughs and providing training or support to users 
  • Understanding of best practices in application security and data integrity 
  • Ability to document and report on software defects, solutions, and technical recommendations 
  • Strong organizational skills to manage multiple tasks and prioritize troubleshooting requests

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.cdph.ca.gov
Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Erlene Jara
(279) 217-0729
Erlene.Jara@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 445-0938
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ) Instructions:

Please describe how your education and experience makes you qualified for this position by addressing the desirable qualifications and the duties outlined in the Job Posting and Duty Statement. Please be specific about your knowledge, skills, and abilities. The Statement of Qualifications (SOQ) must be typed, no more than 2-pages in length with 1-inch margins, in Arial 12-point font. The SOQ must include the candidate’s name and position applied for in the top right of the SOQ. Candidates are also required to include a resume with their submission; however, please note, resumes will not be accepted in lieu of the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job