Job Posting: Chief Information Officer (CEA B)

Department of Child Support Services

JC-486402
-
Chief Information Officer (CEA B)
C. E. A.

$12,131.00 - $14,543.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/8/2025

Job Description and Duties

As a member of the Executive Team, the Technology Services Division (TSD) Deputy Director serves as the DCSS Chief Information Officer (CIO); participates in program planning; policy formulation, evaluation, and implementation; organizational coordination and control; and fiscal and personnel management. The CIO ensures the department’s information technology (IT) systems remain in compliance with federal and state statutory and regulatory requirements, including the data contained within those systems adheres to federal and state security requirements; oversees all efforts related to management of the department’s core IT system, the Child Support Enforcement System (CSE), a federally-required statewide system that supports the California Child Support Program.

You will find additional information about the job in the Duty Statement.

Working Conditions

DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.

This position is eligible for a hybrid work schedule and requires employees work two days each week onsite at the headquarters office in Rancho Cordova, CA, however changes to the hybrid/telework program are at the department's discretion. Some DCSS positions utilize a shared workspace or "hoteling" when working in the office. All employees may be required to report in person to the Rancho Cordova headquarters and/or offsite events or locations, as determined by management. All employees may be required to report in person to the Rancho Cordova headquarters and/or offsite events or locations as determined by management.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details

Job Code #:
JC-486402
Position #(s):
817-400-7500-002
Working Title:
Chief Information Officer (CEA B)
Classification:
C. E. A.
$12,131.00 - $14,543.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Career Executive Assignment - Non Tenured, Full Time

Department Information

START ON A NEW JOURNEY TODAY!

The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to collaborate with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.

DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children. 

DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on  CalHR’s LEAP page .


For more information about DCSS, visit: https://childsupport.ca.gov/

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • Fingerprint/criminal record clearance is required before hire.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/8/2025

Who May Apply

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Child Support Services
Human Resources Branch
Attn: Lucinda Harrison
PO Box 419064 - MS 631
Rancho Cordova, CA 95741-9064

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Child Support Services
Personnel Services
Lucinda Harrison
11150 International Drive
Rancho Cordova, CA 95670
Excluding weekends and holidays
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - See Examination Information section for details.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

Minimum Qualifications

CEA examinations are open to all applicants who possess the knowledge and abilities and any other requirements as described in the examination bulletin.

General Qualifications

State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities

Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

(a) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; personnel management techniques; the department's or agency's equal employment opportunity objectives; and a manager's role in the equal employment opportunity program.

(b) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures, and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislative and Executive Branches; analyze complex problems and recommend effective courses of action; prepare and review reports; and effectively contribute to the department's or agency's equal employment opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Demonstrated experience leading core information technology services and functions, including information security, cloud services, infrastructure, data management and analytics, client services, procurement, application development and testing, vendor management, and business continuity and disaster recovery.

  • Demonstrated experience leading teams to collaboratively develop and successfully implement innovative technology initiatives and improvements in support of an organization’s mission and strategic priorities.

  • Proven track record of gaining the trust, confidence, and support of top-level executives and stakeholders, with ability to distill complex and technical topics into insights and recommendations that are understandable to non-technical audiences.

  • Proven track record of fostering a positive organizational culture and prioritizing staff development with demonstrated ability to mentor and develop talent at all levels, promoting a collaborative, inclusive, and accountable work environment.

  • Skilled in project management and change management, with extensive experience delivering large-scale IT projects on time and within budget.

  • Proven ability to develop and implement IT strategies that align with organizational goals, coupled with strong analytical and problem-solving skills to address complex IT challenges, and a thorough understanding of relevant laws, regulations, and policies affecting IT operations.

Examination Information

The examination process will consist of a review of each candidate's Statement of Qualifications (weighted 100%).  A departmental evaluation panel will screen Statements of Qualifications based on the identified minimum qualifications, the desirable qualifications for the position, and the competitive nature of each candidate’s relevant knowledge, skills, and experience. The results of this examination may be used to fill subsequent vacancies for the position for a twelve-month period.

The Statement of Qualifications should provide a narrative of your experience relevant to each desirable qualification listed in the Desirable Qualifications section of this announcement. Examples should be provided to justify the experience described.

The Statement of Qualifications shall be no more than 2 pages in total length, no smaller than 12-point font, with margins no smaller than 1 inch. Failure to adhere to these parameters may disqualify the candidate from the examination process.

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements

If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

A completed application package must be received in the Human Resources Branch or postmarked by the final filing date and include the following:

  • The position number, position title, and the job code number in the job title section of the Examination/Employment Application (STD. 678).
  • “To" and "From" dates (month/day/year), hours per week, and duties performed for all employment history listed on the STD. 678.
  • All required documents listed in the “Required Application Documents” section.
  • Mailed or hand-delivered applications must include a signature.

Failure to provide the information listed above may disqualify you from consideration for this job.

Cover Letter, resume, Statement of Qualifications, etc. DO NOT replace the required STD. 678 State Application.

Do not include Social Security Number, method of eligibility, or LEAP information in your application package.

Electronic applications submitted through your CalCareers account are highly recommended. If you are unable to apply electronically through your CalCareers account, please mail a completed and signed STD. 678 and all required application package documents to the mailing address provided above in the “Application Instructions” section.

Applications submitted electronically must be received by 11:59 p.m. on the final filing date. Applications submitted by hand delivery must be received by 5:00 p.m. on the final filing date. Applications submitted by mail must be postmarked before or on the final filing date.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

For questions regarding your CalHR CalCareers account, you may contact the CalCareers Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job