Job Posting: General Services Manager

Department of Financial Protection and Innovation

JC-482720
-
General Services Manager
STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/9/2025

Job Description and Duties

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Staff Services Manager I position within the Administrative Division - Business Operations Office (BOO).

Under the Staff Services Manager II, the Staff Services Manager I is responsible for planning, organizing, and managing the day-to-day operations in the General Services Unit (GSU). The GSU handles mail, shipping, receiving, office supplies, inventory and asset management, and records retention policy management.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. Beginning July 1, 2025, all employees will be required to work in-person at least four days per week in alignment with Executive Order (EO) N-22-25.

This position may be filled in one of our offices below.

Sacramento Location: The Sacramento office is in the new state-of-the-art May Lee State Office Complex in Sacramento's River District, conveniently located next to Light Rail. On site parking available for a fee.

San Francisco Location: The San Francisco office is located in the heart of the financial district within walking distance to BART and restaurants. Parking available for a fee.

Los Angeles Location: The Los Angeles office is located in the heart of the downtown financial district within walking distance to restaurants, transit, and multiple parking options available for a fee.

San Diego Location: The San Diego office is located in the heart of Mission Valley, within walking distance to many shops and restaurants. Parking options available for a fee.

Travel by private or State vehicle or public transportation to various locations throughout the State may be required on an occasional basis and include occasional overnight stays.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-482720
Position #(s):
410-114-4800-002
Working Title:
General Services Manager
Classification:
STAFF SERVICES MANAGER I
$6,963.00 - $8,650.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Department of Financial Protection and Innovation (DFPI) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.  

Department Website: https://dfpi.ca.gov/

Special Requirements

CONFLICT OF INTEREST
This position is subject to Title 10, § 250.30 of the California Code of Regulations, the Department of Financial Protection and Innovation’s Conflict of Interest Regulations, the incumbent is required to submit a Statements of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st and within 30 days of leaving office.

Additional Filing Instructions: 

  • You are encouraged to apply electronically through your CalCareers account.
  • If applying with a hard copy application, please reference “JC-482720/BOO 25-216” in the Job Title section of your State application in order to be considered for this vacancy.
  • Hard copy applications not received or postmarked by 5:00 pm on the final filing date will not be accepted.
  • Emailed and faxed applications will not be accepted.

Do not provide any personal identifying information on the documents (Social Security Number, Date of Birth, etc.) you submit with your application. Additionally, do not complete or submit the Equal Employment Opportunity, page 10 of the Std. 678 with your application page. The EEO page is for examination use only. Furthermore, do not provide any LEAP information with your application package.

Please see the attached Class Specification. All applicants must meet the minimum qualifications for the classification they are applying for. Possession of Minimum Qualifications (MQ's) will be verified prior to interview and/or appointment.

 If you are using education to meet MQ’s, you must include a copy of your unofficial transcripts/diploma showing completion of required coursework for verification. Official transcripts may be required upon appointment.

Foreign Degrees must provide Degree Evaluation to verify U.S. equivalency. Foreign education credential evaluation services can be found at: Evaluation of Foreign Degrees - United States Department of State.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/9/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Financial Protection and Innovation
N/A
Attn: Phoebe Plumley
Human Resources Office
651 Bannon St Suite 300
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Financial Protection and Innovation
N/A
Phoebe Plumley
Human Resources Office
651 Bannon St Suite 300
Sacramento, CA 95811
SE Tower
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required for this position according to the instructions provided. Application packages received without an SOQ as described may not be considered. Please see the Statement of Qualifications Instructions below for specific instructions regarding your SOQ response. Resumes, cover letters, and/or other documents do not take the place of this requirement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of Records Management.
• Knowledge of the State Administrative Manual (SAM).
• Leadership and Management: Strong leadership skills to guide teams and drive results.
• Analytical Skills: Ability to analyze large datasets, identify trends, and make data-informed recommendations.
• Customer Focus: A deep understanding of customer needs and preferences, with a focus on delivering exceptional customer experiences.
• Technical skills: proficient in relevant software and tools, including SharePoint, FI$Cal, and Microsoft Office applications (e.g. Excel, Word, Outlook).
• Problem-Solving: Ability to identify and resolve issues, both technical and interpersonal, and navigate complex situations.
• Adaptability: Ability to adapt to rapidly changing priorities and manage multiple projects simultaneously.
• Ability to lead independently with integrity, accountability, and a consistently positive, solution-oriented approach.
• Enthusiasm in developing and mentoring staff at diverse classification levels.

Benefits

State employees may be eligible for health, dental, vision and leave benefits, as well as retirement programs and other benefits. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees’ wages, hours and conditions of employment. Other possible benefits include:

• Alternate Work Schedules
• Telework
• Reimbursement Accounts

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://dfpi.ca.gov/
Human Resources Contact:
Phoebe Plumley
(916) 210-9363
phoebe.plumley@dfpi.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Angelina Endsley
(916) 576-4938
eeo@dfpi.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS INSTRUCTIONS

In order to be considered for this position, applicants MUST submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name and Statement of Qualifications in the upper right corner. 

Please respond to the following:

1) The State Administrative Manual (SAM) governs many aspects of state operations. If you have experience applying SAM provisions, please provide an example of how you supported compliance or improved a business process. If not, how would you go about familiarizing yourself with the SAM and applying it in your role?

2) Describe your experience supporting or participating in projects involving general services functions such as records retention, asset/property management, mail distribution, or supply tracking. What role did you play, and how did you contribute to the project’s success?

3) Share a time when you had to work with other units or departments (e.g., Facilities, Acquisitions, Budgets/Accounting) to complete a task or meet a deadline. How did you manage communication, track progress, and ensure successful collaboration?

4) Describe three characteristics, along with a specific example, that you will bring to effectively manage staff and build a trusting, cohesive team environment, achieving measurable results.


NOTE: Application packages received without a SOQ may not be considered. Resumes, cover letters, and Supplemental Applications do not take the place of the SOQ.

Examination & Candidate Resources:

Examination: Candidates applying with List Eligibility must successfully pass the examination for this classification.

Please read the Minimum Qualifications section of the Classification Specifications AND the Exam Bulletin carefully to ensure you are currently eligible to take this examination before taking it. Candidates taking the exam prior to being eligible may be disqualified.

Link to Exam Bulletin and Exam: 
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2109

Candidate Resources/Tools:

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job