Job Posting: Service Desk and Field Support Associate

Department of Food & Agriculture

JC-482403
-
Service Desk and Field Support Associate
INFORMATION TECHNOLOGY ASSOCIATE

$4,791.00 - $7,716.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/11/2025

Job Description and Duties

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

The Service Desk and Field Support Associate will deliver essential technical support to CDFA locations across a wide range of counties, including Kern, Mono, Tulare, Fresno, and Stanislaus. Travel is a key aspect of the role, involving occasional overnight stays to ensure effective service delivery and address the diverse needs of the department across the region. The position includes adapting to varying schedules to accommodate the demands of supporting multiple locations, contributing to the maintenance of high service standards throughout the state.

The role also encompasses coordinating logistics and managing time efficiently while traveling, ensuring all necessary equipment and resources are available during assignments. This includes addressing the unique challenges of providing support in diverse settings, from urban offices to remote sites, to uphold the department’s operational efficiency and reliability.

Candidates may perform these essential functions with or without reasonable accommodation.

You will find additional information about the job in the Duty Statement.

Working Conditions

The duties of this position are primarily conducted indoors in an office environment. The incumbent will have a workstation with modular furniture, an adjustable rolling chair, a computer with various software programs, a telephone with voicemail, and stationary filing drawers and bins. The position requires the ability to sit for extended periods of time and operate a personal computer utilizing a mouse and keyboard.

The incumbent must be able to give presentations, participate at meetings, and interact with other staff. They must also be able to: push buttons on a keyboard, calculator, photocopy machine, facsimile machine, and telephone; grasp papers, small objects, and manuals; access upper and lower files and cabinets; and exert up to 15 lbs. of force occasionally and/or a negligible amount of force frequently in order to move or position objects.

Travel to various CDFA facilities and sites throughout the state as needed using various means of transportation systems; overnight stays, and weekend and off-shift work may be required.

Incumbent must live within 30 miles of Fresno County to facilitate support to regional offices.

Regular or recurring telework may occur as part of the incumbent’s ongoing regular schedule in accordance with CDFAs Telework Policy.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-482403
Position #(s):
018-015-1401-018
Working Title:
Service Desk and Field Support Associate
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Fresno County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Information Technology Services Division (ITSD) is responsible for the oversight and management of all information technology and telecommunications activities including, but not limited to, information technology, information security, and telecommunications personnel, contractors, systems, assets, projects, purchases, and contracts. ITSD is tasked with ensuring compliance with state information technology policy and conformance to state information technology and telecommunications policy and enterprise architecture. The range of services that ITSD provides encompasses the areas of Technology Governance, Applications Development Services, Customer Support and Services, IT Infrastructure Operations, Enterprise Architecture, Procurement, and Information Security. ITSD provides IT services to over 2,000 employees in eight major program areas as well as executive and administrative staff distributed over 100 locations throughout the state.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/11/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Food & Agriculture
Attn: Human Resource Branch JC-482403
1220 N Street, Room 242
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Food & Agriculture
Human Resource Branch JC-482403
1220 N Street, Room 242
Sacramento, CA 95814
ELECTRONIC APPLICATION IS PREFERRED. All mail or drop-off applications must include JC-482403
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of:


- Knowledge and experience maintaining and troubleshooting desktop and network printers.


- Knowledge and experience supporting smart phones, tablets, and other mobile devices.


- Knowledge and experience with Microsoft Office365 configuration, imaging, support, and deployment.


- Knowledge and experience with Microsoft Windows operating systems, configurations, Active Directory, and Group Policy.


- Knowledge and experience with Mobile Device Management tools, such as Intune and Quick Assist


- Knowledge of networking essentials.


- Knowledge of principles and best practices for end-user device security.


- Knowledge of software licensing principles and practices.


Ability to:


- Adapt to changing priorities and manage multiple concurrent assignments.


- Apply technical knowledge effectively and methodically.


- Be proactive, positive, and open-minded to direction and new ideas, be flexible with shifting priorities and situations.


- Communicate effectively with technical and non-technical personnel with various levels of IT knowledge, verbally and in writing.


- Conduct end-user training.


- Demonstrate exceptional customer relationship skills.


- Demonstrate strong interpersonal skills.


- Establish and maintain cooperative working relationships with all levels of staff and management.


- Sit or stand for long periods of time.


- Travel regularly to CDFA locations.


- Work collaboratively with multiple teams within IT.


- Work excess hours to meet organizational needs, when required.


- Work independently, at times under pressure, in completing assigned work and meeting required deadlines.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Rudy Martinez
(916) 208-0046
rudy.martinez@cdfa.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Civil Rights
(916) 654-1005
Civil_Rights@cdfa.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Hard Copy Applications

If you are dropping off or mailing in your application, please use the Examination/Employment Application, STD 678 Revised 06/2024 version.

Additional Information

Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application.

If the classification you are applying for has an education requirement, transcripts will be required to verify you meet the minimum qualifications of the classification. Please be sure to redact any confidential information before uploading your transcripts.

Upon hire you may be required to provide official sealed transcripts or an original degree or certificate.

Applicants with foreign degrees may be asked to provide an official foreign transcript evaluation which indicates course work is equivalent to a degree from an accredited U.S. College or University.

This position may require a medical clearance.

Alternate Classifications and Training and Development assignments may be considered.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job