Job Posting: Enforcement Investigator

Department of Consumer Affairs

JC-483808
-
Enforcement Investigator
AUTOMOTIVE PROGRAM REPRESENTATIVE

$5,758.00 - $7,851.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/21/2025

Job Description and Duties

This position is being readvertised to increase the candidate pool. If you have previously applied, you do not need to reapply.


Under the general supervision of the Automotive Program (AP) Supervisor I, the Automotive Program Representative (APR) performs a full range of field and office duties related to the regulation of the automotive repair industry. Responsibilities include, but are not limited to, investigating consumer complaints, conducting inspections and audits of automotive repair facilities, and ensuring compliance with the Automotive Repair Act (ARA) and related laws and regulations.

 

The APR collects, analyzes, and preserves evidence, prepares detailed investigative reports that may lead to disciplinary actions, and may provide testimony describing BAR findings in administrative, civil, or criminal proceedings, including small claims court. This position requires technical knowledge of automotive repair practices and the ability to interpret and apply complex laws, policies, and procedures to protect California consumers from fraudulent and unsafe automotive practices and promote compliance within the automotive repair industry.

 

Assignments may vary in complexity and responsibility appropriate to the incumbent's skill and range level within the classification. As an incumbent gains experience, they are expected to perform duties with increasing independence, complexity, and higher consequence of error.

 

CalHR is currently developing the exam for the Automotive Program Representative classification. Candidates will be required to take the exam prior to appointment.

 
The APR position is not eligible for a 4/10/40 schedule.

* Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply.*

 

Incumbents with experience in the following area of expertise are highly sought after and encouraged to apply:

  • Automotive Systems Diagnosis and Repair

  • Motor Vehicle Emissions Controls Testing and Repair

  • Automotive Collision Repair and Refinishing.

If this is a limited term position, it may be extended up to 24 months and/or become permanent.
If this is a part-time or intermittent position, the time base may be increased up to full time.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.  

Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the Duty Statement.

Working Conditions

Work may be performed both indoors and outdoors. Indoor work is in a controlled environment; outdoor work may expose the incumbent to climatic conditions, dust, fumes, and potentially hazardous materials or chemicals. Inspections may require working in automotive bays or repair areas, where exposure to tools, machinery, and minor hazards is common. Driving may pose additional environmental exposure.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-483808
Position #(s):
646-162-6840-XXX
646-162-6840-004
Working Title:
Enforcement Investigator
Classification:
AUTOMOTIVE PROGRAM REPRESENTATIVE
$5,758.00 - $7,851.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Santa Clara County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Bureau of Automotive Repair
Work Shift:
8:00AM - 5:00PM
Work Week:
Monday - Friday

Department Information

The Bureau of Automotive Repair’s mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

 

This position is a South San Francisco position, the investigative area for this position includes San Francisco, San Mateo peninsula and the cities of Oakland, Alameda, Fremont, and the surrounding areas.

 

The reporting location for this position is San Jose Field Office, located in San Jose, CA.

 

http://www.bar.ca.gov/


**Free Parking**

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Special Requirements

  • The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
  • The position(s) require(s) Medical Clearance prior to being hired.

The position(s) require(s) a valid driver's license (DL). Provide a photocopy in PDF format of the front and back of your DL, clearly showing your name as stated on the license, issuing state, DL number, class, and expiration. The position(s) require(s) Medical Clearance prior to being hired. Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Vehicle Safety Systems Inspection, Smog Technician, and or Smog Inspector.

 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/21/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Office of Human Resources
Attn: Recruitment Technician, JC#483808, EF
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Office of Human Resources
Recruitment Technician, JC#483808, EF
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834
Please note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Knowledge of equipment and methods used in the maintenance and repair of automotive equipment.

  • Knowledge of equipment and methods used in automotive body damage, collision repair, refinishing and restoration.

  • Ability to operate tools used in automotive repair, inspect automotive equipment, purchase parts and materials, keep accurate records of inventory, reconcile and make reports, follow oral and written directions.

  • Ability to work cooperatively with others, work efficiently, report to work on time, maintain consistent, regular attendance, work under changing priorities or deadlines, look and act in a professional manner, and exhibit courteous behavior towards coworkers.

  • Ability to analyze information and make decisions in a competent and timely manner.

  • Ability to ask effective questions, evaluates information, apply guidelines and procedures, and make accurate and timely decisions.

  • Ability to work independently with minimum supervision.

  • Ability to maximize utilization of computers to accomplish daily tasks.

  • Positive attitude and highly motivated.

  • Excellent verbal and written communication skills.

  • Excellent organizational skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Lyndsay Chambers
(279) 260-2401
lyndsay.chambers@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 574-8280
EEO@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

 
Employment information on the STD 678 MUST be completed with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx) please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your CalCareer Account are highly recommended.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

• Multiple positions may become available.

Electronic Submission:
Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Please Note: The drop off location may be non-operational on weekends and holidays.

Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Incompatible Work Activity

This position is subject to the Incompatible Work Activity (IWA) Policy of the Department of Consumer Affairs (LGL 23-01).  If hired, the candidate would be subject to the IWA Policy and Employment Attestation, and the candidate’s participation and/or ownership related to an Automotive Repair Dealer and possession of any Bureau of Automotive Repair license must be disclosed and determined not to pose a conflict prior to employment.

Specifically, Bureau of Automotive Repair employees are prohibited from engaging in any employment, activity, or enterprise that is clearly inconsistent, incompatible, in conflict with, or inimical to their duties as a state officer or employee (Government Code section 19990).  If an employee is uncertain about whether an activity, employment, or enterprise violates this policy, the employee should immediately consult with their supervisor, who will state in writing whether the activity, employment, or enterprise is prohibited. Failure to follow any of the provisions of this policy is cause for discipline, which may include termination of employment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job